Customer Reviews and Ratings

1.5 out of 5 stars

Based on 192 reviews

  • 1.0 out of 5 stars

    Poor quality!

    • Written by from Wetherby

    9 of 9 people found this useful

    After my original charger for my MacBook eventually broke, I had to buy this, the updated version. My first one broke within a couple of days and I had to take it back for a replacement. I've had this one about a year and it's just starting to go. The metal connector into my MacBook keeps overheating, and I almost burnt myself on it the other day it was so hot. Very dangerous!!!!! It looks as if one of the wires is loose as it will only charge if the wire is in a certain position. This is probably due to the fact that my power source is at a right angle to my MacBook, not in front or behind it so the wire has had to bend to the side. My MacBook is quite old now, and I hope to replace it in the next six months/1 year. I just hope the power adapter holds out till then as I don't fancy spending £65 I don't have on a new adapter. May just look for a 3rd party one for the time being. Disappointing!

  • 1.0 out of 5 stars

    Another one Broken-Design Flaw

    • Written by from Bristol

    5 of 6 people found this useful

    My second power cable has now bitten the dust

    These seem to die after around 1 year of use

    There is a design flaw but nobody at the apple store seems to care

    Very Poor but what can we do

    Was this useful? Another one Broken-Design Flaw

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  • 1.0 out of 5 stars

    Same experience as many others

    • Written by from London

    14 of 15 people found this useful

    Second charger that broke at the insertion point (which stays stuck into the laptop), and I have to insert the rest of the four pins into the part broken off.

    Also frayed 1-1.5 cms from where the rubber cable starts.

    I feel sad that I'll have to buy another cable, and another after that.

    Poor poor construction.

    Was this useful? Same experience as many others

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  • 5.0 out of 5 stars

    Marvellous

    • Written by from SALISBURY

    4 of 6 people found this useful

    After my first charger got snagged between some moving furniture and broken after five years of faultless use I had two third party replacements fail in six months before biting the bullet and forking out for an apple replacement which is still going strong after a year.

    I would not hesitate to recommend this charger over the third party knockoffs available elsewhere at half the price or less.

  • 1.0 out of 5 stars

    Awful

    • Written by from Coventry

    27 of 27 people found this useful

    This product is poor. It breaks really easily, the wires become exposed, it fuses itself. I have now had to buy my 4th adapter now. I don't understand why this product is STILL being sold when the quality of it is so weak. For £65 a piece I don't expect it to break so frequently - seriously, sort it out. It's embarrassing and rogue.

  • 1.0 out of 5 stars

    Oh dear...

    • Written by from London

    14 of 14 people found this useful

    I bought another one of these in store 5 weeks ago, to replace my 18 month old charger, after a service on my laptop confirmed that the charger port wasn't at fault.

    So a brand new charger that gives the same failing symptoms of the 18 month old one: Hotter than the sun to touch after charging for 5 minutes and constant readjusting to try and keep the thing connected.

    High end pricing for low end, mass produced disappointment.

  • 1.0 out of 5 stars

    Appauling

    • Written by from warwick

    16 of 16 people found this useful

    This was of ridiculous price to start. After this they are weak and flimsy and easily broken. I am both appalled and disgusted by this.

  • 1.0 out of 5 stars

    Worst experience with the broken magsafe

    • Written by from 上海

    11 of 12 people found this useful

    The second MagSafe defected, worse is I am on road in abroad trip. Thanks Steve Job's great creation of this masterpiece but how come it has such a huge issue ignored? I have to spend my valuable time ought to be taken by works on shopping new MagSafe adapter in Helsinki Friday......

    Was this useful? Worst experience with the broken magsafe

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  • 1.0 out of 5 stars

    On my third one at this point

    • Written by from Dublin 24

    12 of 13 people found this useful

    If you make cheap, breakable garbage, the least you could do is charge cheap prices. You won't license the manufacture to someone else, I suppose in theory to protect standards, but god help standards that are worse than yours.

    Really geting disgusted with Apple about this stuff.

    Was this useful? On my third one at this point

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  • 1.0 out of 5 stars

    Cord shredded in less than 6 months

    • Written by from Arlington Heights

    9 of 10 people found this useful

    This product needs to be improved. This the 2nd cord to break down in 6 months. The covering around the cord came apart next to the adapter. Please, Apple, try to come up with a more sturdy product!

    Was this useful? Cord shredded in less than 6 months

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  • 1.0 out of 5 stars

    Unacceptable!

    • Written by from LONDON

    14 of 15 people found this useful

    It's the 4th I had to buy in less than 2 years, which means £260 pounds already. If it continues like this in 8 years I would be able to buy a new MacBook with the money spent in chargers only. I'm outraged here!

  • 1.0 out of 5 stars

    4 replacements in 4 years

    • Written by from Kent

    12 of 14 people found this useful

    Unreliable product, an unacceptable fact that i have to replace and pay £50 to £65 every single year to replace the charger when the macbook itself is working fine.
    Especially as i never have to carry my charger around and it is always at home in a protected environment.
    Most usual source of problem the thinner cable SPLITS OPEN FOR NO APPARENT REASON
    I HAVE NEVER BEEN OFFERED ONE FOR FREE AS REPLACEMENT BY APPLE.

  • 1.0 out of 5 stars

    Utter Total Tosh

    • Written by from HOPE VALLEY

    15 of 16 people found this useful

    Broken after 6 months. Read all the other reviews here, we are all being taken for a ride.

  • 1.0 out of 5 stars

    Awful

    • Written by from Tampa

    12 of 12 people found this useful

    Terrible. I need to buy my fourth charger in TWO years because these just stop stop working! I'm getting sick of spending so much money on a product that keeps breaking - I might look into changing brands if this persists..

  • 2.0 out of 5 stars

    Unreliable

    • Written by from Watford

    23 of 23 people found this useful

    I love my Macbook Pro, but am sick of needing to replace the Magsafe chargers. I am now on my third one. The first began to fray and stopped working after around a year of use, the L shaped bracket on the second one fell off last week! At £70 per time, customers should be able to expect far better from this product.

  • 1.0 out of 5 stars

    Overly Fragile

    • Written by from TONBRIDGE

    18 of 18 people found this useful

    I'm on my 3rd of these for my Macbook Pro. The original one and now its replacement have each broken at one end of the thin DC wire that runs from the adapter body to the Macbook. The 1st one broke at the adapter end; its more recent replacement at the magsafe plug end.

    After my experience with the original cable breaking, I was sure to treat its expensive replacement carefully, but it still broke after approx 18months of use.

    The thin cables on these products are not built stringly enough to withstand ordinary day to day use. Apple has already faced a class action lawsuit in the USA about this issue, but its liability does not extend to the UK, so I'm faced with yet buying another expensive replacement (currently GBP65).

  • 1.0 out of 5 stars

    Expensive and prone to failure

    • Written by from Edinburgh

    20 of 21 people found this useful

    Like many others I am now onto my third power adapter after two failures in the same place. The wiring becomes exposed and dangerous. The price is a bit of a joke. Great laptop, rubbish adapter.

    Was this useful? Expensive and prone to failure

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  • 3.0 out of 5 stars

    Counting down the days..

    • Written by from exeter

    17 of 18 people found this useful

    When I have to replace this thing. The wires are now exposed and after less then a year of use. For something that's almost £70 I'd expect it to have a longer lifespan.

  • 5.0 out of 5 stars

    MINT!

    • Written by from Newcastle Upon Tyne

    6 of 23 people found this useful

    I don't see what the bother is, this charger does the job, and I haven't had to replace it, had it 5 months. That's a record for an apple product.

  • 1.0 out of 5 stars

    Bad bad design

    • Written by from Hull

    13 of 16 people found this useful

    I bought my Macbook pro 2 years ago. Love the computer but the power adaptor is bad. This has to be the one of the poorest designs that Apple has come up with. In the 2 years I have had my Macbook the power adaptor cable has broke in the same place every time. I am now about to buy my third cable. This is not good enough Apple. Get your act together and redesign this item!!!!!!