Mac OS X Software Support Select
Select provides ten enterprise-level support incidents for Mac OS X Server and other Mac OS X based client-server technologies. The plan provides support 12 hours a day, seven days a week, with as fast as a four hour response during normal business hours. Unused incidents expire after one year.
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Depending on the program you select -- Alliance, Preferred, or Select Support -- product features can include unlimited support incidents, up to four designated customer support contacts, one hour response for priority 1 (server down) issues 24/7, an onsite technical review, and more. Whether your business deploys Mac OS X and Mac OS X Server network-wide or is migrating to Mac OS X, you'll find Mac OS X Server Software Support invaluable to your organisation.
Each plan also includes AppleCare Help Desk Support and a single copy of AppleCare Help Desk Tools. AppleCare Help Desk Support provides each designated contact an unlimited number of support incidents for software installation, launch, and use; hardware and software diagnosis and troubleshooting; and issue isolation for Apple-based solutions. In addition, each of your designated contacts will have access to Apple's professional online support resources, online updates of the latest tools and software patches, and prompt email notification of Apple technical issues. AppleCare Help Desk Tools provides a library of Mac OS installation and hardware diagnostics discs that is updated quarterly.
Mac OS X Server Software Support - Select covers up to 10 enterprise-level support incidents and provides four-hour response for priority 1 issues (server down), 12 hours a day, 7 days a week. Unused incidents expire after one year.
For more detailed information about this product or to view Terms and Condtions, visit:
http://www.apple.com/uk/support/products/premium/macosxserver_sw_supt.html
Each plan also includes AppleCare Help Desk Support and a single copy of AppleCare Help Desk Tools. AppleCare Help Desk Support provides each designated contact an unlimited number of support incidents for software installation, launch, and use; hardware and software diagnosis and troubleshooting; and issue isolation for Apple-based solutions. In addition, each of your designated contacts will have access to Apple's professional online support resources, online updates of the latest tools and software patches, and prompt email notification of Apple technical issues. AppleCare Help Desk Tools provides a library of Mac OS installation and hardware diagnostics discs that is updated quarterly.
Mac OS X Server Software Support - Select covers up to 10 enterprise-level support incidents and provides four-hour response for priority 1 issues (server down), 12 hours a day, 7 days a week. Unused incidents expire after one year.
For more detailed information about this product or to view Terms and Condtions, visit:
http://www.apple.com/uk/support/products/premium/macosxserver_sw_supt.html
