Returns: Step-by-Step

If you change your mind, you can return your Standard or Configured-to-Order hardware to us within 14 calendar days of delivery. If your item was originally delivered to a pickup point, you can return your order to us within 14 calendar days of collecting your item. Software returns are also accepted within this period, but only if the software was not unsealed. This option is in addition to your consumer rights to return defective products. Click here for more details and check “What happens if I have received a defective item” in the Returns & Refunds section of online Help.


Standard Returns
Step 1:

Returns can be arranged via our online Order Status website in one single step.

Alternatively, please contact the Apple Store Customer Service to make arrangements for return.

Be sure to to provide the following details:

  • Your Web Order Number
  • The full address from where we can collect the goods
  • A contact phone number

Step 2:

We will provide you with an RMA (Return Material Authorisation) number. Apple will subsequently arrange for the Product(s) to be collected by Apple's nominated carrier.

Step 3:

You will be contacted in advance to arrange for a suitable collection time and collection place.

Before returning any Product(s) to Apple please check that you have:

  1. Received a RMA number from Apple (issued on request)
  2. Enclosed all accessories, in box warranties and other material supplied unless informed otherwise
  3. Used all packaging that was originally supplied
  4. Ensure the RMA number is clearly displayed
  5. Seal the packaging securely

Please visit Section 7 of our terms and condition for comprehensive information about what items can be returned.

Returns can be arranged via our online Self Service website.

Returns to a Pickup Point

Returns can be arranged by contacting us on 0800 048 0408. Be sure to provide your Web Order Number when you call.

Step 1:

Our designated carrier will email you with a link to a Shipment Label. After you have repackaged your item, please click the link, print the shipment label and attach it to your item.

Step 2:

Return your item to your chosen Pickup Point within 5 days of arranging your return.

How long does it take to process my refund?

Once your goods are back at Apple’s warehouse, your refund will be processed. Please allow 5-7 days for the refund to reach your account. For cash payments such as cheque and wire transfer, we will require your bank details, IBAN/SWIFT, to proceed with the refund to your account