Customer Reviews and Ratings

3.0 out of 5 stars

Based on 377 reviews

  • 2.0 out of 5 stars

    Not the usual Apple slickness

    • Written by

    4 of 4 people found this useful

    Initially I connected this to my existing wireless router by ethernet, and used it in bridge mode with all the wifi transmitter off. This worked for a couple of days, but then had intermittent problems with the network disk not showing up on computers. The only way I could get it to work reliably was to use it as the wireless access point as well, and disable wifi on my existing router. Which is fine, except if the Time Capsule fails I will lose wifi connectivity as well. And on principle, it is supposed to work both ways.

    Connecting a USB disk into it and sharing it is temporamental (could be the USB disk to be fair, but had no problems connected directly to the computer.)

    The Airport Utility has some quirks - I have found certain settings only stick if you change them in a certain order.

    If when you format a disk, you change the volume name to something other than the default "data", it has a nasty habit of reverting the name back to "data" again unexpectedly. This means the computers then have to be pointed to a different backup volume.

    These kinds of issues I expect from cheaper brands. The device essentially works, but paying premium prices for Apple brand, I expect a more polished product.

    Was this useful? Not the usual Apple slickness

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  • 2.0 out of 5 stars

    Look elsewhere

    • Written by from Denver

    15 of 20 people found this useful

    I was excited to try this out and for the first 6 months it worked fine. But, the hard drive failed on me two weeks ago (which Apple replaced) but it just hasn’t been the same since. It keeps loosing memory of the printer installed and I have to go through the re-install process every time. Plus, something that has bothered me from the start, you CAN’T partition the drive! So frustrating when you are trying to use Mac and PC on the same disk.

    If I were looking I would look at an AirPort Extreme and add your own external hard drive or I would look at a different manufacture. I have not been impressed with the Time Capsule.

  • 2.0 out of 5 stars

    Worked Flawlessly--For a Month

    • Written by from Dothan

    21 of 28 people found this useful

    We have a household full of laptops, many with digital photos that weren't getting backed up in a timely fashion. We really appreciated the smooth way that Time Machine integrated with this unit. The wifi power was also great. After we had it connected for about a month wifi internet started dropping, wifi network remained in place but no internet (internet still worked on the Ethernet connection), and the disk "could not be found." Tried half a dozen resets and other config changes to no avail--the thing is dead now and I've hooked up my old Cisco router. Hope apple will honor the warranty without a lot of hassle.

    Was this useful? Worked Flawlessly--For a Month

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  • 2.0 out of 5 stars

    2.4GHz Band simply doesn't work

    • Written by from Saint Louis

    30 of 39 people found this useful

    I recently replaced an AP Extreme with a 2TB Time Capsule- dual band. Easy set up and I was online in minutes. The only problem is that the only things that can now connect to it are my newer devices i.e.: iPhone 5, 2 MacBookPros, iPad 2. It's supposed to be running dual band to allow for older devices to connect. I can no longer connect my AP Express or my iPhone 4 to my home network. I can't tell if it's a firmware issue, IOS issue or both. 1000's of people are having the same problem. Seems like it would be a simple fix but I have literally tried everything but returning the unit which is next.

    If you have a mix of devices I would stick with a regular AP Extreme and use an external hard drive plugged into it for backups.

    Was this useful? 2.4GHz Band simply doesn't work

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  • 2.0 out of 5 stars

    fine when it works, but unreliable

    • Written by from murrieta

    25 of 44 people found this useful

    i never know when the time capsule will stop working. i back up when i can, then the thing will die for a few months. i haven't been able to find any way to make it work when it does that. then after a time, it will work perfectly fine again. not terribly useful.

    Was this useful? fine when it works, but unreliable

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  • 2.0 out of 5 stars

    When it works, it's great... it just doesn't work often.

    • Written by from New york

    54 of 62 people found this useful

    My time capsule recently died after about 4 months - just outside of the phone support window. When I bought it, I decided to ignore the numerous negative reviews about the time capsule and I ordered it for the convenience of automatice data backup. As a router, the time capsule works fine, and for automatic data backup it's extremely convenient. However, it does not always backup as scheduled (may go days without automatically backing up new files), so it is a bit finicky. This lack of predictability, coupled with the fact that it died in just 4 months lead me to say that I would not recommend this product. It's extremely convenient when it works; but, the quality is very poor.

    Was this useful? When it works, it's great... it just doesn't work often.

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  • 2.0 out of 5 stars

    Good.. until it failed

    • Written by from Bishop's Stortford

    25 of 32 people found this useful

    Worked brilliantly until...

    1) Apple upgraded the computer software and then it failed to work with the time capsule until a much later upgrade

    2) The power failed. This is a blatant issue, I've read it time and again and despite them saying it was fixed prior to my model, it still failed and that's it - dead.

    Considering you're paying over the odds to get what you expect to be a superior product I was very dissappointed. Having said that, while it lasted it did the job seemlessly behind the scenes as you'd hope.

  • 2.0 out of 5 stars

    Mine failed too

    • Written by from Sydney

    After 2 years, power supply failed. Worked great while it worked, but some 10 cent electronic device decided enough was enough and I'm left with an unrepairable plastic box. Reverted to my Express and a $100 WD back up drive. I want to buy another Time Capsule but I can't trust the quality/longevity... Especially when I read reviews here quoting similar unreliable device stories . It might 'just works' but it didn't work for long enough for the price.

  • 2.0 out of 5 stars

    I don't get it?

    • Written by from Tarawa Terrace

    126 of 152 people found this useful

    How does your backup drive die before the computer its supposed to back up? Worked great for about 2 years until it stopped working completely, I tried to do a full restore now it doesn't even show up on the computer. Way too expensive to only last this short of time. Not making that mistake again!

  • 2.0 out of 5 stars

    Fool Me Twice

    • Written by from New York

    135 of 151 people found this useful

    Second time capsule to break down after ~18 months, limited warranty only extends for 1 year. Very frustrating experience. Not doing it again and wouldn't recommend it over cheaper, more reliable alternatives.

  • 2.0 out of 5 stars

    Another case where sales talk does not match product

    • Written by from Taringa

    Hi bought a 2TB time capsule from Apple store Carindale (Aust) and the guy who sold it to me said it is really easy to set up the time machine AND the wireless router. Couldn't be more difficult. I have spent an hour last night trying to instal it myself and then 2 hours on the phone to Apple, who funny enough could not fix the issue, and then my internet service provider who could partly fix it. I am still faced with an amber flashing light but the router is (currently) working). I'm sick of being told that a product will work in a certain way yet it doesn't. Add my time for working through this to the cost of the product and it becomes pretty expensive.

    Was this useful? Another case where sales talk does not match product

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  • 2.0 out of 5 stars

    Don't combine two devices into one

    • Written by from Augusta

    76 of 85 people found this useful

    This is a follow-up of a previous review by me. Still not able to sync with MacBook Pro after initially working for a number of months.

    The major flaw is this:
    It is not a good idea to combine two devices into one. In this case, the router works, but for some arcane reason, the hard drive does not sync. So, I am stuck with this very hot device, and I expect the heat will cause the router to fail sooner than it would have otherwise. If the router had failed, then I would have had to ship the entire device for repair and lose the use of the router, or buy a separate router.

    Better to keep things simple (Apple, remember?):
    Keep the two devices separate. Then, if one device fails, it doesn't involve the 2nd device.

    Was this useful? Don't combine two devices into one

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  • 2.0 out of 5 stars

    Hot, Hot, Hot!

    • Written by from Laramie

    95 of 104 people found this useful

    My Time Capsule runs very hot all the time! I purchased it in Sep of 2012. I have it in a very well ventilated area and there is not a lot of dust but it still is hot all the time. I use it to back up four different Mac computers and access movies from my Apple TV so it is used all the time and the fan has come on several times. From what different community forums have said about the TC's thermal management system the fan only comes on when the temperature is close to the "melt-down" point! And from what it looks like with the fan and vent design all that fan does is swirl the heat around. I'm worried the power supply is going to fail soon and my backups will be lost!

  • 2.0 out of 5 stars

    Smart, but dead after 2 1/2 year

    • Written by from Holte

    53 of 63 people found this useful

    My 1 TB version has been working fine for 2 1/2 year, but like many others, it just died yesterday.

    Was this useful? Smart, but dead after 2 1/2 year

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  • 2.0 out of 5 stars

    Very good until breaks down

    • Written by from Sydney

    I bought my time capsule 4th generation 2TB one year ago, and now the hard drive is faulty. I can still access the information written but it won't backup my computer anymore, and it got "moody". Sometimes I can see the time capsule, sometimes it just disappears from AirPort Utility and Finder.

    Was this useful? Very good until breaks down

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  • 2.0 out of 5 stars

    Buggy and limited

    • Written by from Sta Lucija

    54 of 68 people found this useful

    The idea is nice but the implementation is poor:
    - Every hour my MBP slows down significantly for a while (this is with an SSD drive)
    - Latest firmware v7.6.1 is very buggy, disk disconnects randomly and frequently (net connection is fine) with the only cure being a reboot.
    - You get 2TB of disk space but there's no way to instruct it to leave half of it allocated for your files

  • 2.0 out of 5 stars

    Two in one device not a good idea

    • Written by from Augusta

    66 of 89 people found this useful

    Time capsule stopped backing up both wirelessly and with an Ethernet cable after a few months. Help by Genius bar and Apple Care, and replacement with another Time Capsule, have not solved the problem. So, the problem is specific to my computer. Interestingly, I have 3 other hard drives that work fine by Firewire cable, so there is some arcane issue that is specific to Time Capsule.
    I have decided I don’t have time for this and am giving up. The router works fine, but I am stuck with this hard drive that does nothing but consume electricity and generate heat as I cannot access it. It would be better to keep the hard drive and router separate.

    Was this useful? Two in one device not a good idea

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  • 2.0 out of 5 stars

    Not worth the premium...

    • Written by from LOS ANGELES

    138 of 165 people found this useful

    I love Apple products because of the simplicity. I have a network of Apple products, so thought the Time Capsule would be the best way to connect all of them. Unfortunately, there's nothing special about this device to warrant the extra money. Moreover, it has been buggy as heck:

    1) No QOS, meaning you can't prioritize bandwidth to different computers. This is a bummer when you're in the middle of a movie and buffering starts because someone else in the house just started a big download.
    2) You can't control when the backups happen. The Time Capsule wants to back up every hour, and you can't override that to make it back up once a day instead. You have to download 3rd party software which is a bit kludgy.
    3) The wireless interferes with the wireless mouse and keyboard. I have to have the time capsule hardwired to my iMac, because whenever it tried a backup the wireless would overpower the bluetooth on the mouse and keyboard, making typing and scrolling super slow.

  • 2.0 out of 5 stars

    18 month is not good enough

    • Written by from Kgs. Lyngby

    61 of 71 people found this useful

    My 1GB TM died after 18 month. I loved it. I didn't think about backups at all, it just worked. But I have had two TMs now, and they both died after about 18 month. That is not good enough.

    Was this useful? 18 month is not good enough

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  • 2.0 out of 5 stars

    Disappointed.

    • Written by from Thatcham

    35 of 46 people found this useful

    I bought one of these but it died after 18 months. It was an expensive purchase and it did offer a fairly seamless operation with my other apple products. Value for money has to be just 1 star. There are cheaper alternatives these days. The other limitation I found is that this does not grow with your needs and once you have out grown the internal storage, then you need to purchase an external drive, which then makes your time capsule obsolete. Given that storage capacities grow so quickly, it makes the time capsule a short term backup solution.