• 1.0 out of 5 stars

    do not buy this piece of ....

    • Written by from Hjørring

    This speaker works fine at first, but after a while it just stops connecting to the speaker via. bluetooth. The same happened to my new iphone 5s - it connected for about one week, and now it is completely unable to connect, and i've tried everything to make it work. This happens to a lot of people who buy this speaker, so save yourself a lot of trouble by not buyng this stupid speaker.

    3 of 10 people found this useful

  • 1.0 out of 5 stars

    Great sound, but bluetooth connectivity kills it.

    • Written by from San Mateo

    Do not buy this speaker if you are planning to use if from more than one device.
    Here is the expected workflow I have in my mind for a "wireless player":
    1. I take one of the paired devices: phone, laptop, iPad.
    2. The device recognises the player.
    3. I push play button.
    4. Music is playing.
    Here is the how it works:
    1. I need to go to the player and wake it up.
    2. I need to find the device (one out of 6 in my house), which is currently connected to the player.
    3. I need to disconnect current device.
    4. I need to get back to my device of choice.
    5. Find bluetooth settings.
    6. Connect the device.
    7. Play the music.

    I want to dance to the music, not to the stupidity of the product designers, who thought the workflow above makes a useful product.

    6 of 19 people found this useful

  • 1.0 out of 5 stars

    Astonishing customer care

    • Written by from cork

    I purchased those speakers in January. After a couple of months the unit started powering off intermittently. Send the for repair (15 days turn around time) Bose sent them back as unable to reproduce the issue...funny thing was that the device was not powering on at all.
    I had to call back the call center and they wanted to send a replacement adapter...another week for the shipping and the issue was still not resolved. Called back again, a "supervisor" took my call assuring that this time the issue was resolved faster (I was requesting for a new unit since the one I had failed after 2 months and it was for repair already).
    Another 15 working days without the unit, the "supervisor" assured me he was going to call me back when the issue was resolved to offer an appeasement for being without the unit for over 2 months but I did not hear from him, trying to send reminder email but he just ignore them.

    Average product until it works.
    Customer care the worst I ever had.
    I won't buy it again.

    10 of 20 people found this useful

  • 1.0 out of 5 stars

    FaceTime compatibility

    • Written by from Toronto

    I love the quality of the sound , not working with FaceTime and Skype I'll return 2 units

    18 of 106 people found this useful

  • 1.0 out of 5 stars

    Great yet flawed by unreliability

    • Written by from Sleaford

    I bought my Bose SoundLink Mini in November 2013 having demo'd one at an Apple reseller. Great sound for size etc. and a solid build feel.
    HOWEVER ....... I have probably used mine no more than 10x in total using Bluetooth from iPhone & MacBook Pro [it is now mid-Jan 2014]. The Bluetooth will no longer connect so I have to use the AUX input which rather defeats the object of investing in a 'portable' Bluetooth speaker.
    I would have expected more than 10 weeks use before a major fault appearing. Without this fault, and in the expectation of many years of reliable service, I would have unreservedly given this product 5 stars. A pity ....

    17 of 59 people found this useful