Customer Reviews and Ratings

1.5 out of 5 stars

Based on 622 reviews

  • 1.0 out of 5 stars

    I agree

    • Written by

    10 of 18 people found this useful

    My mother brought my daughter a apple i pod shuffle for Christmas and she hasn't used it until july of 08' and her dock was a piece of bull. I never could get her ipod to charge up, she doesn't even have any song on it because I never could get it to work. Now I have to get her another one.

  • 1.0 out of 5 stars

    Worthless

    • Written by from Nelsonville

    32 of 36 people found this useful

    Cheaply designed and cheaply made. The prong that inserts into the iPod itself breaks far too easily and then they want you to pay $30 to get a new one??? I only paid $40 for the whole package...worthless, as I've said, and I see that you all agree. iPod shuffle dock 2nd generation I award you one star only b/c I can't give you negative stars...I award you no points and may God have mercy on your soul

  • 1.0 out of 5 stars

    CHEAP!!!!!!

    • Written by

    44 of 49 people found this useful

    I did not want to rate this product by their stars as I do not believe it deserves even one star. I bought my iPOD shuffle after trying a family members and liked the quality of sound; I went and bought the shuffle. Within the first month (June 2008) of purchase the tip of the dock came apart. Needless to say I was very disappointed. I will be contacting Apple about a replacement, but after reading all of the reviews I believe I now what their answer will be. You would think that all of the complaints something would be done. So….. after Apple reads the reviews for the sake of keeping satisfied customers I hope that someday they will change their policy and do the right thing for their customers and replace what they already know THEIR DOCK IS CHEAP AND WORTHLESS. At least give 50% off replacement costs. After all most sales are by word of mouth. I will speak my voice.

  • 3.0 out of 5 stars

    Mehhh...

    • Written by from Astoria

    40 of 43 people found this useful

    I bought the shuffle for my boyfriend for Christmas. As soon as I saw the charger/docking prong sticking up, I knew it was only a matter of time. It didn't quite seem to fit whenever we would connect it to the dock. He actually made it til June of the following year before breaking it while running errands all over the city with it in his pocket, with his phone, keys, wallet, gum, pens, you get the picture.. That being said, I notice several people who have written reviews left their chargers on the floor, near babies and dogs, etc. Like someone said earlier, if you just leave it on a flat surface, it would probably fare better. BUT it is designed to be a device with a certain degree of mobility, hence the wall charger part so... Considering it was my boyfriend's fault it broke, my gripe is: $29, SERIOUSLY!?!?!?! Fine when I bought the whole thing for $75 but the shuffle is now less than twice the dock. C'mon Apple, throw is a bone.

  • 2.0 out of 5 stars

    Be Carefull it can fall apart

    • Written by

    27 of 29 people found this useful

    My Two year old 25lb hit it with his foot and it broke off the connector. You can buy a replacement for over half the price of a new one, not worth it till prices come down

    Was this useful? Be Carefull it can fall apart

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  • 1.0 out of 5 stars

    Appalling

    • Written by from Encino

    10 of 14 people found this useful

    I have had scores of Apple products over the past twenty years and this is clearly the worst piece of hardware design possible. When I got my shuffle (which I love) I wanted to buy an additional dock for another location. I went to the store and then read the reviews. I thought that the other consumers were over reacting. Wrong! The docking stem broke off in less than a week. What do you need a dock for anyway? A simple plug would be fine.
    YOU MUST REDESIGN THIS PIECE!

  • 1.0 out of 5 stars

    Bent Prong

    • Written by from Folsom

    11 of 15 people found this useful

    I bought my GF the shuffle and the metal prong has bent and broke. I will buy a new one on ebay but please, Apple, please fix this problem.

  • 5.0 out of 5 stars

    Great!!!

    • Written by

    12 of 23 people found this useful

    i have had my ipod shuffle and the charge for over 7 months i have had no troubles with the charger even though i am quite clumsy.

  • 1.0 out of 5 stars

    piece of garbage

    • Written by from Durham

    16 of 22 people found this useful

    I had had my Ipod for about 1 month when my mom(not wearing shoes) sat down and stepped on it. Even with barely any weight, the metal part bent. I tried to move it back, but instead it broke. Apple should either make a straight connector or make this cheaper. As for now, I will try to search for an aleternative. $30 plus shipping when you can get a whole package(shuffle, dock, etc.) for $50!?!?

  • 2.0 out of 5 stars

    disappointed, for the first time

    • Written by from boalsburg

    26 of 30 people found this useful

    I've been using Apple products for over 10 years. I have their stickers on my car. I am loyal to the brand, and for the first time they've disappointed me. This dock has got to be the most poorly designed thing they've every released. I stepped on my first one, and the metal piece snapped off. That was my fault, no lie. The second one I had just stopped working. I am overseas ATM, so I had nowhere to get real help. I started using my fathers, which he has used only a few times since purchase, and it appears as though this one is giving up the ghost, too. When I put my shuffle into place, the light only turns on when I apply pressure to the top. When I let up, the device ejects itself. This is unacceptable. I hate that this is reducing my usage of my shuffle, as I LOVE it to death, but I could have just bought an entirely new one for less than the cost of new chargers.

    I'd like to echo everyone else and ask Apple to make a dockless charger, with a piece at the end of a cable.

    Was this useful? disappointed, for the first time

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  • 1.0 out of 5 stars

    My dock broke...

    • Written by from Bozeman

    27 of 33 people found this useful

    I haven't had the new shuffle for very long and I went to use my dock to charge my ipod and noticed the metal thing was all bent out of shape, tried to use pliers to make it straight but there is no connection and the ipod doesn't light up when plugged in. I can't believe this has already broken, I am careful with my stuff so I'm not sure how this got totally bent but not cool. I'm really disappointed

  • 1.0 out of 5 stars

    Faulty Charger Jack

    • Written by

    9 of 11 people found this useful

    I like many others have experienced the loose headphone charger jack for the 2nd Gen iPod Shuffle, only mine had a loose jack right out of the package. The plastic package was not cracked nor was it abused in any way at all. I have not even gotten to use this charger yet and had to resort to using a friends when I have the chance.

    I have not tried to contact Customer Service yet, and am not sure if it's really going to be worth my while as they will most likely come up with some way to blame the mishap on me. I am very disappointed to say the least. You should at least improve the way that the chargers are made by either making a charger cover or collapsible jack to better protect the jack.

    Boo Apple Boo.

  • 3.0 out of 5 stars

    I like it

    • Written by from Groningen

    5 of 17 people found this useful

    I don't know why everyone is complaining about the dock. As long as you keep it in one place, connected to the USB-port, there's nothing wrong with it. I have mine now for over a year and I never had any problems with the dock.

    Only thing is that the price is very high for just one for extra.

  • 5.0 out of 5 stars

    What are you people doing?!!

    • Written by from Rugby

    12 of 20 people found this useful

    I just wanted to balance the negative reviews by saying that I love my shuffle and have had no problems at all with the dock. I have no idea what all you guys have been doing with them (unless mine is a later, more robust model) but I have found it easy to use and reliable. Just be sensible - this is not a piece of indestructible lego and shouldn't be treated as such.

    Was this useful? What are you people doing?!!

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  • 1.0 out of 5 stars

    Pathetic!!

    • Written by from los angeles

    44 of 55 people found this useful

    I have the same problem as everyone else.The metal part of the charger went loose and so now it doesn't charge my ipod.This is really pathetic and I don't want to spend money in buying a new one!$30.00 for a new charger I would say atleast $5 or $10 but $30 that's ridiculous!

  • 1.0 out of 5 stars

    Garbage

    • Written by

    34 of 45 people found this useful

    Tip broke off making dock trash. Worse than a cheap toy but an expensive piece of Garbage at $30. Apple planned on making more off replacing this item then selling new ipods. Smart for business but not fair to consumers.

  • 1.0 out of 5 stars

    VERY DISAPPOINTED

    • Written by from Bowie

    25 of 38 people found this useful

    I recently owned the original shuffle for about 2yrs but the tip broke off. I purchased the newer shuffle. The original dock the metal piece broke off. I purchased another dock and that worked all of 20min. I am still awaiting a replacement. In the meantime my shuffle cuts off after about 20min of playing although I charge the shuffle with a wall charger. Hate this product.

  • 1.0 out of 5 stars

    For real?

    • Written by from Canaan

    15 of 18 people found this useful

    I just got this shuffle as a birthday present 6 days ago. I go to use the dock to charge the ipod, only for the second time since I've had it, and the tip comes off. I figure, meh, the ipod was only $49 so the charger must be around $10. Then I come here and I was shocked! This is absurd and a slap in the face to loyal Apple customers. Quite frankly, I don't see myself purchasing anything from this company in the near future. Not until their products' quality is reflected in the prices being charged.

  • 1.0 out of 5 stars

    Piece of you know what

    • Written by

    12 of 15 people found this useful

    The vertical metal thing broke off my first dock.
    Painful!
    I bought a replacement.
    This worked for a few months, however now, it doesn't.
    Nothing is visibly broken, however there is no USB connection.
    Looking at it positively the actual iPod shuffle will have survived three docks - 3 cheers!
    Or - realistically - the dock blows.
    I'm a realist, me.

  • 1.0 out of 5 stars

    Bad Product

    • Written by

    96 of 119 people found this useful

    The piece of the shuffle dock didn't break off, but it came loose and then just stopped working. Now the base is 30 bucks! That's ridiculous! I was going to buy an off brand base at Best Buy for 20 bucks, but a new shuffle is only 49! Maybe I should just buy a new one. Maybe that's what Apple wants.