Customer Reviews and Ratings

3.5 out of 5 stars

Based on 56 reviews

  • 1.0 out of 5 stars

    Does not play music via Ipad!

    • Written by from Bury

    3 of 4 people found this useful

    I have just spent most of this morning in the Apple shop in The Trafford Centre with the Apple technicians trying to get this docking station to play music via my ipad2. All we kept getting was the error message that 'this accessory is not supported by ipad' and it wouldn't play through the speakers - we could hear the music only from the ipad2. However it would charge the ipad2 OK.
    After trying two different DC390 machines and a different ipad2, from within the store, the technician announced there was nothing more he could do and offered me a refund.
    I left the store empty handed and extremely disappointed.
    If anyone from Apple or Philips can give me an explanation as to why this product does not perform as stated I would be interested? I am still in need of a docking station with speakers, ideally with an iphone charger (I am aware of the DC291)..
    I have given this 1 star and I was not able to submit this review with no stars.

    Was this useful? Does not play music via Ipad!

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  • 2.0 out of 5 stars

    Prognosis Negative

    • Written by from Jenkintown

    6 of 6 people found this useful

    This product is not good because of the low quality LED that causes the display screen to flicker.

    The display is the most important feature in a product such as this. As such, it is not worth the price.

  • 4.0 out of 5 stars

    Great product from Philips

    • Written by from Lenexa

    2 of 3 people found this useful

    I have three clock radios for over a year from Philips and I must say they performs as advertised. One of the best clock radios I have owned over the past twenty years.

    PROS
    - Great sound
    - Very clean professional appearance
    - Easy to program
    - Remote control
    - Battery back up

    CONS
    - No USB power on the unit for non Apple products

    If you want a great looking clock radio that performs this is the one!

    Was this useful? Great product from Philips

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  • 1.0 out of 5 stars

    Terrible Product combined with Bad Customer Service

    • Written by from Vancouver

    8 of 8 people found this useful

    This is the most unreliable product. Sometimes it works, sometimes it doesn't. Sometimes snooze works, sometimes it doesn't. An alarm clock needs to be reliable for obvious reasons. When I dock my iphone, sometimes it says it doesn't support the device. Next time I dock it, it works.

    I cannot use the sleep function, because if I do, then the alarm doesn't go off the next morning.

    And then when I tried contacting their customer service (email), it takes them at least 3 days to get back to me each time. And their responses and suggestions are not helpful. One time I got the exact same email as earlier- just cut and paste responses.

    I will never buy another Philips product again.

    Was this useful? Terrible Product combined with Bad Customer Service

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  • 2.0 out of 5 stars

    Barely lasted a year

    • Written by from Grand Forks AFB

    4 of 4 people found this useful

    I had heard bad reports of Philips's reliability--sadly, this proved them right. I barely had this a year. It quit playing music from my iPhone, none of the buttons on the unit would work if anything was docked to it, and as of yesterday the display looks like it's written in Klingon. Even when it was working, the radio reception never was very good, and it is a pain to dock the iPad--you have to line it up just so. I won't be buying Philips anymore!

  • 2.0 out of 5 stars

    Dock-yes, Radio-no

    • Written by from Woonona

    4 of 5 people found this useful

    This is a very practical dual dock, however, I chose the product because of the radio feature. I found it to be extremely clumsy to use with tuning at increments of 5 on the bandwidth, making it a laborious process. I only managed to tune into one local station, cant even access ABC Radio!

  • 5.0 out of 5 stars

    great little dock

    • Written by from Aberdeen

    i bought this dock yesterday great sound easy to use love it

  • 1.0 out of 5 stars

    great concept - poor execution

    • Written by from Milwaukee

    18 of 24 people found this useful

    This product was a dream come true.

    Sadly, it has stopped charging my phone just under 4 months on use.

    Contacted Philips support and got pushed around in circles.

    completely useless -- stay away from this product

    Was this useful? great concept - poor execution

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  • 2.0 out of 5 stars

    Started my iPhone on fire

    • Written by from Los Altos

    31 of 35 people found this useful

    I liked it because of the speaker quality, but I never learned how to really set it up so I just used my iPhone alarm clock.

    One night in the middle of the night it totally fried my iPhone and melted the entire bottom of the phone and melted the clock.

    I am getting my money back!!!

  • 2.0 out of 5 stars

    won't work with iPhone 4s

    • Written by from Huntington Beach

    36 of 38 people found this useful

    I bought this to charge my iPhone 4s and play music at the same time and to someday own an iPad to charge at the same time too. So far my iPhone charges in the dock but I get the music to play intermittently. Most of the time I get a, "this accessory is not supported by iPhone." I've tried my 3rd and 6th generation iPod Nano and they have no problem charging and playing music from the dock.
    Another nuisance is the setup. I can't believe I actually had to look at the manual to set the time, and alarms. I'd always just play with it a little and be able to figure it out after a while.

  • 2.0 out of 5 stars

    Very hard to set up...

    • Written by from Orlando

    25 of 26 people found this useful

    Still don't have the clock set up right. Very confusing. Hard to get iPhone on to charge it also to position iPad is also difficult. After 3 days can't get date right also the clock runs slow. Sound ok.

  • 5.0 out of 5 stars

    Brilliant

    • Written by from Woodend

    2 of 2 people found this useful

    I bought this at the end of last year, though delivery time was quite slow, once it arrived all that was forgotten.
    Being able to charge both devices at once is fantastic!
    I also find that neither device, iPad or iPhone, heat up as they do when they are plugged into a wall socket charger.
    I am hoping they go back on sale soon so I can purchase one for my mum, the 73yr old techno granny! for both her iPhone and iPad! Excellent product would highly recommend to anyone!

  • 4.0 out of 5 stars

    Phillips dual clock

    • Written by from Temecula

    21 of 24 people found this useful

    Love the sound, remote,quality of this unit. Only problem I have is it's sometimes hard to dock the iPad if you're not directly on center. It's also hard to slide the on switch on the iPad bc it's so close to the iPhone. If the iPad dock were more offset to one side it would be easier to get to. Also, that plastic piece behind the iPad dock sticks up when not in use. Afraid it may break off if bumped. Otherwise, I love this unit!!!

  • 1.0 out of 5 stars

    Awful

    • Written by from Medford

    22 of 40 people found this useful

    Apple products are known for being simple and intuitive. This appliance by Philips is the opposite. Difficult to program. Not compatible with newest iphone in one of the docks. Save you $150 and try something different. I wish I could return it.

  • 4.0 out of 5 stars

    Something Extra ?

    • Written by from Chula Vista

    25 of 28 people found this useful

    After 3 months of research for a unit to work with todays newest Apple media, this one meets my demands. Except, and here it is, if you own an iPhone with a Otter Box case, be prepared to purchase at lease one "30 pin pass-through extender". Both connecting plugs on the docking unit are not tall enough to make contact with the internal male connector in your iPhone, unless you remove the Otter Box case completely ! Wish it had a earphone jack for those private moments of listening. And read the manual carefully and experiment with the unit. It will solve problems you may have in the middle of the night or waking up at the wrong time with no music. On a happier note, the sound is great. Surprised to see 2 rear-mounted bass ports. Not bad for the price. Enjoy.

  • 4.0 out of 5 stars

    love it!

    • Written by from Jupiter

    13 of 16 people found this useful

    perfect size, great sound...exactly perfect for my desk @ work

  • 4.0 out of 5 stars

    Great Alarm Clock

    • Written by from Toronto

    26 of 28 people found this useful

    No issues with this alarm clock. Once you figure out how to set all the alarms and what not, it's a breeze to use. Would definitely recommend it. Plus the sound is pretty good for an alarm clock. I use my iPhone 4 and my 'New' iPad on it. Works great!

  • 5.0 out of 5 stars

    Great speakers

    • Written by from New york

    23 of 26 people found this useful

    I bought this because I wanted speakers, and this seemed sturdier than the portable speakers. It looks and sounds great! And I love that it can charge both my iPhone and my iPad at the same time! It's solid and has a great clock in addition.

  • 1.0 out of 5 stars

    Worst alarm clock ever

    • Written by from Richmond

    22 of 34 people found this useful

    The looks of this clock are great, sleek simple design which is the reason I bought it. Once you use it is when you start asking yourself what idiot designed this thing. I like to use the snooze bar and what they have done is they have put the off button for the alarm right next to the snooze bar. So when I'm swinging my arm over at 6am 50% of the time I'm turning the alarm off by accident. So what I thought was great design when bought it has turned out to terrible design when I used it.

  • 5.0 out of 5 stars

    Excellent little unit

    • Written by from TEMPLESTOWE L

    Really pleased with this dock. Sound quality is surprisingly good.