Returns & Refunds
Apple wants you to be thrilled with your new purchase. If you are not satisfied with an item and need to return it, we’re here to help.
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Return Items
If you are not completely satisfied with your purchase, you may be eligible to return the item for a refund.
To return an item, please visit online Self Service for assistance 24 hours a day, or call 0800-692-7753, Monday - Friday 10am to 9pm.
Returns policy
Returns are subject to the Apple Online Store Terms & Conditions. For iPhone returns, please refer to the iPhone Return Policy section below. For eligible products, you have up to 14 calendar days from the time you receive your item(s) to initiate a return.
iPhone return policy
If you are not fully satisfied with your iPhone purchase, you can return your undamaged iPhone to the Apple Online Store within 14 days of purchase for a full refund. Please visit online Order Status or call 0800-692-7753 to request a return. The iPhone must be returned in the original packaging, including any accessories, manuals, and documentation. Please note that returning your iPhone pursuant to this policy will not automatically cancel your mobile network agreement. You must contact your mobile network operator to cancel your mobile network service. If you cancel your mobile network service, you will be responsible for all applicable usage fees, prorated access charges, taxes, surcharges, or other charges imposed by your mobile network operator through the termination date, including any early termination fees or penalties, if applicable. Please contact your mobile network operator for more information about applicable fees.
Refund methods
Your refund will be issued after we receive your item(s) at the Apple returns centre. The way your refund is processed depends on your original payment method.
- Credit card refunds will be sent to the card-issuing bank within five (5) business days of receipt of the returned package. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
- For direct deposit payments, you will need to provide us with your bank details, please allow up to 10 days for Apple to post the refund to your account.
Return status
Visit online Self Service to view your up-to-date return and refund information.
Incorrect or damaged items
If you received the wrong product or it was damaged during shipping, please contact Apple Store Customer Service at 0800-692-7753 during our hours of operation, Mon-Fri 10 a.m. - 9 p.m.
Problems with your product
If you're having trouble with your new Apple product, please visit online Product Support or contact Apple technical support. If you're having trouble with a non-Apple product, please contact the manufacturer directly for information regarding the manufacturer's warranty.
Terms and Conditions
If you want to read Apple's full Sales and Refunds policies, please visit the below links.
