Apple Store (New Zealand)

Questions? Call 0800-MY-APPLE
or
Ask Now

Call 0800-MY-APPLE

Have questions? Just ask. Speak to an Apple Specialist over the phone Mon-Fri 9AM to 10PM NST.
  • Does iPhone work with any SIM card or carrier worldwide?

    iPhone 3GS works with SIM cards and iPhone 4 works with micro-SIM cards from compatible carriers, including prepaid cards. Non-GSM carrier networks do not support iPhone. Availability of 3G data depends on carrier support for the radio frequencies used by iPhone.

  • Where can I get a SIM or micro-SIM card?

    You can get a SIM or micro-SIM card from any carrier offering iPhone plans.

    View a list of carriers

  • How do I get started using iPhone to place and receive calls?

    First, insert an activated SIM or micro-SIM card from a compatible carrier. Then connect your iPhone to your computer and open iTunes to complete set up.

  • Do I need an iPhone-specific service plan?

    iPhone may require large amounts of data usage. Please contact your carrier to ensure that you have an appropriate service plan to support iPhone.

  • Do I need to commit to a long-term contract for my iPhone?

    Buying an unlocked iPhone from the Apple Online Store allows you choose your own carrier and change carriers at any time. iPhone may also be available at a reduced initial price with a contract directly from your wireless carrier.

  • Does iPhone support tethering?

    Yes. You can share the fast 3G connection on your iPhone with your Mac or PC and connect to the Internet from just about anywhere — no Wi-Fi required. Contact your carrier for details.

  • Are iPhone 4 and iPad micro-SIM cards interchangeable?

    No. Your iPad micro-SIM card will not work with your iPhone.

  • Will all iPhone features work with my carrier?

    Visual Voicemail requires carrier support and may not function on your carrier’s network. Please read this Support article or contact your carrier for more details.

  • Why does the price of iPhone from the Apple Online Store differ from its price from a carrier?

    Carriers typically sell the iPhone with a contract that subsidizes the initial purchase price of the phone. By purchasing your iPhone without a contract, you can use any SIM or micro-SIM card from a compatible carrier, including your current one.

  • Can I use my iPhone outside my home country?

    Yes. iPhone is enabled to work on carrier networks using GSM around the world. Because the iPhone sold by the Apple Online Store is unlocked, you can purchase a SIM or micro-SIM card and service from a local carrier at your destination. Or check with your home carrier regarding international roaming charges.

  • If I buy iPhone from this Apple Online Store, can I ship it to another country?

    No. Orders placed through this Apple Online Store can be shipped only within the country of purchase. You can also shop for friends and family in countries where iPhone is sold. Just visit the local store of the country where you want your products delivered. Or for fast, easy ordering and expert advice, just call an Apple Online Store specialist at 0800-MY-APPLE.

  • How can I cancel an order that I've placed?

    If you have an Apple ID, you may be able to cancel an item or an entire online order, provided the item(s) in your order have not been prepared for shipment or have not been shipped. Sign in to online Self-Service and select to view the order details of the item(s) you want to cancel. From the Order Details page, select the "Cancel items" link.

    Notwithstanding an order confirmation, Apple may cancel any order where it has reasonable grounds to believe the product is not being purchased for end use. Apple's Terms and Conditions for Individuals

    Full details on changing orders can be found here.

What’s in the Box

  • iPhone
  • Apple Earphones with Remote and Mic
  • Dock Connector to USB Cable
  • USB Power Adapter
  • Documentation
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  1. 1GB = 1 billion bytes; actual formatted capacity less.
Some applications are not available in all areas. Application availability is subject to change.