Customer Reviews and Ratings

1.5 out of 5 stars

Based on 1854 reviews

  • 1.0 out of 5 stars

    Magsafe Adaptor

    • Written by from Sunapee

    40 of 41 people found this useful

    I now have to buy my third adaptor in three years due to the cord fraying at the connection magnetic point. The cord and the product are clearly not of the quality to perform the task. Apple should be ashamed at the performance of this power cord!

  • 2.0 out of 5 stars

    Original Adapter

    • Written by from Las vegas

    10 of 11 people found this useful

    My original adaptor looks like it was in a fire, which is what concerns me. The thin wire is shredded from the magnetic attachment just about to the block. I've had many issues with power cords in the past, but have never seen a cord shred like this and so quickly. It wasn't long after purchase that this process began.

  • 1.0 out of 5 stars

    So disappointed at having to get yet another power cord!

    • Written by from South Bend

    16 of 16 people found this useful

    OMG! For the price of these computers, I would think the cords would last longer. I think I've had my computer for about 2 years and I'm searching for my 3rd cord. I got the second one under warranty.... which they are very careful to say "only 1 power supply". Not surprising because these cords are not durable. I use a Dell laptop for work and in nearly 6 years I've replaced the power cord once. And it wasn't that long ago. Step up Apple. I'm not going to pay $80 each time this cord breaks. May be time to switch to Dell.

    Was this useful? So disappointed at having to get yet another power cord!

    Flag as inappropriate

  • 1.0 out of 5 stars

    Not durable

    • Written by from Saskatoon

    15 of 15 people found this useful

    I have replaced four of these over the life of my computer, and in need of a new one. There is a significant issue with the durability of the cord that subtracts from an otherwise ingenious magnetic design. I would not recommend an Apple laptop based on the cost of keeping it powered alone, which hurts because I do like the OS and hardware design other than the power cord.

  • 1.0 out of 5 stars

    power adaptor

    • Written by from Le Crotoy

    10 of 10 people found this useful

    That is the third power adaptor I need to buy for my macbookAir... There is really something wrong either with my macbook or with the power adaptor... At last, it becomes very expensive....

  • 1.0 out of 5 stars

    New Design But Broken Anyway

    • Written by from Duluth

    25 of 25 people found this useful

    4/12/13 I'm about to buy my 5th power adapter in 5 years! The last one was the new and improved deal. The problem isn't just in the part that attaches to the computer. It's also the skinny cord that connects to the MagSafe. It kinks and shreds at the connection site. If's too expensive! Either redesign it or at least allow customers to buy just the skinny part & not the whole two part cord & adaptor. Come on APPLE!

    Was this useful? New Design But Broken Anyway

    Flag as inappropriate

  • 1.0 out of 5 stars

    Does not last

    • Written by from Indianapolis

    43 of 43 people found this useful

    I've had my MacBook Pro for 3.5 years now, and my current (and 4th) power adapter has just stopped working on me. These are cheaply made, and it is very frustrating that in order to meet college deadlines, I'll most likely have to buy yet another one. How is it that Apple can continue to produce a product that consistently doesn't work?

  • 2.0 out of 5 stars

    Losing ability to charge my laptop

    • Written by from San Francisco CA

    24 of 25 people found this useful

    It takes a bit of manipulation to attach the charger at the right angle so it starts charging my laptop. What's up with this?!

    Was this useful? Losing ability to charge my laptop

    Flag as inappropriate

  • 1.0 out of 5 stars

    Same experience as many others

    • Written by from London

    16 of 17 people found this useful

    Second charger that broke at the insertion point (which stays stuck into the laptop), and I have to insert the rest of the four pins into the part broken off.

    Also frayed 1-1.5 cms from where the rubber cable starts.

    I feel sad that I'll have to buy another cable, and another after that.

    Poor poor construction.

    Was this useful? Same experience as many others

    Flag as inappropriate

  • 4.0 out of 5 stars

    Ive had no problem

    • Written by from San Diego

    6 of 25 people found this useful

    I read many of the other reviews and I really don't know what the others are experiencing. Ive had my original charger for almost 2 years and I have no fraying or damage whatsoever. Keep in mind, I have been VERY rough with it. It spends most times in my carpeted room but other times its being dragged down marble stairs and being moved from two different houses and being tripped over. The metal charger at the end is scratched a bit, but only from my own fault. Everything is intact and I have no overheating or charging problems. GOOD JOB APPLE.

  • 5.0 out of 5 stars

    Marvellous

    • Written by from SALISBURY

    4 of 6 people found this useful

    After my first charger got snagged between some moving furniture and broken after five years of faultless use I had two third party replacements fail in six months before biting the bullet and forking out for an apple replacement which is still going strong after a year.

    I would not hesitate to recommend this charger over the third party knockoffs available elsewhere at half the price or less.

  • 1.0 out of 5 stars

    poor quality product, and nobody willing to admit it!

    • Written by from sutton coldfield

    After noticing that my macbook was charging erratically, or sometimes not at all, i checked the cable of the magsafe adaptor, and it turns out the cable was showing bare wires at the adaptor block end...
    Now this is not stress or fraying (which Apple sometimes admit to and replace), but the cables had shorted and actually melted through the wire casing! the rubber is charred and twisted around the bare area!

    I took it into my nearest Apple store to see about getting a replacement, and the first 'genius' there told me that he'd seen this kind of thing before but had to check with someone else; the second 'genius' tried to blame the shorting on user error and told me that i would need to lay down 90 bucks for a replacement.
    Now i am VERY careful with both my macbook and my charger, and do not submit either to the kind of punishment necessary to cause the wires to MELT their way through the casing.

    Am VERY disappointed, not just with the product but with Apple's policy on the whole matter. At time of writing, this product has over 17,000 reviews giving an average of 1.5 stars out of 5, so i clearly not the only one.

    (note: mine was actually the older version of this adaptor, with the T-style connector)

    Was this useful? poor quality product, and nobody willing to admit it!

    Flag as inappropriate

  • 1.0 out of 5 stars

    Can't believe APPLE sells this poor of a product

    • Written by from NORTH PRAIRIE

    63 of 66 people found this useful

    This is the 4th power cable that I have had to purchase since January 2010. That's 4 cables in 3 years. This means it cost me $79x4=$316 more for my Mac Pro. I am VERY disappointed in APPLE. They should be embarrassed by this product. It's these little things that can turn a generation of people off from a company. Maybe that is why AAPL stock has been tanking. The cables break, stop charging, overheat, and fall apart. The funny thing is I am extremely careful with the cable. My laptop sits in one place. I connect and charge when low, never moving the charger cable more than 3 feet. Within months of getting a new cable, there start to be issues. first it heats up or the plastic cracks. Next, the cable needs to be bent just a certain way to work. then it just stops. Steve Jobs would have heads rolling and replacements sent free of charge for junk like this. I guess that was the OLD APPLE that actually cared. I am a very sad customer.

    Was this useful? Can't believe APPLE sells this poor of a product

    Flag as inappropriate

  • 1.0 out of 5 stars

    Seems like they will not correct a problem ...

    • Written by from honolulu

    39 of 41 people found this useful

    ... Because it makes them a lot of money. It's funny reading/seeing all these 1 star reviews! lol. I've had 2 faulty chargers, and I learned how to fix them with a soldering iron on YouTube. Then my wife's charger died too. Anyway, I'm ACTUALLY now considering switching to toshiba or something just because of this power issue. I love th Apple UI.software, but I feel taken advantage of. I will switch knowing that I'll miss the apple experience, but I'd rather have a better built product, especially if it's cheaper too.

    Was this useful? Seems like they will not correct a problem ...

    Flag as inappropriate

  • 1.0 out of 5 stars

    3 years = 4 chargers

    • Written by from Ypsilanti

    38 of 40 people found this useful

    I love my MacBook Pro, but its MagSafe Power Adaptor falls inexplicably short of Apple's usually high standard. I am now purchasing my 4th charger before my computer's 4th birthday. I bought an Apple for its dependability, but I have been plagued by power issues.

  • 1.0 out of 5 stars

    NOT GOOD AT ALL !

    • Written by from BURNABY

    18 of 19 people found this useful

    I have a late 2011 macbook pro 13 inch . So far i went thew 4 magsafe adopters .
    And the thing keeps braking off .

  • 1.0 out of 5 stars

    Frustrating

    • Written by from Blacksburg

    19 of 21 people found this useful

    So frustrated with these power chords. Don't know how many people I know and have seen with over-heating power chords or fraying power chords.

  • 1.0 out of 5 stars

    Awful

    • Written by from Coventry

    29 of 29 people found this useful

    This product is poor. It breaks really easily, the wires become exposed, it fuses itself. I have now had to buy my 4th adapter now. I don't understand why this product is STILL being sold when the quality of it is so weak. For £65 a piece I don't expect it to break so frequently - seriously, sort it out. It's embarrassing and rogue.

  • 1.0 out of 5 stars

    Terrible Quality

    • Written by from Memphis

    44 of 49 people found this useful

    Apple needs to improve the quality of its product. I barely had my MacBook Pro for 9 months and this thing just dies. Never really travel with this laptop because it's personal and yet I am forking over $80 for a new one. Travel and beat up my HP work laptop outlet for years without replacing it.

    Nice design and intuitive system but the quality is lacking in a major way for these apple accessories. I feel robbed.

  • 1.0 out of 5 stars

    Bad cord, too expensive

    • Written by from Medellin

    44 of 46 people found this useful

    The cord is weak and due to bad contact the charge is intermitent. Care should be taken.
    For replacement is too expensive.