• 1.0 out of 5 stars

    Doesn´t print black

    • Written by from Royal Leamington Spa

    This is a known issue by HP on their support forum just look for it on the internet.
    No recall for this rubbish printer and only advise from HP is to clean print heads to try and make it work , and when you empty your cartridges from doing it over and over to try to get it to print black, just go and buy some more expensive HP spare cartridges !!!
    Just not worth it, lucky me got it for free with my new iMac.

    Buy other model / make but not the 5520 !!!

    1 of 1 people found this useful

  • 1.0 out of 5 stars

    Breaks IPv4 network

    • Written by from Sheffield

    This printer is good, cheap and worked quite well once I figured out how to stop it bringing down my internet connection ever few minutes.

    It appears that the printer sends a malformed DNS request packet, which causes my router to crash and reboot. This was just after I switched supplier and I ended up spending weeks chasing the 'connection issues' with them only to find out it was this printer.

    Eventually I found I could work around it by running the printer in IPV6 mode only. Things seemed to be working ok, but then a few months ago started to get intermittent connection issues. Printer stopped halfway, iOS devices could not AirPrint to it. Eventually my OSX devices also bang having trouble maintaining a connection.

    Finally it has given up. Nothing can connect to it wirelessly (unless I turn on IPv4, which is entirely useless as it breaks the internet for me). This is a known problem, HP has a ticket on it website about the issue, but to date has not released a fix/update.

    Very disappointing.

    2 of 2 people found this useful

  • 1.0 out of 5 stars

    !

    • Written by from Thetford

    Had to manually connect it to all household computers by entering it's IP address which was annoying, and none of the iPhones, iPads etc will find the printer. Not sure whether it's due to lack of instructions coming in the box, or just a rubbish printer.

    4 of 4 people found this useful

  • 1.0 out of 5 stars

    Avoid if you have a sky hub router (white)

    • Written by from Downpatrick

    I think this may be a great printer, if it happens to work with your router. I bought one from the apple store and tried EVERY way possible to connect the printer to my home network. Here is what I did:

    1) used the cd installation guide
    2) used the printer installation wizard
    3) used the HP website printer setup
    4) used WPS on the printer and router
    5) added the MAC address of the printer to the list of accepted MAC address on my router using the router configuration website
    6) added the printer pin using the router configuration website
    7) changed channels and the security settings on the router using the router configuration website
    8) restored the router to factory settings and did everything again
    9) restored the printer to factory settings (3 different times) and did everything again
    10) called HP technical support (4 hours of going through everything again, including giving the technician access to my computer and router settings)
    11) called Sky Technical support (1 hour of going through everything again), to rest router and confirm unequivocally that MAC address filtering was not enabled or anything else was preventing my printer from joining with the router.

    The conclusion that the HP tech guy, the Sky tech guy and I came to was that this printer is simply not compatible with the Sky Hub Router (white), so please don't waste your time and money like I did, if you have a Sky Hub router (white) - which is a pretty common router in the UK!

    That being said, I'm sure the printer can work brilliantly with other routers!

    19 of 24 people found this useful

  • 1.0 out of 5 stars

    Faulty/power module ect.

    • Written by from BRIGHTON

    Got this on Sunday from Apple store Brighton
    set up ok, but only turns on once then after turning off will not turn on again unless you unplug from the wall and replug in,
    Followed everything on the HP Website 4 times, unplugging waiting, different socket,
    very annoyed, as i have to get this back to store, i don't drive so taxi each way, adds to the cost of the product.
    do i try another one or refund?.

    ill let you know

    20 of 35 people found this useful

  • 1.0 out of 5 stars

    Worked for a short while then stopped

    • Written by from London

    I bought this printer with my MacBook Air just after Christmas. At first it worked fine, but then started be temperamental, and has now stopped working altogether via Wifi.
    I continually get the message "Unable to find printer" although the printer is connected, and the laptop is connected.
    I use Apple because I am old and a ludite - I need something that is simple to use, but the correction directions you find when googling this issue (and many other people are suffering it - just check it out) are incomprehensible.
    Sadly, I have to say that it has proved to be a rubbish product.

    44 of 57 people found this useful

  • 1.0 out of 5 stars

    The worst printer ever made

    • Written by from Leeds

    This useless thing is the worst the world has ever seen. There is no zero on the ratings that's what it deserves. Bought one and a month later could' print or photocopy, what a waste of money.

    47 of 92 people found this useful