• 1.0 out of 5 stars

    Complete rubbish again from Philips

    • Written by from Merseyside

    Really disappointed in this product and frankly surprised a company like Apple sell it in their stores. I wish I'd read some of these reviews before buying it in an Apple Store.

    It's not too difficult to set up if you're reasonably IT savvy. However, each camera took around 3 - 5 goes to get it to actually work - exactly the same routine each time, the unit just wouldn't connect. If your Wifi ever drops or you want to move them to another plug, you have to go through the whole routine again, which incidentally takes ages. Every few days they drop off the Wifi of there own accord so again you have to go through the set up process and hope that it works after the third go rather than the fifth.

    When it works it's actually not bad for the price. The app is relatively straight forward but not the best. If the camera's didn't disconnect all the time I would probably give it 3 to 4 stars.

    Unfortunately I broke my golden rule of buying a Philips product. Not a mistake I will ever make again.

    Seriously reconsider buying this if you want a reliable security product; only use this for a toy & if you have time to waste.

    2 of 2 people found this useful

  • 5.0 out of 5 stars

    Very pleased

    • Written by from Colchester

    I thought twice before purchasing the duo pack given the negative reviews, but went ahead and got it anyway. Like a previous poster I can't understand why people have had negative experiences. The setup procedure was really easy and I had set both cameras up in under 10 mins,. The picture quality is more than adequate for my needs and the both the motion and sound detection features are useful as well as the dropbox recording feature. I've had no problems logging in over 3G. No real downsides from a technical/functional perspective, other than Low level light detection and infra red features would have been helpful, but I can live without that. They are a useful addition to our home security system.

    I guess I have a slight niggle with the price, they are expensive, but then everything associated with Apple seems to attract a premium.

    2 of 3 people found this useful

  • 1.0 out of 5 stars

    Disappointed

    • Written by from Banbury

    In theory, this should be a brilliant product, but it's let down in a few areas(All).
    1. The pack as standard does not allow unlimited monitoring, as in continuous streaming, you only get 5 minutes per session, but unlimited sessions per day. As its your camera, I can't fathom out why your not allowed continuous streaming.
    To enable a better stream(2 hours continuous), you have to pay a fee of $25, again, it's my product, why should I pay more to use it in the way I want, this was not mentioned on the product packaging.

    2. The streaming connection is apparently dependant on your home Internet speed, I have 80mb BT broadband, yet it's still slow to connect.

    3. It tells you to setup a private YouTube account for video recording, and this should be under a setting tab, it's not even there.

    4. Picture quality is poor, I cannot even read a car licence plate from a distance of 5 meters with it.

    5. After turning on the alerts function for motion, it alerts you on your iPhone that there has been motion detected, yet you cannot view these alerts on the iPhone.
    I was able to view the alert list on my iPad mini, but this isn't always the case.

    6. A useful addition would be night capable recording, a small price to add into the device.

    All in all, extremely disappointed with this product, and I shall be seeking a refund unfortunately.

    34 of 38 people found this useful

  • 1.0 out of 5 stars

    Complete waste of time

    • Written by from London

    A very poor product, with software that does not work reliably, particularly after every upgrade, and very poor customer support from Philips. Emails and phone calls to customer support consistently ignored. After spending hours trying to sort out the issues, took it back to the store. Never again.

    9 of 11 people found this useful

  • 4.0 out of 5 stars

    If anyone thinks....

    • Written by from CLACTON-ON-SEA

    ...that this product will work well with any old 'old' router, their low-speed broadband, or their bargain-basement data plan then they're placing 'hope' above 'reality'!

    We had issues initially setting up just one device - everything else on our network and broadband worked fine and had the latest updates applied, but it took a new router PLUS its latest update BEFORE we could get a connection. Even then, the first thing the device did was update itself! Once one device was set up though, the other one went through the process smoothly.

    IF people have problems with these devices then it really is back to basics: NO assumptions, trust NOTHING in your existing installation, DO NOT TINKER with configurations in the hope that you'll get it right! If it works, it works easily because everything is correct already: standard configurations FIRST, tinkering later!

    One other key point: PATIENCE is a virtue - the warnings in the setup process that "this may take several minutes" are quite correct, so when you get to those points, go and make yourself a cup of tea!

    The result IS worth the wait, we've found!

    17 of 22 people found this useful

  • 1.0 out of 5 stars

    Disappointing

    • Written by from London

    Wasted hours trying to set up the cameras with it failing each time it tried to join the network (the last step). Considered it may have been a faulty device and swapped for a new unit. Gave up in the end and returned the product altogether - very disappointed. I considered it may have been my network, but both Philips Hue and WeMo systems joined without hassle.

    13 of 19 people found this useful

  • 5.0 out of 5 stars

    Easy set up, exactly what we were looking for

    • Written by from east kilbride

    I purchased these last week for our office after a series of attempted break ins. I was a bit apprehensive as I have limited IT skills. I did not need to worry. Very easy to set up. I can now watch our offices from my iPad anywhere with a wifi connection. Brilliant. It even sends alerts when motion or sounds are detected and can send video to Dropbox. I couldn't ask for more. We are now planning on purchasing more of these to expand the camera network. I could not recommend these more, does exactly what it says on the box.

    25 of 32 people found this useful

  • 1.0 out of 5 stars

    Annoying!!

    • Written by from OAKHAM

    I bought this product in the two pack version. One monitor works very pporly even though I have a fast wifi system. The other just has a continuous yellow light and simply will not work.
    I am taking the product back.

    11 of 15 people found this useful

  • 1.0 out of 5 stars

    Dont Work Very Well

    • Written by from Carmarthen

    I bought these to monitor my house as im away a lot. I set them up to notify me every time a motion is sensored. I would walkthrough my hall way everyday but only notify me and record me once or twice a week, i took them back after trying them for 3 weeks.

    20 of 24 people found this useful

  • 5.0 out of 5 stars

    I can monitor my holiday home now!

    • Written by from London

    I have a ski chalet in Chamonix and wanted to check if I had problems with flooding in the cellar or if there was snow on the ground outside that needed shovelling or grass that needed mowing. The units are neat and are easy to set up. I upgraded my router to a Netgear N600 and these units connected straight away. The firmware also need to be upgraded on setup. I can now see the state of my chalet from the UK with either an iphone app or on a web browser which needed a plugin downloaded.

    When setting up it is important to follow some very simple instructions. It would be nice if these units worked in low light levels which they don't. However if you need cheap, remote monitoring of a holiday home that all connects wireleesly this systems works very well.

    To get full use you need to pay for an additional web service.

    I needed to unplug the cameras a couple of times to restart them in the beginning but all is working fine now and it is stable.

    48 of 55 people found this useful