Customer Reviews and Ratings

1.5 out of 5 stars

Based on 1830 reviews

  • 1.0 out of 5 stars

    Very disappointing and frustrating..

    • Written by from Auckland

    2 of 2 people found this useful

    Have had my MagSafe power cord about 1.5years and it has worked fine, however it has now started playing up, sometimes working and sometimes not which has become increasingly frustrating.. The cord is covered by my AppleCare plan, however the service centre will not replace it without sending my laptop in to be tested at the same time which will take over a week. As I use my laptop for work I cannot be without it for this long and know the problem is the power cord and not the laptop as have tested it in a friends cord and it always works..

    Really disappointed with this service and the quality of this part, especially given the cost of the laptop ($2500) plus the cost if the AppleCare plan.. Has left me with a sour taste towards apple..

    Unhappy customer..

    Was this useful? Very disappointing and frustrating..

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  • 5.0 out of 5 stars

    Lasts and works great

    • Written by from Keller

    3 of 16 people found this useful

    Still have the original that came with my 2010 MB Pro. It has survived countless times tripping on the cable and being yanked and being stomped and everything my 2-year old can throw at it. Whatever these others are experiencing is probably related to the electrical in their abode or abuse.

  • 1.0 out of 5 stars

    Overly Fragile

    • Written by from TONBRIDGE

    18 of 18 people found this useful

    I'm on my 3rd of these for my Macbook Pro. The original one and now its replacement have each broken at one end of the thin DC wire that runs from the adapter body to the Macbook. The 1st one broke at the adapter end; its more recent replacement at the magsafe plug end.

    After my experience with the original cable breaking, I was sure to treat its expensive replacement carefully, but it still broke after approx 18months of use.

    The thin cables on these products are not built stringly enough to withstand ordinary day to day use. Apple has already faced a class action lawsuit in the USA about this issue, but its liability does not extend to the UK, so I'm faced with yet buying another expensive replacement (currently GBP65).

  • 1.0 out of 5 stars

    Lasts maybe a year

    • Written by from WINDERMERE

    11 of 11 people found this useful

    I have had to buy 4 chargers in the 4 years i have had my computer. Apple needs to redesign these.

  • 1.0 out of 5 stars

    Lucky if it lasts a year

    • Written by from Ventura

    34 of 34 people found this useful

    I've had several now for one macbook. Very frustrating and way too expensive considering how long they last. Apple seriously needs to address this.

  • 1.0 out of 5 stars

    Don't Last!

    • Written by from Campbellford

    28 of 28 people found this useful

    Like many others this is my 5th power cord, for the price they are poor quality, but it seems to be the only option.

  • 1.0 out of 5 stars

    Expensive and prone to failure

    • Written by from Edinburgh

    20 of 21 people found this useful

    Like many others I am now onto my third power adapter after two failures in the same place. The wiring becomes exposed and dangerous. The price is a bit of a joke. Great laptop, rubbish adapter.

    Was this useful? Expensive and prone to failure

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  • 1.0 out of 5 stars

    Terrible quality

    • Written by from Masterton

    1 of 1 people found this useful

    For the price that you pay for Apple products, this is unacceptable.

    I have had mine for just over a year and have treated it very well. And now all of a sudden, out of nowhere, it is tearing. All over the whole cord is tearing. I have covered the top part of the cord with tape and then the bottom starts to tear.

    There is no way I am buying another cord at $120. I will buy a new computer before I do that.

    Sort it out Apple.

  • 1.0 out of 5 stars

    Zero Stars

    • Written by from Pointe-Claire

    37 of 38 people found this useful

    I am on my 4th adapter in 3 years. I got Applecare specifically to keep being able to replace this thing. Its useless. Unless of course you carry it around in a special box to avoid bending any of the cords. Because power cords on a portable computer should not be moved.... How is this issue STILL not being addressed?!

  • 1.0 out of 5 stars

    Power Adapter

    • Written by from Orleans

    12 of 12 people found this useful

    This cable is garbage, upper cable is skinny enough to brake but doesn't fit in the increments that it's suppose to. There is no quick fix on it you have to buy a new one. It takes an awkward amount of room in a bag too.

  • 2.0 out of 5 stars

    On my 4th adapter--all inferior

    • Written by

    16 of 17 people found this useful

    Wire quality poor. I appreciate the magnetic connection best. But the wire still gets bent and disconnected from the small lighted box. It was taped at the store just to get me started. I have tried various tapes since then. None are really able to keep the connecting wire from bending and finally breaking. Today I found a break about a foot down and taped it with a little Duct tape to keep the inner wire inside. Cheap materials, I say. I have other cameras, etc, that need connectors also, they are all sturdy and take the natural bending better than Apple's adapter.
    I realize there was a lawsuit that paid out $$ if you sent in the defective one (up to 2) I missed the deadline. The non-functioning adapters are waiting in a box in the closet for the next class action suit. I'd like to know what Apple store the woman in Albany got a free replacement from.
    I love my little macbook 13" 2008 model. Some of the letters can no longer be read on the keyboard, but it still works wonderfully well and has more features than the newer laptops that have no CD-Rom, etc. It lasts 'infinitely longer' than any brand of PC laptop my friends own. I would hate to change from an Apple laptop to one of the new Windows 8 notebooks, but...
    So, as I stick with Apple it becomes a kind of annual "rent" that I pay $79 for a new ac adapter. When Apple prides itself on its slick and good design why does it continue producing their inferior adapter?

    Was this useful? On my 4th adapter--all inferior

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  • 1.0 out of 5 stars

    Unhappy wouldn't give it one star

    • Written by from Chrsterfield

    13 of 13 people found this useful

    I have had my MacBook Pro for a little over a month. I have been careful with my charger but it is already messing up and it looks like I will have to buy a new one within a month or so. I see that a lot of other people are having the same problem and I am very disappointed that apple has not done anything about it. If the chargers are breaking this quickly why are the expensive? I love all of my apple products but this charger is horrible.

    Was this useful? Unhappy wouldn't give it one star

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  • 1.0 out of 5 stars

    Totally shoddy product

    • Written by from Prahran

    1 of 1 people found this useful

    Am now on my third Adapter in 3 years, am furious that I just had to spend $90 to get another one when I absolutely do nothing to cause them to fail. I would consider not bying a mac next time around just because of this ongoing cost and hassle. These have been failing for years and the fact the model hasnt been improved during this time is pathetic. I don't expect this brand new one to last more than a year either which makes me resent this forced purchase even more.

  • 1.0 out of 5 stars

    $1500 computer, $.50 power adapter

    • Written by from Midland

    10 of 10 people found this useful

    Seriously Apple, can we make these things last more than a year? I take great care of my property, there are no signs of wear, but like everyone else is saying this charger no longer works. Awful. Simply awful.

    Was this useful? $1500 computer, $.50 power adapter

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  • 1.0 out of 5 stars

    Shoddy Product

    • Written by from Indianapolis

    13 of 13 people found this useful

    I've now had the second of these suddenly fail for now obvious reason. Just spontaneously stops working.

  • 5.0 out of 5 stars

    Wonderful

    • Written by from albany

    9 of 19 people found this useful

    Love Apple. After 3 years of use and abuse my charger gave out. I was going to order a replacement on line and decided that I would go to the apple store just in case it was my computer. The guy checked it out and said it was the charger.
    He went and got a new one, tested it out to make sure that it worked.
    I asked him how much and he said "no worries, its on us".
    I have to say I felt a bit guilty, until I told a friend and they said this is standard practice with them.
    I have read a lot of negative reviews, but all I have ever had from Apple is the best of the best!

  • 1.0 out of 5 stars

    5th times the charm

    • Written by from Redwood City

    23 of 26 people found this useful

    I am quite aggravated on how these do not last. I have gone through so many, I am on my 5th power adapter. If apple doesn't renovate the cord to be more durable I will not be using a apple product again.

  • 1.0 out of 5 stars

    Why have I had to buy 3 replacements for this?

    • Written by from Albuquerque

    15 of 17 people found this useful

    I have had to buy 3 replacement magsafe chargers over the period of 2 laptops because they simply stop working. Very frustrating.

    Was this useful? Why have I had to buy 3 replacements for this?

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  • 3.0 out of 5 stars

    Counting down the days..

    • Written by from exeter

    17 of 18 people found this useful

    When I have to replace this thing. The wires are now exposed and after less then a year of use. For something that's almost £70 I'd expect it to have a longer lifespan.

  • 1.0 out of 5 stars

    not good

    • Written by from WINSTON

    8 of 10 people found this useful

    this power charger has peeled itself down to the naked wire. the plastic just started flaking like dandruff, and the stupid magnet pops out at the slightest touch. hate this thing.