iPhone

Find out about iPhone availability, how to purchase iPhone, activation, support, training, and more.

Availability

Apple Online Store

When you purchase your iPhone from the Apple Online Store, you will get it SIM-free. So you can sign up for service with the carrier of your choice and change your carrier at any time. You can get a SIM or micro-SIM card from any carrier offering iPhone plans. View a list of carriers.

You can visit the Apple Online Store to shop for iPhone and accessories 24 hours a day. When you find what you like, simply add the item(s) to your shopping basket and check out. See Shopping & 1-Click for more information on this topic.

iPhone Retailers

For more information about iPhone retailers, visit the Buy iPhone page. For questions about calling plans, coverage area, billing, and other related issues, contact your carrier.

How do I activate my iPhone?

If you are ready to activate your iPhone, follow these simple steps:

  1. 1. Insert your activated, compatible SIM (iPhone 3GS) or micro-SIM card (iPhone 4) into your iPhone.
  2. 2. Turn your iPhone on by pressing and holding the On/Off button for a few seconds. Then follow the onscreen instructions to activate and set up your iPhone.
You also have the option to use iTunes to complete the activation. Connect iPhone to a USB 2.0 port on your Mac or PC using the included Dock Connector to USB Cable. iTunes will open automatically. Then follow the onscreen instructions in iTunes. In order to use iTunes, make sure your computer is connected to the Internet when activating your iPhone, either through a WiFi network or by direct connection to your Internet router or Ethernet network. If it’s not connected, you will not be able to activate successfully.

Activation Requirements

Your iPhone is all you need for activation. It will guide you through the process and connect to either a Wi-Fi or cellular network to complete the activation. If you are using iTunes to activate your iPhone, you need an Internet connection for your computer and the current version of iTunes. You can download iTunes for free for Mac or PC. You also need to create an Apple ID if you don't already have one. An Apple ID account allows you to preview and buy music, TV shows, movies, applications, games, and more so that you can enjoy them on your iPhone. While this account is free, a credit card is required for setup. Your card is not charged by Apple until you make a purchase from the iTunes Store or App Store.

Support and Training

Apple has designed iPhone to be incredibly simple to use. Nevertheless, there may be times that you could use a little help.

iPhone support

The iPhone Support site contains a wealth of information to help you learn more about iPhone capabilities, including the iPhone User Guide, technical support articles, troubleshooting tips, and customer discussion forums.

iPhone comes with 90 days of technical support. In addition, your iPhone, its rechargeable battery, and all included accessories are covered against defects for a full year from the purchase date by a limited hardware warranty. Learn more about your Hardware Warranty.

For hardware or software support, please visit our online resources, or visit an Apple Retail Store, or call 0800-692-7753.

iPhone features

Click here and learn more about the top features of iPhone.

Additional resources

Visit Apps for Everything online to learn about some of the most useful and popular apps.

Additional Information

Read on for some additional information related to iPhone, including accessory compatibility, checking order status, returns and refunds.

Accessory compatibility

While there are thousands of accessories that have been designed specifically for iPod, not all of these are fully compatible with iPhone. This is because cell phones can cause audio interference with some accessories.

To ensure the best possible customer experience, Apple has created special iPhone compatibility requirements for accessory manufacturers. Products that are engineered and certified to be compatible with iPhone carry a "Works with iPhone" logo on the packaging.

If you connect iPhone to an accessory that was not made to work with iPhone, you can activate Airplane Mode while connected to the accessory. This will avoid any potential audio interference, but you will not be able to make or receive calls. If you choose not to activate Airplane Mode, you will still be able to make and receive calls, but you may experience some audio interference.

To shop for iPhone gear, explore the iPhone Accessories pages of the Apple Online Store.

New Zealand Sales Only

The Apple Online Store New Zealand ships items only within New Zealand. No shipments can be made to PO Box addresses or addresses outside of New Zealand. You may not export any products purchased at the Apple Online Store.

Order status

Visit online Order Status to view your order status, change or cancel your order, and more. For more information, visit the Viewing & Changing Orders section of online Help.

Returns and refunds

If you are not satisfied with your iPhone purchase, please call 0800-692-7753 to request a return. You have up to 14 days from the time you receive your item(s) to initiate a return.

Review the Returns & Refunds section of online Help for more information.