• 1.0 out of 5 stars

    Not worth the money

    • Written by from Whittlesea

    Bought fitbit Aria scales I found it very easy to set up no problems at all. My problems started after using for one month, keep getting error message, stand on scales says sensing, step off, thinking err. I reset them by removing batteries as suggest by fitbit, still they won't work, I now see many people are having the same problem. I can return mine still under warranty, some people have had theirs for two years so are out of luck. I will be returning mine and will get a refund, don't want a replacement will probably end up with the same problem. These scales obviously have a flaw and should be withdrawn from sale. I am very disappointed with them, they were terrific while they worked but now a piece of expensive junk. Before buying check out the fitbit community and see what problems people are having.

    2 of 2 people found this useful

  • 1.0 out of 5 stars

    Expensive piece of JUNK

    • Written by from castle rock

    Purchased scale because I love the Fitbit flex and the idea of having a scale sync my info sucked me into buying this expensive piece of junk. The first scale (yes I had to purchase 2 and neither worked) defective right out of the box had obviously been returned and put back on the shelf broken for me to buy. I got it home and it was obvious that someone else returned it since I could not get it to forget the previous persons router name and go into setup mode. Fit bit offered to take it back and charge me for return shipping (total BS). The second one I purchased took me almost 3 hours to set up since it would not recognize my router. It had no problem seeing every other router in the neighborhood but mine despite having the scale sitting right next to my router? After some odd miracle and 300 attempts to get it to connect it magically found my router and then wouldn't calibrate (kept telling me I weighed 88 pound). Called support and we got it to calibrate and weigh correctly. Well, it worked for only ONE short day until it lost my router info after we made a simple network upgrade. I have been trying to get it to re-connect now for most of the day. Seems my router and network is invisible to Aria again? Tech support wont help and tells me to send them screen shots and that it may take them 48 hours to help me. The one email I got from Aria support simply said to empty my chache and try to connect again. I did that and that did nothing. we have tried every possible set-up method advised with no luck. I guess support thinks I can wait another 48 hours for them to respond and try to give me another piece of worthless advise to get this piece of junk to work. Phone support is someone in another country reading scripts and belittling you in broken English. Thank you very much, but I am quite able to read the same help menu scripts that the support help people are reading back to me from a scripted help menu. My husband is a computer engineer and has 30 years working with software and he can't even figure this out. How in the heck does Fitbit think the normal everyday joe will be able to figure these issues out? Fitbit obviously is missing the boat with the software on this thing, it is buggy and BAD! This is a total piece of JUNK, I will be returning the second one I bought and going back to manually entering my weight info. Thank goodness for KOHLS that is supper easy to return products to.

    1 of 1 people found this useful

  • 4.0 out of 5 stars

    Aria Scale Fixed

    • Written by from Erskineville

    This is a great product, but can be a bit fussy to setup. I have been using it for about a year and after a little fiddling with the setup had it working fine for a year until I changed my router. I must have wasted 3 hours plus on this thing, it just would not connect to my new router, I tried everything, at least I thought I had, until I noticed a very small hole in the bottom, I used my iPhone sim tool to press a button inside for ten seconds whilst putting in the last battery and tried one more time. Success! Frustrating but worth it as I really love watching my weight change over time and the whole family is on it to.
    Some work on the setup would be appreciated and an ipad interface not a scaled up iPhone app interface would be nice, but overall it will help you get the results when linked to a FitBit tracker. Really motivates you when you see your exercise input and how it effects your weight loss program.

  • 2.0 out of 5 stars

    Review of Fitbit Aria Scales

    • Written by from Queensland

    As per other comments the scales can be a pain to set up - i have it sorted however the battery life on my scales are seriously garbage so i find i have to set this up with new batteries nearly every other week.. I find when weighing it can stall so have to pick up the scales to reset them and then try again. The fitbit tracker i love and has been great and easy as for the scales - i wish i had bought another quality product - not this one.

  • 4.0 out of 5 stars

    It's pretty good.

    • Written by from North Chesterfield

    Just for the record, I followed the directions included, slowly and carefully and had no problems connecting. I thought it was kinda easy actually. It's a decent scale and if you are using Fitbit service or something like LoseIt app, than it's great and I would recommend it. I wouldn't expect super accurate results but, in my opinion, it's good enough.

  • 5.0 out of 5 stars

    fitbit scales

    • Written by from Rockingham

    Didn't have an issue i just read the instructions and followed the step by step...all works great.

  • 5.0 out of 5 stars

    Easy to set up

    • Written by from Emerald

    Prior to buying the Aria scale I read the reviews on this site and was concerned by the number of reviews saying there were problems setting it up. I even raised this issue with the sales person when buying the scale but he assured me they had not received any complaints. On arriving home I had no trouble setting up the scale. I used my iphone rather than my laptop and simply followed the step by step instructions.

  • 2.0 out of 5 stars

    Dont buy this!!

    • Written by from canal winchester

    If I pay 138.00 dollars for a scale it should be easy to hook up. I have had this for 2 weeks and still can not figure it out. Fitbit says that all I have to do is email them and they will help me. It still doesn't change the fact that nothing should be this hard. It simply doesn't work. It doesn't work because I have done exactly what it says and it wont connect. Also if you are thinking about buying one of their activity trackers I wouldn't do that either. They don't last long and after 9 months I have went through 3 fitbit trackers. Fitbit doesn't do a good job at being upfront with people about their products. They are getting rich because people keep buying their products over and over. The thing is they are motivating but fitbit will lose out if they cant figure out how to make their customers happy.

    1 of 2 people found this useful

  • 1.0 out of 5 stars

    Awful.

    • Written by from Durham

    Have never had an issue setting up a device, ever. This device, however, sucked up 3 hours of my time that I will never get back. Even when I managed to get it to connect to my wifi and computer (which I didn't find hard, but it was way easier to do this with my iPhone) I continued to get an "err" message on the scale any time I tried to get my weight.

    FitBit will charge you to return the scale-- both return shipping, and a return repackaging fee. Absolutely awful, please pay attention to all the people who make the same comment and don't buy this scale.

    6 of 6 people found this useful

  • 1.0 out of 5 stars

    Complete piece of junk

    • Written by from Newstead

    Read all the negative reviews, believe them and make your decision about whether you want to spend a lot of money then waste a lot of time trying to get this piece of junk set up. If a device can't even be set up then it's rubbish. Was thinking about other fitbit gear but will stay well away from this expensive fitbit junk now.

    3 of 3 people found this useful

  • 1.0 out of 5 stars

    Wifi connectivity completely broken

    • Written by from Clifton Hill

    Like many many others, I couldn't get the Aria to connect to my wifi network. And certainly it was not from lack of trying (3 hours!) or expertise (I work IT support as my job). And if I, as an experienced IT support technician can't get the Aria to work, how can a non-tech person be expected to?

    Sure I get that many people have been lucky and got it working without issue, but the sheer number of people who have been unsuccessful indicates that the product is half-baked. So if you buy the Aria, you are gambling that you won't have any troubles. I have a Fitbit Ultra and love that product, but I've now sworn off Fitbit products after my Aria experience.

    3 of 3 people found this useful

  • 1.0 out of 5 stars

    Extremely frustrating

    • Written by from Hong Kong

    Please do not buy this product. Full stop. Have the wristband so thought would get the scale, but this thing is an incredible pain in the neck to setup. Won't work on my new mac, my iPhone 5s, or my iPhone 4. Just want to return this frustrating piece of junk.

    1 of 1 people found this useful

  • 4.0 out of 5 stars

    Tricky setup, great integration

    • Written by from Murray

    Here are some tips to getting the wifi connection: (took a couple hours to learn this)

    1. Ensure your wifi network name is only alphanumeric. No special characters are allowed.
    2. Disable any additional signal boosters (I.e. Additional airport devices, extending the network.
    3. Have the aria as close to the router as possible.
    4. I used the web based setup rather than the app to finally get it working.

    Setting up additional users was quick and easy. Also there are some excellent app integrations that work fairly seamlessly.

    3 of 3 people found this useful

  • 4.0 out of 5 stars

    meh

    • Written by from Hilo

    at first it was a bit of an "ugh"...couldn't setup from my mac..check the website customer support..suggest setting it up from my iPhone/iPad did it works like magic..it was a bit of a sad face when I stepped on the scale...d'oh!! well thats the reason I bought it for..

    3 of 3 people found this useful

  • 1.0 out of 5 stars

    Horrible

    • Written by from New York

    Tried to setup for an hour and would not sync. Reading the rest of the reviews it's obviously a major problem. Do Not Buy This Piece Of Junk

    4 of 5 people found this useful

  • 5.0 out of 5 stars

    Works great

    • Written by from New York

    I've been using my Aria for many months now. It works great and is totally reliable. Love it!

  • 5.0 out of 5 stars

    Great Scale

    • Written by from SACRAMENTO

    I have owned my scale for 1 year now. This scale is great. It was easy to setup on my MacBook Pro, iPhone & iPad. The scale is as accurate as they get & I love their web site. The batteries lasted me about 8 months & are easy to replace.

  • 1.0 out of 5 stars

    Could not work at all

    • Written by from 上海市

    No need to describe the problem because the same problem and same action and same result with everyone. The only advice is DO NOT BUY.

    7 of 10 people found this useful

  • 5.0 out of 5 stars

    If you do the right thing YOU WILL LOVE IT

    • Written by from Kippa Ring

    It really is simple, if you use a fitbit tracker to go the extra mile (or 3) and log your (healthyish) foods you will see you weight lower, your lean tissue increase and your fat decrease. If you choose a sedentary lifestyle and eat rubbish you will see the opposite and dismiss these scales. The graphs are motivation enough to see you through, your call!

    1 of 2 people found this useful

  • 1.0 out of 5 stars

    Poor service from Fitbit - cannot set up

    • Written by from Chicheser

    I also wasted 4hrs of my time trying to set this up on imac, laptop, ipad and iphone and none of them work! Emailed Fitbit 3 times and no response! Gutted as I love my fitbit one and thought it was an ideal partner! Going back as useless!!

    11 of 14 people found this useful