Customer Reviews and Ratings

2.0 out of 5 stars

Based on 176 reviews

  • 1.0 out of 5 stars

    Poor Design

    • Written by from Prince George

    8 of 9 people found this useful

    Ok so there are a lot of complaints about this power adapter coming detached way too easy and there are reviews saying quit complaining! Well I have had a Macbook Pro since 2006 and have updated 4 times and this new incarnation is the worst of them all. The magnetic connector was brilliant and saved my Macbook from being yanked off the table on many an occasion but this new one is very poor.
    In my opinion its the design, the power cable comes straight out from the port instead of a 90 degree angle and this plus the weight of the cable is enough to make it detach very easily. Like other reviewers mine will detach just by moving my Mac, I am a huge Apple fan and love their designs but this one is a mistake, they need to go back to a cable that is angled from the port so it will stay connected but still come dislodged when the cable is yanked with enough force. Come on Apple read these reviews and tweak the design and make my retina Macbook the best laptop I have ever owned again!!

  • 1.0 out of 5 stars

    Why the downgrade?

    • Written by from Newton

    4 of 6 people found this useful

    Falls out all the time. Bring back the old version!

  • 1.0 out of 5 stars

    Bad charger connection

    • Written by from Travers city

    4 of 5 people found this useful

    After only 3 months of use. The charger now falls out when resting on a desk and charging. The magnet cannot support the weight of the cord. I have to jiggle the the connector around for it to make a proper connection. I'm afraid this action will lead to a poorer and poorer connection because the connector does not fit as tightly as it first did. I hope I can still charge my computer a year from now. I otherwise live the computer but if I can't charge it what is the point. When I first bought it the connector was very difficult to pull out. Now that gravity is pulling it down and out I wonder if the problem is the type of metal the computer is made of. It seems to me the part where the connector goes in is looser and this is causing the problem. The magnet required a bit of a tug to remove in the beginning and this may have caused damage over time.

  • 1.0 out of 5 stars

    Fix The Problem!

    • Written by from Fayetteville

    6 of 8 people found this useful

    Ever since getting my Macbook Retina the charging port cord falls off way, way too easy. This isn't my first Macbook and my others don't do this. It falls off just by moving it from one spot on my desk to another without touching the cord, that is how sensitive it is. I fear that this problem will eventually make the charging port bad because of having to plug back in the charging cord every time I move, thus reducing the life of the Macbook.

    I would say "expect this with a first gen product" however Apple holds themselves to such high standards and attempts to show that they are elite, so I'm holding them to that. This shouldn't be an issue and for over $2800 dollars you would expect any problems to be fixed before releasing a product to the public. You can't say Apple didn't know about this problem before releasing it. I smell another class action lawsuit on the charging ports on these Retina laptops!

  • 5.0 out of 5 stars

    Quit crying

    • Written by from Lubbock

    12 of 30 people found this useful

    Everyone that is complaining about the charger falling out easy, needs to quit whining! What would you have Apple do? If the charger cable was stronger and had to be pulled out with force, then most if you would complain that you tripped over the cord and it pulled the laptop off of your desk or something. It does what it is supposed to do and that is to charge your laptop. Here's a thought, why don't you just set the laptop aside and let it charge so that you're not yanking it out since that seems to be a reoccurring theme in these reviews. Be smart, not ignorant.

  • 1.0 out of 5 stars

    Falls out CONSTANTLY

    • Written by from Dallas

    10 of 13 people found this useful

    Charger falls out constantly!!!! The magnet is incredibly weak. Please fix this! Bring back the old charger!

  • 1.0 out of 5 stars

    Serious Design Flaws, Awful Quality

    • Written by

    4 of 6 people found this useful

    I recently got a MBPR.THe computer is great but the connector is absolute junk.After a few months of use the connecter is frayed at the connection to the cord to the power adaptor.Plus a month ago the charger surged and destroyed the logic board in my computer.The lights did not flicker and nothing else surged so it was clearly the charger.The magnet connection is awful, Most of my family uses the original magsafe chargers in there computers and they work great.I can clearly see apple did not thoroughly test there product.I would recommend this charger to no one.

    Was this useful? Serious Design Flaws, Awful Quality

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  • 1.0 out of 5 stars

    Bring back MagSafe L, PLEASE!

    • Written by from SAN FRANCISCO

    6 of 9 people found this useful

    I thought the trend was to miniaturize. What's up with the bulkier Magsafe 2?!? I gather that the hope is that if someone trips on the cord, it won't drag the MBP to the floor. The problem is that the connection is too strong laterally so it doesn't disengage when pulled laterally (which is when you want it to disengage), but too weak to remain attached when something lightly brushes up against it (which is when you DON'T want it to disengage). The L-connector was a much better design.

    Was this useful? Bring back MagSafe L, PLEASE!

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  • 1.0 out of 5 stars

    adapter falls out too easily

    • Written by from Winthrop

    6 of 9 people found this useful

    agree with everyone else - if you sit with the laptop in your lap, the power adapter falls out with the slightest movement. no adapter on any MBP i've owned in the past has ever had such poor design. shame on apple!

    Was this useful? adapter falls out too easily

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  • 2.0 out of 5 stars

    falls out too easily

    • Written by from De Pere

    8 of 8 people found this useful

    if pulled directly, it stays plugged in well enough....but with any bump or pull vertically, it comes unplugged. incredibly inconvenient as it constantly detaches while on lap or whenever moving the computer.

  • 2.0 out of 5 stars

    Very weak magnet

    • Written by from Lawrence

    5 of 5 people found this useful

    This magnet is very weak compared to previous MagSafe versions and as a result it is constantly faling off when used on any surface other then a desk.

  • 1.0 out of 5 stars

    Hate the "New" Adapter

    • Written by from Houston

    8 of 8 people found this useful

    Absolutely unbelievable for a Laptop power connector to NOT stay connected when its on your LAP! Hello Apple, WHAT ARE YOU THINKING? Never had a problem with the old adapter. Why did you have to change it? What "benefit" do we get with this new adapter? Did you forget these laptops might not be used at a desk and people will need a power cable ATTACHED for extended use? This adapter is totally unacceptable! Is there a fix so we can actually use our laptops without holding the adapter with one hand or balancing everything "just right"?

  • 1.0 out of 5 stars

    Frustrating

    • Written by from Hollywood

    10 of 10 people found this useful

    Unless you put the Macbook Pro on a desk and plug it in you will find that this adaptor always comes unplugged with the slightest bump. I like to sit in a chair with the computer on my lap but if I plug it in the screen goes dim everytime the plug moves. I want another plug.

  • 2.0 out of 5 stars

    I hate the weak magnet!!!!

    • Written by from Radnor

    10 of 11 people found this useful

    It sticks out and the magnet is so weak it falls out if i move even the slightest bit, it is SO annoying i hate it. Not to mention, if I forget to bring my charger to school, I can't borrow anyone else's bc it's incompatible with older chargers. At least it charges (in the event it actually stays connected). Apple should issue every single customer and adapter for this POS, terrible design.

    Was this useful? I hate the weak magnet!!!!

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  • 2.0 out of 5 stars

    New adapter inconvenient

    • Written by from Langley Park

    8 of 9 people found this useful

    Next to what other people have been saying about the adapter I want to note how annoying the t shaped connector is. I love putting the MBP on my lap to work on stuff but with the new T shaped connector it easily gets disconnected. This NEVER happened to the L shaped connector. It's very tricky to have it on your lap and not have it disconnect. One constantly has to be aware of the adapter. It's no good!

  • 1.0 out of 5 stars

    Hate the T shaped connector

    • Written by from Louisville

    5 of 7 people found this useful

    Please bring back the L shaped connector. I don't know why Apple went back to this design; we always hated it on older macs and were so glad when they switched to the L shape. Hopefully this one will short out like all of our old ones did and we'll get a free replacement, and by then Apple will have come to their senses and gone back to the L shape.

    Was this useful? Hate the T shaped connector

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  • 2.0 out of 5 stars

    Not Pleased

    • Written by from Clarksville

    8 of 11 people found this useful

    Ok I love the magnetic feature of the adapter but I hate the new look. The magnet doesn't stay in the Mac like it did in the old Macbook Pro as well. When I move my Mac around it detaches too easily. I can't stand that. Overall love the concept still of the magnet but don't like the new look or design. Not functional and that is unlike Apple.

  • 1.0 out of 5 stars

    Apple: Bring Back the L-Shaped Connector, Please!

    • Written by from Albany

    14 of 18 people found this useful

    I've been using MacBooks/Pros for many many years and this new MagSafe connector is a serious annoyance and major step backwards. As everyone here is saying, it can't stay in place during normal use as "laptop" computer, which means additional wear to the battery!
    Apple: please listen to your loyal customers and give us the choice of an L-shaped connector!

    Was this useful? Apple: Bring Back the L-Shaped Connector, Please!

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  • 5.0 out of 5 stars

    MagSafe 2 Power Adapter is Great!

    • Written by from High Springs

    7 of 16 people found this useful

    What a great idea that works! Disconnects safely instead of ruining connectors or connection ports with an inadvertent hard pull or tug. Magnet works well to me. Plenty strong enough to stay connected to the MacBook Pro unless you're using it like a tightrope. Great invention Apple! Wish my iPads had the same kind of connection!

    Was this useful? MagSafe 2 Power Adapter is Great!

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  • 2.0 out of 5 stars

    Dissapointed

    • Written by from Palo Alto

    9 of 9 people found this useful

    Just like the last versions of the magsafe power adaptors the cord is prone to splitting near the power supply box. On my last MBP I had to replace the power adaptor 3+ times in its 5 year career. I was hoping this new one would be different somehow (I dont know why i would think that). It finally broke again, after just 5 months of use. Luckily it is covered in the applecare so I wont have to buy a new $80 power adaptor.

    For those who wonder if it was my doing somehow, it was not. As I have dealt with this problem before I take steps to prevent it from happening again. carefully wrapping it up, not pulling on it and I have a hard case it sits in while it is my bag.

    Also, as many others have complained the magnet is not powerful enough. I agree on this point as well. It could use a stronger magnet so it does not fall out as easily. I can see how this would add to more cable splits from the power supply box.

    Unfortunately, I realize that if you are reading this you already have a macbook pro (most likely) so you really dont have a choice in the matter. The only advice I can give to you know is that if you computer is covered in the applecare warranty, so is your adaptor (as long as its the one that computer came with). If the cable splits, get a genius appointment and get it replaced.