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Frequently Asked Questions
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What payment methods can I use?
You can pay a number of ways, including credit/debit cards, cheque, or wire transfer. Call an Apple Representative at 0800-048-0408 for more information. Learn more about Payment & Pricing.
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What financing options are available?
Our finance product has a fixed interest rate with variable terms, 36 or 48 month - call an Apple Representative at 0800-048-0408 for more information. Learn more about Financing.
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When will I get my items?
The 'Delivers' timeframe is an estimate of when your items will be delivered to your shipping address. This includes warehouse processing, or 'Ships' timeframe, plus carrier delivery times. You will receive a Dispatch Notification email once your order ships, containing an updated delivery estimate. Learn more about Shipping & Delivery.
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What is Apple's return and refunds policy?
Returns are subject to Apple's Sales and Refunds Policy. If you change your mind, you can return your Apple hardware to us within 14 calendar days of delivery. Software returns are only accepted within this period if the package is unopened. Learn more about Returns & Refunds.
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What VAT rate will I be charged?
For the vast majority of products, your Apple Store purchases will be taxed using the applicable VAT tax rate for your country. The exceptions to this are Electronic Downloads and iTunes Gift Cards. Learn more about Payment & VAT.