How can we help?

We want you to have the simplest, easiest buying experience possible. But we know you might have a few questions. Read on for details about purchasing, shipping, checking order status, returns, and more.

Help yourself. Track your order, check order status, change payment method & more... Visit Order Status!

  1. Shopping & Express Checkout

    • How to place an order
    • Reedem your e-coupon
    • Using Express Checkout
    • Gifting
    • Log out

  2. Manage your order

    • Reauthorise your card
    • Cancel an item from your order
    • Change your delivery or billing address
    • Change iPod personalisation
    • Initiate a return

  3. Dispatch & Delivery

    • Dispatch and delivery times
    • Delivery costs and methods
    • Changes to your order
    • Tracking your order
    • Problems with your order

  4. Order Status

    • Your order has reached Apple
    • The estimated delivery date
    • Cancel and change your order
    • Using Online Self Service

  5. Payment & VAT

    • Paying with cards
    • Details for your prepayment
    • Apple Financial Services
    • Reprinting your invoice
    • Promotions, Rebates, and Coupons

  6. Returns & Refund

    • How to return an item
    • Returns: Step-by-Step Guide
    • Processing your refund
    • Trouble with your new Apple Product

  7. Technical Support & Warranty

    • Hardware Warranties

  8. iPhone & Support

    • iPhone Availability
    • iPhone Features
    • Online Support

  9. Software Downloads

    • Receive and install QuickTime Pro
    • MPEG-2 Playback Component
    • 30-day Aperture Trial Serial Number
    • Your iWork Activation key
    • AirPort Extreme 802.11n* Enabler

  10. Shopping Experience

    • Ratings & Reviews
    • Security Policy
    • Enabling Cookies
    • Saving Items & Cards
    • Where to buy

  11. Your Account & Apple ID

    • What is an Apple ID
    • Benefits of an Apple ID
    • Modify your Apple ID Account
    • Reset your Apple ID Password

  12. Gifting

    • Gift Messaging & Package
    • Engrave your iPod or iPad
    • iTunes Gift Cards
    • Corporate Gifts
    • Send gifts throughout Europe

  13. We keep you informed

    • Order Acknowledgement
    • Order Confirmation
    • Shipping Notification
    • Proactive Notifications

  14. Questions & Answers

    • Getting Started
    • Content guidelines
    • Following a Question
    • Voting for the Best Answer
    • Most interesting questions

  15. What’s New

    • Product Promotions
    • Special Deals

  16. Apple Print Products

    • Creating Your Order?
    • Shipping Prices
    • Order Status
    • Change or Cancel Order
    • Return Policy
    • Learn More.