• 1.0 out of 5 stars

    speed OK but cannot connect external hard drive for wireless backup

    • Written by from Houston

    I purchased the AE to enhance coverage throughout the house and to backup my MacAir wirelessly. I have a modern Seagate external hard drive (HD) with USB 2.0 that I've been using directly on the Mac via Time Capsule. I even reformatted it again when it wasn't recognized by Time Capsule via the AE. I used the "Mac Os Extended (Journaled)" option and confirmed all data being backed up was consistent with this choice via Disk Utility. No luck regardless of resets of everything. Disappointing since the tiny manual for the AE indicates an external HD can be connected for this very purpose.

    Read up before you buy folks...too many with the same issue. I'd have purchased the Airport Time Capsule if the reviews were better...

    1 of 4 people found this useful

  • 1.0 out of 5 stars

    Will Not Accept Old Configuration

    • Written by from Snoqualmie

    I run a small hosting business from my home and have been using a very old but still functional Airport Extreme for many years. Recently, "old faithful" would no longer power on. I thought the fix would be simple-- purchase a new Airport Extreme, make all the physical connections, restore my saved configuration and restart all of my devices. Not so fast...

    Unfortunately, the new Airport Extreme finds my saved configuration invalid and will not allow it to be saved on the new router. It makes some very invalid assumptions about IP ranges that are being set and constantly complained about the router address being incompatible with the WAN address. After spending many hours trying to tweak my configuration to get this to work, I called Apple support. Although very friendly and helpful, we reached the conclusion that for my current configuration, the new Airport Extreme could not be used. The new version of the Airport Setup Utility is crippled. Old versions of the setup utility warn that your settings will likely not work since the hardware and software are not compatible. You can no longer manually configure this router using the latest setup utility. It should still have a "trust me, I know what I'm doing" configuration mode.

    I have since purchased a competing router and manually loaded THE configuration that the Airport Extreme said is invalid. Installed, configured and tested within 60 minutes. It works like a champ.

    I can't recommend the new Airport Extreme to anyone.

    4 of 8 people found this useful

  • 1.0 out of 5 stars

    Overpriced access point. Great access point poor router...

    • Written by from Binghamton

    How can you say this is a router when it doesn't support QoS? With VOIP being more common these days and it requiring QoS especially when gaming is on the same network, how can you have both without QoS? You can't! This is a huge mistake on Apple's part and I want to be a convert but can't for this reason. However what saved this product from being returned is this... If you buy a real router with QoS and put it between your modem and the AirPort Extreme and make the AirPort Extreme Bridge Only (Access point) you get great coverage. That is all this product is good for (i.e. as an access point) if you are using the latest technologies on your network, that is, gaming and VOIP which are most people. Hello Apple wake up! You got billions in the bank spend it on getting your products up-to-date.

    8 of 10 people found this useful

  • 1.0 out of 5 stars

    Unreliable

    • Written by from West Covina

    I was so excited that my mom bought a new router. Only thing about setting up the router is that you need an apple device in order to set it up. Unfortunately, our home computer is still a PC and the other electronic devices we have are apple. But overall the set up was easy. First day with the new router we had no problems. The days after that were a disaster!!!! Internet kept dropping throughout the day and was never to have a stable internet connection. A weird thing was that the internet was only working on our iphones and ipad and not on our macbook or PC. Because of this, the connection with our printer is also disabled. We would always have to reset it once the internet came back on and when the internet didn't come back on and we needed to print something that becomes a problem! My family consists of two college students so the internet is always needed to do assignments! Overall, do not buy this product!!!

    3 of 13 people found this useful

  • 1.0 out of 5 stars

    Disappointment

    • Written by from King City

    Router has difficulty in extending to other rooms in the house. I only regret that I waited too long before bringing it back to the Apple Store.

    3 of 12 people found this useful

  • 1.0 out of 5 stars

    Airport Extreme - Airport Express

    • Written by from ALAMO

    Hi - I initially purchased a airport extreme, and it worked perfectly, but figured if one is good then more is better - NOT. I went out purchased another Extreme, and a airport express to cover my multi level home. After many calls, and software updates, they don't like to play together. Meaning, I hard wired the 2 extremes together and extended my wireless network, and this is when the problems started. I would suggest the product as a single function device, and avoid networking them together,

    12 of 27 people found this useful

  • 1.0 out of 5 stars

    Excruciating

    • Written by from Ajo

    10 to 20 seconds it's WiFi: On, the next 10 to 20 seconds it's WiFi: Looking for Networks.

    No steady connection lasting more than 30 seconds.

    Can't reliably access printers, other computers, or internet. This is very damaging to us.

    15 of 33 people found this useful

  • 1.0 out of 5 stars

    Not a good product

    • Written by from Praha 2

    I have to restart this device at least once every week. I had no problems with my previous AirPort Extreme running for many years without any restart required. Very disappointed.

    15 of 26 people found this useful

  • 1.0 out of 5 stars

    BEWARE OF PACKAGING

    • Written by from Singapore

    There is a serious issue with the packaging the Aairport Extreme come in- pls consider if you buy! Here is my case (which will also be going on YouTube). I just purchased a new Airport Extreme. Got home, and unboxed while standing in my kitchen. There is only one logical way to open the box, which is to hold top and bottom and pull apart. When I did this, the Airport Extreme flew out the box and dropped 4 feet onto tile floor, with a huge thud and its bottom cover broken off. Just astonishing to say the least, and not what you want to see with your new $200+ purchase.

    In the box, the unit sits on the bottom segment of the packaging, with about a 1 cm of elevated packaging surrounding it. Also, pulling the top section of the packaging while holding the bottom section created a vacuum, which seemed to help launch into mid air (no pun intended)

    So I now need to consider returning it before using it, as it may or not work or have the lifecylce it should. I read up on this and noticed many people had the same issue. A huge hassle and incredibly stressful for me.

    Why has Apple developed such incredibly bad packaging? I am a dedicated Apple user, I bought this to replace an old Airport Extreme. But this experience is just mind-numbing. This packaging is so badly thought-out and can create a horrible user experience - it is astonishing Apple let this out the door. I havent even used it, but have no choice but to give it one star at this point. Complete waste of time dealing with this product thus far. (on a Sunday to boot)

    1 of 2 people found this useful

  • 1.0 out of 5 stars

    Mac only no windows support

    • Written by from Connells Point

    It does its job as a router. In our household we have Macs as well as Windows machines. Apple customer care does not support the product for windows and sent me a link to an article which did not rectify the isse. Apple get with the real world and offer support for both formats. Cannot access the 2TB drive or attached external HD to it After hours of frustration the Airport Extreme will be relagated to a wi fi repeater...an expensive excercise.

    As a router its style over substance, love the look but performance is nothing startling.

    0 of 1 people found this useful

  • 1.0 out of 5 stars

    DOA

    • Written by from Vancouver

    Take this with a grain of salt,

    my new (refurbished) AirPort Extreme was basically dead on arrival.

    I set it up numerous times and the unit just keeps powering off.

    I am having this unit replaced tomorrow.

    12 of 39 people found this useful

  • 1.0 out of 5 stars

    Shocked

    • Written by from Leyland

    This is the first Apple product that I've purchased and felt utterly let down by it.

    I purchased it to replace my Virgin Media Superhub running on 2.4GHz. I thought with dual band and 6 antennas on the Airport Extreme Wi-Fi speeds would be much better or even at least a little better than the standard hub I had. However on tests using my iPhone 5s, iPad Air, Mac Mini and laptop speeds attained were no better, and in some cases worse than the Virgin Media Super Hub.

    So although it looks and all the blurb makes it sound amazing I'm afraid real life use is far from good :(

    10 of 33 people found this useful

  • 1.0 out of 5 stars

    Disappointing

    • Written by from Castaways Beach

    First of all, if you do not live in the USA you may get a surprise when you try to plug an ADSL line into this unit because it is NOT modem. It is a router and you will need a modem to convert the ADSL signal before connecting the modem to the Airport Extreme. Apple does not make this clear.

    Second, the signal strength is not great. My $80 HP wireless printer is just as good so I have to continue using my Netgear extender to boost the signal around the house and that is not compatible with Apple TV. So I either have to buy an Airport Express to boost the signal or return the Airport Extreme. I think the latter. Worse product I have bought from Apple, ever.

    1 of 9 people found this useful

  • 1.0 out of 5 stars

    Worse than 2 generations ago!

    • Written by from Sparks

    I replaced my Airport Extreme from 2 generations ago because I got the new Macbook Pro with AC and it was a big mistake. When it works, it's extremely fast. Unfortunately, it works for maybe 2 hours than disconnects. I've tried absolutely everything I could think of, including calling applecare numerous times, to no avail. It simply does not work. I have 5 webcams, numerous game consoles (PS3, PS4, Xbox 360, Xbox One) 2 laptops, 2 iPhones, 2 iPads, and even more connected to the internet. However, with this new router I have to routinely reset every single connection every 2 hours and power on and off the router to get the internet. The sad part is, when I plug in the old router from years ago it works perfectly fine with all those devices and I have no problems (just no AC for the macbook pro).

    40 of 51 people found this useful

  • 1.0 out of 5 stars

    Do NOT upgrade!

    • Written by from Stamford

    Had a 3 year old apple router that worked flawlessly for years. Decided that AC must be better than N so upgraded and have had nothing but nightmares since. The internal network has been inconsistent, slow, and sometimes non-existent (am talking about internal wireless network, not external internet as that could be the ISP's fault). Apple help has very superficial help and has not been able to solve the issue after 4 extensive calls, 1 replacement of hardware, and plenty of online troubleshooting. There is NO reason to move from the old and proven router to this poorly made and untested hardware. VERY disappointed in Apple for making such a poor product.

    27 of 35 people found this useful

  • 1.0 out of 5 stars

    Don't buy if you are a gamer

    • Written by from San Jose

    After using this wireless router for over a month I finally gave up on 11/16/2013. The range on this router is terrible and my multiple devices on my network including iOS laptop, ipad, iphone, Roku, and other devices all periodically lose their connectivity no matter how close in proximity I am to the router. Also, if you are a big gamer you will notice quite a bit of lag/latency in the connection while playing first person shooters. Sadly, my xfinity/comcast wireless router performs better (greater range and consistent connectivity) than this $200 product from Apple. I would recommend buying a router from Cisco, Linksys or another manufacturer that specializes in making routers/switches. Sorry Apple, but you failed with this product. Hope this helps other people avoid buying this device.

    46 of 60 people found this useful

  • 1.0 out of 5 stars

    Not For Power Users

    • Written by from Crystal river

    This is a great router if all you need is access to Facebook. HOWEVER, if you're a power user of any sort this router simply won't cut it. Unbelievably it lacks support for SNMP and the latest AirPort Utility is stripped of all the useful features. You won't be customizing or doing anything interesting with this router. I returned within the 14 day no-questions-asked period.

    For this product line (without SNMP) Apple has officially given up on small business and power users.

    44 of 57 people found this useful

  • 1.0 out of 5 stars

    Be Advised!

    • Written by from Dallas

    Be advised! This 3X increase in speed only applies to the 802.11 ac network. Unfortunately, the 802.11 ac network is only available on MacBooks, Imac, and MacBook Air. I almost made a buying mistake thinking that I would get additional speed with my Ipad and this router. Wrong!

    40 of 99 people found this useful

  • 1.0 out of 5 stars

    SNMP function No longer there

    • Written by from Bruxelles

    Apple stop support for SNMP function. If you want to monitor new AirPort Extreme Base Station by SNMP, you are out of luck.

    and Apple, Please mention this fact on your product Information.

    42 of 52 people found this useful

  • 1.0 out of 5 stars

    VERY SLOW

    • Written by from South Burlington

    Bought this today to replace a net gear box that died after 2 years because I was told it was great and fast which it is not it takes 10min-12min to open a page which I do not want

    11 of 47 people found this useful