Customer Reviews and Ratings

2.0 out of 5 stars

Based on 173 reviews

  • 1.0 out of 5 stars

    Really unacceptable

    • Written by from Steamboat Sprngs

    I have had so many of these power adapter fail over the last 4 years, I can almost make the leaning tower of Pisa. The strain reliefs break, they burn out. This is something that Apple has to address, but its probably part of their revenue stream controlled obsolescence. Other than that I love my Mac's.

    17 of 18 people found this useful

  • 1.0 out of 5 stars

    horrible horrible horrible

    • Written by from Mesa

    i hate the magsafe2. i cant believe how bad it is for something that costs $2800. Its so bad they should fix the problem and recall all the laptops and provide new ones. absolutely horrible.

    19 of 24 people found this useful

  • 1.0 out of 5 stars

    Silly design decision

    • Written by from Richmond

    The previous magsafe with the 90' cable angle was perfect, why change it? With Magsafe 2, every time I work with my mac on my bed it unplugs the cable.... FAIL

    19 of 22 people found this useful

  • 1.0 out of 5 stars

    Poor design

    • Written by from London

    So glad I didn't purchase additional adapters - I'm having more luck with my original MBP adapter and the Magsafe (1) to Magsafe 2 converter. At least the cable then leaves at a sensible angle.

    Have the 27" Thunderbolt display so needed to buy some converters - so glad I did. The Magsafe 2 power unit spends most of it time gathering dust.

    Having looked at this, there are two design faults - and it's not the magnet strength. If you try and pull the cable out using pure horizontal force, it's really difficult - a vote for the magnets. It's just that the MS2 adapter plug is twice the depth of the MS1 barrel-shaped unit and by the laws of physics - levers and all that, the slightest downward pull (including the cable weight) will pull the darn thing out.

    Apple don't need to redesign the MacBook and for goodness sake don't give us MS3 - just go back to the barrel shaped connection with right angle cable. Is that too difficult?

    Oh - and offer an adapter swap for those loyal customers who are hacked off. For free.

    16 of 17 people found this useful

  • 1.0 out of 5 stars

    MAGNET TOO WEAK!

    • Written by from New Orleans

    This new power cord is terrible - it falls out if you look at it funny, think its name three times or if the dog barks particularly loudly. It's driving me crazy. Please come up with a fix for this!!

    17 of 20 people found this useful

  • 1.0 out of 5 stars

    Charging problem!

    • Written by from Irvine

    I just bought a new MacBook Pro with Retina Display a week. It ran out of battery 3 days ago and I couldn't recharge it. Everytime I plug into AC outlet, the green light of the MagSafe 2 connector appeared just half a second and ...dead! Of course my McBook Pro can't return to life... Unfortunately, I'm out of the US (Vietnam), so I can do nothing untill going back home.
    (I did everything Apple recommend in Trouble Shooting like plug out, clean connector....).
    I'm very disappointed!

    16 of 18 people found this useful

  • 1.0 out of 5 stars

    Problems within the first two weeks.

    • Written by from Stanhope

    I thought we were done with the t-shaped design, for starters the magnet is significantly weaker and the design causes the cord to be ripped out much to easily. I get that it's a safety feature but me moving my laptop from one side of the desk to the other is not going to break the cord therefore the cord should not fall out.

    Also the cord itself is incredibly thin and fragile a friend stepped on it and the outer casing tore completely open. This is not ok, Apple is beginning to make very poor decisions about the quality of there products, something which the entire company is based on. I think that Steve would be disappointed.

    16 of 17 people found this useful

  • 1.0 out of 5 stars

    Charger Model A1424 RIP: 85 Functioning Days Before Death

    • Written by from KENNESAW

    Purchased on June 29, 2012, my Retina Display Mac Book Pro 85W Power Adapter died two hours ago. This charger was permanently installed at my work station and removed perhaps 5 times over its entire working life. Roughing it up is certainly out of the question. Thankfully, its still in warranty, so this replacement is merely an unexpected inconvenience. If I have to replace my power adapter every three to six months, I'll be selling this laptop ASAP and moving back to a (cheaper) windows machine from one of the many reliable manufacturers. I've already spent an hour of my time wasted on researching the problem and troubleshooting, now I have to wait 4 days for an appointment to have my charger replaced. Back to one of my ancient windows machines for the next few days. Buggy as they are, their chargers are as old as their machine, 7 and 10 years respectively.

    15 of 19 people found this useful

  • 5.0 out of 5 stars

    Perplexed as well

    • Written by from Highland Park

    I feel I need to throw some stars at this one to offset what obviously was a batch of bad power cords. I've had my MBPro Retina for a few months, and there is absolutely nothing wrong with the power adapter's magnet. Had I received a faulty adapter, I would have waited to see how Apple responded before vilifying it with a trash review.

    14 of 21 people found this useful

  • 1.0 out of 5 stars

    Much worse than Magsafe for Macbook Airs

    • Written by from Milsons Point

    I have had 3 Macbook airs and the magsafe adapters for them where all perfect. I agree with others this new Magsafe 2 on the retina MBP has two issues.

    1. The magnet is too weak
    2. The plug should be an L design, not a T. having a T exposes the cord sideways too much so that leverage is obtained by the cord to dislodge the plug!

    Apple, I expect a replacement, this adapter is simply not to your standards.

    18 of 23 people found this useful

  • 1.0 out of 5 stars

    The plug that unplugs....constantly

    • Written by from Lakewood

    I have actually stopped working, Googled this adapter and logged in to vent about this re-design/un-design.

    I know Apple has more money than God now and, apparently, can do pretty much as it pleases, but what the @#$#! ? Is there no time or money or care to user test these things? And if this laptop were some cheapo rig from Dell or Toshiba or whomever makes them these days, then it would be a case of you get what you payf for. But, I'm not getting what I paid for here.

    Echoing other comments that the plug sticks out too far the making it too easy to knock out of the socket.

    Who knows maybe they think no one actual charges their MacBooks while working or works anywhere but on a desk, regardless I would expect to see version two of this adapter revert to a stronger magnet and the L-shape.

    14 of 18 people found this useful

  • 4.0 out of 5 stars

    Works very well.

    • Written by from Athens

    I received my MacBook Pro with Retina Display a couple of weeks ago, and the charging adapter works well. It comes out if my dog runs across it, or I step on it. Which is exactly what it is made to do. I can have it sit on my lap for a couple hours straight and it won't fall out. I move around quite a bit as well. It falls out occasionally, but no big deal. I'm guessing many people received faulty pieces. Which is very common if you buy a product when it first comes out. If you have problems with the new design, buy an adapter. Although mine works exactly the way it is supposed to.

    10 of 16 people found this useful

  • 1.0 out of 5 stars

    magsafe 2 is a few steps backward

    • Written by from fresno

    It is too thin and sticks out too far which causes the magsafe to constantly disconnect from the macbook air. This thin design would work much better if they just kept the L shape. The thin surface area of the magnetic contact wouldn't be effected as much if the L design was kept rather than going back to the T design. The L design seemed to me much better. Why Apple would go back to the T doesn't seem rational to me but to thin down the magnetic surface and go back to the T design was really stupid.

    12 of 15 people found this useful

  • 5.0 out of 5 stars

    Very Practical and Safe T-shaped Connector, love it!

    • Written by from Glenview

    I'm not sure who writes all these negative reviews and for what reason...
    the power supply that came with my Retina MBP works great! the T-shaped power connector sits securely (when in normal use of course), yet when I accidentally step on the power cord - it does come out, and it should, as this protects the cord/connector from breaking, this works safer with the T-shaped connector.
    I also use the previous generation MBP at work and the MagSafe with L-shaped connector might hold the power cable even more securely, but I don't see a benefit in having a stronger magnet if the new one works just fine.
    The L-shaped power connector is nice but I like the new one more, I think this new power connector is more practical, it also looks elegant and yet simple. This is a remarkable product, like everything else Apple makes :)
    On a side note I rarely even have to attach power, because the battery life on my MBP is amazing (considering all the performance and utilization).

    9 of 21 people found this useful

  • 2.0 out of 5 stars

    Unplugs too easily.

    • Written by from Sunnyvale

    It's a combination of a few engineering over sites. Not enough surface area for the magnet to hold firm and it extends out too far so even some of the weight from the cord itself has enough leverage to unplug it. I think going back to the "L" shape would solve the problem..

    Also on a similar yet side note... I've always thought it would be incredibly convenient to have a charging connection on both sides of the MacBook. See what you guys can do, Apple :)

    14 of 18 people found this useful

  • 1.0 out of 5 stars

    Something is wrong with this.

    • Written by from Saint-Brieuc

    The new magsafe (2) is really badly designed, if disconnects constantly. The T shape is a step back. Why would anyone want to go back to a solution which has so many disadvantages?

    When the computer sits on my desk, I often wonder how i got to deplete the battery. The problem comes from the cheap magnet in the new magsafe. It disconnects at any occasion, shuffling some papers around is enough... I never had this kind of problems with my previous macs. This is a step backward for apple.

    On my laps the magsafe rarely remains connected, I gave up. Now I use the computer disconnected when I'm not at my desk.

    The rMBP is gorgeous, but the new magsafe single handedly spoils the experience.

    11 of 14 people found this useful

  • 5.0 out of 5 stars

    Mag Safe Charger

    • Written by from COLLINGWOOD

    I Know some of you are not happy with your mag safe staying on, mine seems to stay on well maybe they rectified it since my Macbook Pro Retina is only two weeks old, but i like the way it comes off with a little force. My last computer Toshiba went flying on the floor when it got knocked off with its cord plugged in and now has a wobble in it's socket was not happy about that luckily i passed it on to a family member. No problem on my side great idea and plenty of magnet attaches to my Macbook Pro with plenty of magnet strength.

  • 5.0 out of 5 stars

    Very perplexing remarks here

    • Written by from DULUTH

    I just received my MBP Retina, and the magnet is as strong or stronger than the magnet on my MBP 17"! This leads me to believe that a bad batch of cords got out there, and those experiencing this problem should (MUST) report this to Apple. Carping about it here will do no one any good - least of all those experiencing this problem!

    14 of 22 people found this useful

  • 1.0 out of 5 stars

    You're kidding me, right?

    • Written by from Honolulu

    This is an example of a product that needs the option to rate it 0 stars. No, negative stars. I'd give it -2. It's that bad...

    I'm sure you've already read all the other glowing reviews for this POS so no need to repeat. My advice? Buy the old style charger and spend $10 on the tiny aluminum adapter. Yes, the tiny adapter does get stuck to the machine once in a while when you unmount the charger and you will probably eventually lose it one day. But the likelihood for this combo (either the adapter or the charger) to pull out under normal use is reduced 10,000 fold over this poorly designed charger.

    8 of 13 people found this useful

  • 5.0 out of 5 stars

    Design/magnet must have been updated

    • Written by from Greenville

    I purchased a rMBP last week with the new MagSafe2 power cord, and the first thing I noticed was has strong the magnet was. It takes considerably more force to remove than the old design.

    It seems they might have rectified the issue, I hope this is the new norm for future buyers.

    10 of 18 people found this useful