• 2.0 out of 5 stars

    Great idea, half baked execution.

    • Written by from Niagara On The Lake

    I love the concept of the WeMo line of products, however this product feels entirely half-baked. It's full of bugs and is quite frankly a nightmare to use. Once set up, it works as advertised, but getting there is a nightmare. The simple three step setup instructions advertised in the box work, after about the 6th or 7th try. Oh, and if you want to add a second WeMo device to your network, you're out of luck. The second will just destroy all of the settings and configuration of the first.

    All in all, Belkin is marketing to the home automation network with great ambition but needs to spend a little more time working out the bugs before releasing these things to market. I wish Nest made a WiFi light switch...

    4 of 8 people found this useful

  • 2.0 out of 5 stars

    Not a consumer ready product

    • Written by from Austin

    I've had the wemo product for 4 months, and I can say that I'm not satisfied. The devices continually do not show up in the app & the addition of new devices to the network seems to throw off a delicate balance of network settings. Great Idea, but I WOULD NOT RECOMMEND this product yet. @Belkin- Go buy a dropcam and use their app. Their service is reliable.

    5 of 9 people found this useful

  • 2.0 out of 5 stars

    if there is any other better choice..I won't get it

    • Written by from Hong Kong

    I got 7 WeMo and some with sensor at my office. I love to simple control power outlet by smart phone. But what made me disappointed is the switch always down and cannot be detected. I have to go press the switch manually for many times, that's pointless.

  • 2.0 out of 5 stars

    Great concept, but needs a lot of work.

    • Written by from San Francisco

    This could be a great product - but the software is very buggy and unpolished. I bought two switches at my local Apple store and was excited to bring these home and try them out. I setup the first device with little trouble - but it takes an extremely long time "looking for devices" for the device to show up in the list. For a while I thought something was wrong, and then finally it showed up and seemed to work fine. But then it asked me to update the firmware - so I did and that's when everything got really bad.

    I waited about 30 minutes but the app still said the 'updating firmware'. So I called Belkin and got someone on the phone and after 30 minutes of resetting with the support guy he just said the device was bricked and that I should return it to the Apple store. So I brought it back to the store and swapped it out for a new one.

    When I got home I tried to set up the new device. The app crashed in the middle of the install. Ug. Then I started the app again, and the 'spinner' just kept spinning and after 5 minutes I quit the app and restarted it. Finally it got me back to the list of devices, and after a few more minutes it finally updated and both my switches were there. They seem to work ok now.

    But then I went outside and walked a few blocks away so I could still see my window. I wanted to try the remote feature over 4G. That didn't work at all. I tried to refresh the list and then both devices disappeared. I waited a few minutes and nothing. I finally gave up and walked to the store. On the way back I tried again this time the devices showed up and could be remotely switched on/off via 4G. Just very inconsistent.

    Now the app asked me to update the firmware again on the switches. Well forget that. I am on the verge of returning both of them. Right now they seem stable but overall a very poor experience - more like beta status - any more trouble and I'm bringing them right back. I'm really disappointed that apple would let such a buggy, beta product into their store.

    10 of 13 people found this useful

  • 2.0 out of 5 stars

    Poorly written software - No special characters

    • Written by from Corrimal

    I've spent numerous hours narrowing down some issues with connecting a WeMo to an SSID containing a comma. Belkin's eventual response is that the WeMo won't work with special characters in either the SSID or the wifi password.

    That's a fairly poor situation, made worse by not being documented.

    Basically if there's an SSID near you which contains a comma, your WeMo likely won't show ANY wireless networks.

    7 of 8 people found this useful

  • 2.0 out of 5 stars

    Beware if your WiFi Passphrase Contains Spaces and Other Characters.

    • Written by from Northampton

    I've just received my Switch from the Apple store, however, what none of the reviews or the website states is that when configuring your switch, it doesn't currently support passwords/phrases with spaces.

    You get a helpful message from the WeMo app advising this, but I feel limitations on password strengths and support should be explicit from the outset.

    I'm configured with WPA2, and means I have to reconfigured 30 other WiFi enabled devices around the home with a new router passphrase.

    So as of yet, I'm not able to test it's effectiveness and debating whether to send the switch back to Apple.

    6 of 8 people found this useful

  • 2.0 out of 5 stars

    Very hard to set up

    • Written by from Sydney

    When you finally get it working it does what it says on the tin, but this was a difficult experience and the Wemo app is buggy

    0 of 1 people found this useful

  • 2.0 out of 5 stars

    Some WeMo switches work well. Others, apparently do not work.

    • Written by from metairie

    Right out of the box, tried in my home network, my second house network, my friend's network and nada. I did all I was supposed to do except deep it in hot oil or replace all the routers the modems the cables and the security cameras in my house. And yes, the whole concept it's awesome and unique. Works well for some... Does not work for others. I am waiting for a replacement.
    Wish me luck!

    15 of 19 people found this useful

  • 2.0 out of 5 stars

    Cannot see device when connected to same WLAN

    • Written by from Billingshurst

    Yes these are great devices and a fantastic idea, but mine just doesn't work as it should - so I will not be buying anymore. The set up is very simple and once configured I could see it on my iPad4 and my iPhone5, but after a day or so, it disappears from the App when I am connected to my home network - if I go on 3G, or connect to someone else network, they appear - this is really frustrating, and the only way to see it again is to unplug it and plug it back in.
    Support is quick to reply but could not fix my issue - also the support website is poorly set out and difficult to navigate.
    Next time I will go for the Lightwave RF equipment, more expensive but there is a lot more choice.

    11 of 14 people found this useful

  • 2.0 out of 5 stars

    I really wanted to like it but .... Not quite there.

    • Written by from Sydney

    After hours of mucking around I managed to get it working by using port forwarding. Everything else works with my network without that sort of hassle. Now it works fine - although I can't ever have more than one because of the forwarding rules. Because they have tried to make it simple to use there are no settings to tweak on the wemo - so if it doesn't work it is your network that has to be changed.

    2 of 2 people found this useful

  • 2.0 out of 5 stars

    Sounds great but far from it.

    • Written by from Los Angeles

    I read the reviews of this item before buying it so I expected slight difficulty in setting up this product. I'm very tech savvy so I was up to the challenge. I purchased two switches and a motion switch. After about 2 hours I had all three up and running plus created rules within the WEMO app. After about a month Belkin released a firmware update for the switches and an update on the app. At that point I was no longer able to control my switches unless I was on my home router. (Which defeats the entire sales pitch you can check if you turned things off after you left.) I then 3 weeks ago installed a new router and after 3 weeks of trying, holding down the connect button to reset the switch and the app crashing non stop I finally got one of the switches connected to my new router. I was able to control it with the app and then I unplugged it, moved it 20 feet to the living room and it no longer works on the network. (One of the set up trouble shooting suggestions was to move it closer to the router to program and then move it back.) Until Belkin can fix all the bugs, and there's a lot, with this product stay away. At this point I wish I never bought this product.

    30 of 33 people found this useful

  • 2.0 out of 5 stars

    Great concept, very buggy app and device

    • Written by from Sydney

    Love the concept, bought two for the office. Lots of issues getting it to connect to our Wireless N only network (connected to others ok) which has a very long Key. Never did connect. Once connected to another WLAN sort of works but isn't reliable and saving schedules on the APP is quite buggy too.

    Love the quality of the device but it's not ready for prime time just yet.

    2 of 2 people found this useful

  • 2.0 out of 5 stars

    Great product concept but more stability needed

    • Written by from Lewes

    I have 3 WeMo switches and have used them for around 3 months. The WeMo app is on 3x iPhones (2x 5's and 1x 4S) and 2x iPods (2 and 4).

    He WeMo is a great concept, set up is easy and the app is nice and simple. Setting up rules is easy too (eg to activate at a certain time of day or day of week). Also the Internet (rather thang just local WiFi) is. Really neat easy to use feature.

    However there is a major problem.

    At least one of the three WeMo switches over the three month period i have had them goes wrong and needs manually re-booting every week. The reliability just isn't there for any remotely serious use.

    Come on Belkin - get your act together! Great concept but very poor execution. You can, and must, do better.

    18 of 22 people found this useful

  • 2.0 out of 5 stars

    Nice idea but .....

    • Written by from Palmerston North

    Nice hardware and functionality but this is not a robust product. I've had the same problems as several other reviewers :- switch disappears from app after a short time and has to be power-cycled; remote access could not be enabled. Documentation and help are inadequate. I also think that the app's user interface also needs a lot more work...

    I'm surprised that Apple is currently promoting such an inadequately tested product.

    2 of 3 people found this useful

  • 2.0 out of 5 stars

    Why

    • Written by from Hemel Hempstead

    Work well in a wifi area with phone apps, but did not work at all when away from my wifi, liked the way to turn off and on and a timer set programme work well. But am going to take this back as it did not work as it was describe eg work any ware ?? Well it doesn't it a lot of money if it doesn't work

    8 of 18 people found this useful