Customer Reviews and Ratings

1.5 out of 5 stars

Based on 1133 reviews

  • 5.0 out of 5 stars

    Why the complaining?

    • Written by from West Vancouver

    3 of 17 people found this useful

    I don't know why people complain all the time but don't other laptop charger accessories heat up as well? I mean energy is heat, right? Also, I have had my mac book pro 17 for 3 years now and my charger is still up and running. Of course, this does not apply to everyone, perhaps I am the only person in the world who has the ultra-lasting apple charger.

  • 1.0 out of 5 stars

    Can I give ZERO stars

    • Written by from Danville

    6 of 9 people found this useful

    I paid close to $1800.00 for BOOK PRO and the cable is already out, in less than 24 months, this is UNACCEPTABLE. We expect better from you or we can just go and buy Dell for $700-$800 dollars and replace it every few years.

  • 1.0 out of 5 stars

    On 3rd brick - previous 2 caught fire.

    • Written by from Vancouver

    7 of 7 people found this useful

    If I could rate this overpriced garbage lower, I would.
    Just bought 3rd brick. Average life is about 1 year. They always go in the same place - right where the cable between the brick and the notebook connects to the brick. One caught fire in a hotel room in Chicago. Replaced. The other just went while I was playing a game on my bed. In both cases I was REALLY glad I was awake.
    Since it's a proprietary connector I have no option except to give Apple $90 for a replacement. It's salt in the wound that It's EXACTLY the same flawed design. I'm sure in about a year I'll be replacing the brick AGAIN.
    This will be the last Apple laptop I buy. I need reliability, and a power adapter that values style over engineering doesn't fit that bill.
    Grrrrrrrrr, Apple! GRRRRRR!

    Was this useful? On 3rd brick - previous 2 caught fire.

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  • 1.0 out of 5 stars

    POOR DESIGN ! (continually replacing power cords every year)

    • Written by from el dorado hills

    12 of 13 people found this useful

    POOR DESIGN ! I do continually replacing power cords every year.

    Why cant apple design a great sturdy power cord - or have a better warranty on them? The powercord ALWAYS heats up.

    Was this useful? POOR DESIGN ! (continually replacing power cords every year)

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  • 1.0 out of 5 stars

    Doesn't last, overpriced.

    • Written by from Larchmont

    15 of 17 people found this useful

    Apple, I give you so much money. SO MUCH. And where does it go? Into producing an 80 dollar charger for my 1500 dollar computer that doesn't even last 6 months? This is ridiculous. I swear to god if I have to buy another charger (this is my fourth since buying the computer last June), I'm buying a PC. Apple, get it together please.

  • 5.0 out of 5 stars

    Excellent quality - I question the source of all the negativity

    • Written by from Centennial

    4 of 22 people found this useful

    Our family has had 3 MacBook Pros, the oldest being bought over 5 year ago. None of the power adapters have failed, nor been anything but durable and fully functional. I've had Dells, Toshiba, NEC, and Samsung laptops, over decades, and none of these units and associated accessories have come anywhere close to Apple quality, to say nothing of the Windows products to which they have been wedded from the very beginning. I'm a 74 yr. old techie, retired lawyer, experienced in analyzing alleged complaints, and my gut feel is that many of these negative submissions are being orchestrated from a common source. Lastly, I'm buying a new one solely to replace one that's been lost.

    Was this useful? Excellent quality - I question the source of all the negativity

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  • 1.0 out of 5 stars

    Frays SO easily

    • Written by from Fairfax

    15 of 16 people found this useful

    I treat my cords well. I keep one at my desk and one travels with me. BOTH frayed within a year. And I still have to order new ones (NOT cheap) because it's not like I can go without! I love apple products, but their adaptors are awful.

  • 1.0 out of 5 stars

    Short Circuit

    • Written by from Beaverton

    15 of 16 people found this useful

    The reviews about the bad design of this chord are right on. Since the chord is fully attached to the power adapter core, it can become frayed over time (~ 1+ year) and in my case it actually started smoking out and then sparked at the frayed point and I almost thought I lost my MacBook Pro when the screen went black! I quickly disconnected the power, tested the battery meter and powered it on again. It came back alive...thank goodness. Nevertheless, this is a BAD design and it can even become dangerous! Apple, are you listening? I want a new chord, on your dime!

  • 1.0 out of 5 stars

    Macbook Pro Charger rip.

    • Written by from Wirral

    9 of 9 people found this useful

    I have had my MacBook Pro since november and the charger hardly leaves the house, when I do take it out I am very careful as I am a student and do not have the money to replace anything. My charger has a rip in the cover, leaving the wires on show, I'm going to put this down to the material being thin, but Apple should do something about this as its not practical and could eventually cost people a lot of money when they have already paid hundreds for the product in the first place.
    I hope the rip in my charger doesn't get worse because I can't afford £65 to replace it, I feel let down by apple as they charge so much for products that are what seems to be temporary.

  • 1.0 out of 5 stars

    Overpriced

    • Written by from Upton

    16 of 17 people found this useful

    I've had this charger for a few months (it's the 3rd charger I've had to buy for a computer that was purchased less than 3 years ago). The wire is BARELY frayed and it's not working. Now I'm going to buy 2 new chargers in case the first one fails as quickly and I'm left without a charger yet again. APPLE - FIX YOUR CHARGERS!!!!

  • 1.0 out of 5 stars

    EXTREMELY BAD QUALITY !!! 1 OUT OF 10

    • Written by from Lincoln

    6 of 8 people found this useful

    i have bought 3 of these in the past year, i am not rough with the product at all i only use laptop in one room, the cables plastic sleeve is so thin! a fingernail easily pushes through it, i complained to apple and they gave me a £21 voucher IF i spent £70.. the charger is priced at £65, on top of that i was on the phone for a hour to them on a 0845 number when i was discussing this with them, and ive come away with nothing!
    im really disappointed!

    Was this useful? EXTREMELY BAD QUALITY !!! 1 OUT OF 10

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  • 1.0 out of 5 stars

    Just frayed. After 1year use.

    • Written by from San Francisco

    15 of 17 people found this useful

    The joint of of adaptor was frayed even I used it very nicely. And it's only 1 year.

    Was this useful? Just frayed. After 1year use.

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  • 1.0 out of 5 stars

    Broken Cord

    • Written by from Bowling Green

    16 of 18 people found this useful

    Two weeks ago I had to purchase a new charger for my wife. Now, I have to purchase one for me. In both cases we just have broken cords right where anyone (except Apple) would expect it to break - right at the connection to the charger.
    Apple, what are you doing?
    Please, do something o fix this poor design!

  • 1.0 out of 5 stars

    I love Apple products; but it makes flimsy unreliable power cables

    • Written by from Mission Viejo

    I had to replace the power cable twice on old laptops (within 3-5 years) and three times(!) within two years on latest one.

    Was this useful? I love Apple products; but it makes flimsy unreliable power cables

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  • 5.0 out of 5 stars

    It's called r-e-s-p-e-c-t

    • Written by from Tamarack

    6 of 49 people found this useful

    You pay a lot for Apple equipment so don't treat it like a pair of dirty socks. Respect your stuff, take care of it, and it will last longer! I purchased my MacBook Pro late spring of 2010 and, other than the usual wear on the plastic and fading of the lettering, my ORIGINAL charger is working perfect. I LOVE the break-away feature which has saved my computers (I also have an old, black MacBook) the few times I was dumb enough to have the cords plugged in across where I would walk. Have never (knock on wood) replaced EITHER cord and I'm not exactly 'gentle'. I haul my MacBook with me, but I make sure I pack the cord properly in my computer case. I have been using Apples since the 80's, my first computer was the Mac IIFX - They've come so far and I have NO complaints. The comments sound like a lot of user error. There's nothing wrong with the cords, so don't blame them - it's up to you to take care of them.

  • 1.0 out of 5 stars

    Son of a b....

    • Written by from Bozeman

    8 of 16 people found this useful

    This thing is so terribly worthless, it might just be the final straw that drives me back to windows. You need to balance your MacBook on a table in a vacuum. Otherwise, this piece of garbage will fall out. Even then it may not feel like charging! I am so mad, I just may burn the freakin' thing!

  • 1.0 out of 5 stars

    Frayed cord

    • Written by from Mrkham

    13 of 16 people found this useful

    I think I am getting a new apple 85W Magsafe Power Adaptor tomorrow or should I even bother to spend money on this poorly design adaptor because the old one I bought one and a half year ago was broken. It was like frayed cord near the very end that attached to the charger. It will be my 3rd adaptor in 3 year using my MBP. Should Apple spend a little time taking care of their customer's real need?

    Thanks for those who speak up lol

  • 1.0 out of 5 stars

    Poor execution

    • Written by from Derby

    16 of 17 people found this useful

    I like the idea of a magnetic connection. I think the concept is great. But the execution if deeply flawed. The cable isn't secure at the magnetic connector resulting if fraying and premature failure. No other cables that I own have this problem, only Apple.

    STEP UP APPLE.

    This shouldn't be an $80 part and it sure shouldn't wear out this quickly for being an $80 part.

    Quite frankly, I'm tempted when it come time to replace this computer of not going Apple just because of this problem.

  • 1.0 out of 5 stars

    On my third.

    • Written by from Lititz

    15 of 16 people found this useful

    Just left the Apple store, they called it accidently occurence. I wish they would just make a better product that would last more than a year. They did replace it once for me. I was very careful with this one and it still frayed at the top just below the magnet. Now it is covering with electrical tape.

  • 1.0 out of 5 stars

    I wish I could give zero stars...

    • Written by from Weaverville

    46 of 50 people found this useful

    HORRIBLE cord. I am going to be on my fourth cord in less than three years at $80 (!!??) a pop. It just makes me sad and angry that Apple in all its success will not redesign the cord or either drop the price to no more than $20. Ugh.

    Was this useful? I wish I could give zero stars...

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