Apple Store (New Zealand)

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Have questions? Just ask. Speak to an Apple Specialist over the phone Mon-Fri 9AM to 10PM NST.

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Frequently Asked Questions

  • What payment methods can I use?

    You can pay in a variety of ways, including credit and debit cards. You can also use direct deposit,—just call an Apple Representative at 0800-MY-APPLE for more information.  Learn more about Payment & Security.

  • When will I get my items?

    The 'Delivers' timeframe is an estimate of when your items will be delivered to your shipping address. This includes warehouse processing, or 'Ships' timeframe, plus carrier delivery times. Once your items ship from our warehouse, you will receive a Shipment Notification email with carrier and tracking information. Learn more about Shipping & Delivery.

  • What is Apple's return and refunds policy?

    If you're not satisfied with your purchase, you may be eligible to return the item. Learn more about Returns & Refunds.

  • Does Apple offer an education discount?

    Apple offers special pricing to students, teachers, administrators, and staff members.  If you think you qualify, visit the Apple Store for Education to place your order and learn more about Education pricing.

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