Customer Reviews and Ratings

1.5 out of 5 stars

Based on 1119 reviews

  • 2.0 out of 5 stars

    about to by my THIRD in less than 3 years

    • Written by from Montclair

    11 of 13 people found this useful

    love the length... and that's it... the thicker wire (charge pack to wall) breaks/frays.... i get that i bend it every time i wrap it back up but c'mon - i'm about to drop another $79.00 and we're trapped because what's the alternative?

    Was this useful? about to by my THIRD in less than 3 years

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  • 1.0 out of 5 stars

    Poor quality, high price

    • Written by from London

    9 of 9 people found this useful

    Replaced my cable for the second time and it has split again after a few months.V dangerous. The product is expensive and really poor quality. There's been a few of these overpriced but poor products from Apple recently. My love affair with Apple may start to cool....

  • 1.0 out of 5 stars

    Burn from broken power lead...

    • Written by from LEWES

    1 of 1 people found this useful

    Reading other reviews it seems there definitely is an issue with design of this unit.
    My son burned his thumb whilst handling this yesterday. I expect apple to replace this foc without argument but how do I know the new one won't do the same?

    Was this useful? Burn from broken power lead...

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  • 2.0 out of 5 stars

    Fried on me.

    • Written by from San Gabriel

    23 of 26 people found this useful

    Ya Apple, I love your products but you really need to take another look at these chargers. They start to fray at the connection points and eventually just fry up. I thought I lost my whole mac too. For what we are paying, they should be better.

  • 1.0 out of 5 stars

    Rubbish!!!

    • Written by from London

    6 of 7 people found this useful

    So sick of these chargers overheating and breaking. I'm constantly worried it is going to catch fire!!! I have found burn marks on the side of mine. I'm on my 4th charger for a macbook pro I bought last year!!! My current one is making horrible wirring noises and is really hot whenever it is turned on. Really reluctant to waste £65 on something I know will only last a few months at most.

  • 2.0 out of 5 stars

    I tolerated the replacing, until I smelled the burning.

    • Written by from Portland

    17 of 18 people found this useful

    Frederic M and Cynthia B - you guys must have the magic touch because I'm replacing my charger again for my 17" MacBook Pro. Note: I give a ton of r-e-s-p-e-c-t to my computer equipment because I am a p-o-o-r s-t-u-d-e-n-t and cannot afford to continually replace or mistreat these items. To address the possibility that the complaints are being orchestrated from one negative source, it is quite possible that these complaints are indeed from one negative source: a large group of customers that have to keep replacing their chargers.

    I don't take issue with having to replace the charger, as things do happen with wires over the years. The frequency with which I am having to replace this $79.00 charger within 3 years of purchasing my laptop is discouraging and makes me question the QC of these items. Maybe it's the frequency with which I use my laptop that makes the difference between the Frederics and Cynthias of the world and the Negative Nellys like me; however, my charger wire shouldn't fray and smell like burnt rubber with respectable treatment of my equipment in less than a year. Let's review the quality on these things, shall we Apple?

    Was this useful? I tolerated the replacing, until I smelled the burning.

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  • 5.0 out of 5 stars

    Why the complaining?

    • Written by from West Vancouver

    3 of 16 people found this useful

    I don't know why people complain all the time but don't other laptop charger accessories heat up as well? I mean energy is heat, right? Also, I have had my mac book pro 17 for 3 years now and my charger is still up and running. Of course, this does not apply to everyone, perhaps I am the only person in the world who has the ultra-lasting apple charger.

  • 1.0 out of 5 stars

    Can I give ZERO stars

    • Written by from Danville

    6 of 9 people found this useful

    I paid close to $1800.00 for BOOK PRO and the cable is already out, in less than 24 months, this is UNACCEPTABLE. We expect better from you or we can just go and buy Dell for $700-$800 dollars and replace it every few years.

  • 1.0 out of 5 stars

    On 3rd brick - previous 2 caught fire.

    • Written by from Vancouver

    6 of 6 people found this useful

    If I could rate this overpriced garbage lower, I would.
    Just bought 3rd brick. Average life is about 1 year. They always go in the same place - right where the cable between the brick and the notebook connects to the brick. One caught fire in a hotel room in Chicago. Replaced. The other just went while I was playing a game on my bed. In both cases I was REALLY glad I was awake.
    Since it's a proprietary connector I have no option except to give Apple $90 for a replacement. It's salt in the wound that It's EXACTLY the same flawed design. I'm sure in about a year I'll be replacing the brick AGAIN.
    This will be the last Apple laptop I buy. I need reliability, and a power adapter that values style over engineering doesn't fit that bill.
    Grrrrrrrrr, Apple! GRRRRRR!

    Was this useful? On 3rd brick - previous 2 caught fire.

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  • 1.0 out of 5 stars

    POOR DESIGN ! (continually replacing power cords every year)

    • Written by from el dorado hills

    12 of 13 people found this useful

    POOR DESIGN ! I do continually replacing power cords every year.

    Why cant apple design a great sturdy power cord - or have a better warranty on them? The powercord ALWAYS heats up.

    Was this useful? POOR DESIGN ! (continually replacing power cords every year)

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  • 1.0 out of 5 stars

    Doesn't last, overpriced.

    • Written by from Larchmont

    15 of 17 people found this useful

    Apple, I give you so much money. SO MUCH. And where does it go? Into producing an 80 dollar charger for my 1500 dollar computer that doesn't even last 6 months? This is ridiculous. I swear to god if I have to buy another charger (this is my fourth since buying the computer last June), I'm buying a PC. Apple, get it together please.

  • 5.0 out of 5 stars

    Excellent quality - I question the source of all the negativity

    • Written by from Centennial

    4 of 20 people found this useful

    Our family has had 3 MacBook Pros, the oldest being bought over 5 year ago. None of the power adapters have failed, nor been anything but durable and fully functional. I've had Dells, Toshiba, NEC, and Samsung laptops, over decades, and none of these units and associated accessories have come anywhere close to Apple quality, to say nothing of the Windows products to which they have been wedded from the very beginning. I'm a 74 yr. old techie, retired lawyer, experienced in analyzing alleged complaints, and my gut feel is that many of these negative submissions are being orchestrated from a common source. Lastly, I'm buying a new one solely to replace one that's been lost.

    Was this useful? Excellent quality - I question the source of all the negativity

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  • 1.0 out of 5 stars

    Frays SO easily

    • Written by from Fairfax

    15 of 16 people found this useful

    I treat my cords well. I keep one at my desk and one travels with me. BOTH frayed within a year. And I still have to order new ones (NOT cheap) because it's not like I can go without! I love apple products, but their adaptors are awful.

  • 1.0 out of 5 stars

    Short Circuit

    • Written by from Beaverton

    14 of 15 people found this useful

    The reviews about the bad design of this chord are right on. Since the chord is fully attached to the power adapter core, it can become frayed over time (~ 1+ year) and in my case it actually started smoking out and then sparked at the frayed point and I almost thought I lost my MacBook Pro when the screen went black! I quickly disconnected the power, tested the battery meter and powered it on again. It came back alive...thank goodness. Nevertheless, this is a BAD design and it can even become dangerous! Apple, are you listening? I want a new chord, on your dime!

  • 1.0 out of 5 stars

    Macbook Pro Charger rip.

    • Written by from Wirral

    9 of 9 people found this useful

    I have had my MacBook Pro since november and the charger hardly leaves the house, when I do take it out I am very careful as I am a student and do not have the money to replace anything. My charger has a rip in the cover, leaving the wires on show, I'm going to put this down to the material being thin, but Apple should do something about this as its not practical and could eventually cost people a lot of money when they have already paid hundreds for the product in the first place.
    I hope the rip in my charger doesn't get worse because I can't afford £65 to replace it, I feel let down by apple as they charge so much for products that are what seems to be temporary.

  • 1.0 out of 5 stars

    Overpriced

    • Written by from Upton

    16 of 17 people found this useful

    I've had this charger for a few months (it's the 3rd charger I've had to buy for a computer that was purchased less than 3 years ago). The wire is BARELY frayed and it's not working. Now I'm going to buy 2 new chargers in case the first one fails as quickly and I'm left without a charger yet again. APPLE - FIX YOUR CHARGERS!!!!

  • 1.0 out of 5 stars

    EXTREMELY BAD QUALITY !!! 1 OUT OF 10

    • Written by from Lincoln

    6 of 8 people found this useful

    i have bought 3 of these in the past year, i am not rough with the product at all i only use laptop in one room, the cables plastic sleeve is so thin! a fingernail easily pushes through it, i complained to apple and they gave me a £21 voucher IF i spent £70.. the charger is priced at £65, on top of that i was on the phone for a hour to them on a 0845 number when i was discussing this with them, and ive come away with nothing!
    im really disappointed!

    Was this useful? EXTREMELY BAD QUALITY !!! 1 OUT OF 10

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  • 1.0 out of 5 stars

    Just frayed. After 1year use.

    • Written by from San Francisco

    15 of 17 people found this useful

    The joint of of adaptor was frayed even I used it very nicely. And it's only 1 year.

    Was this useful? Just frayed. After 1year use.

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  • 1.0 out of 5 stars

    Broken Cord

    • Written by from Bowling Green

    16 of 18 people found this useful

    Two weeks ago I had to purchase a new charger for my wife. Now, I have to purchase one for me. In both cases we just have broken cords right where anyone (except Apple) would expect it to break - right at the connection to the charger.
    Apple, what are you doing?
    Please, do something o fix this poor design!

  • 1.0 out of 5 stars

    I love Apple products; but it makes flimsy unreliable power cables

    • Written by from Mission Viejo

    I had to replace the power cable twice on old laptops (within 3-5 years) and three times(!) within two years on latest one.

    Was this useful? I love Apple products; but it makes flimsy unreliable power cables

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