Shipping & Delivery
- How will my order be delivered?
- When can I expect my order?
- How can I track my order?
- My order has shipped but I haven't received it yet.
- I have checked the tracking but my delivery hasn't moved.
- How do I shop for Family and Friends across Europe?
- I need to change my shipping address.
- I will not be home on the scheduled delivery date.
- How much am I charged for shipping?
- What happens if my delivery goes missing or is damaged?
Useful links & related topics:
How will my order be delivered?
Orders weighing less than 1 kg and under € 100 (excl. VAT or discounts) will be delivered via the postal service, no signature is required but deliveries cannot be tracked. All other orders are delivered by carrier during business hours and a signature will be required.
You can track your order via the Self Service Website
Delivery costs and methods
Orders over €100 (excl. VAT or discounts):
Delivery is free. Depending on the weight and value of your order, Apple will select between Postal or Carrier Delivery for the most suitable delivery method. You can find the delivery method for your order on your order confirmation email.
Orders under €100 (excl. VAT or discounts):
Charges apply. For orders under the value of €100 (excl. VAT or discounts), the shipping cost is € 7.90 (excl. VAT or discounts). This charge is automatically added to your order.
Orders weighing less than 1 kg and under € 100 (excl. VAT or discounts) will be delivered via postal service.
Delivery costs are calculated and displayed before you complete your order on the Apple Online Store. You can also see delivery costs on the Order Confirmation email and online when you view your order on the Order Status Website.
For carrier deliveries a signature will be required. Deliveries are made during business hours.
For postal deliveries no signature is required.
For carrier deliveries you can track the status of your order via online Order Status.
For postal deliveries order status tracking is not available.
How can I track my order?
Visit our Self Service website for the latest status of your delivery. Unfortunately, postal deliveries cannot be tracked.
My order has shipped but I have not received it yet.
The carrier may have trouble finding your address or may have already attempted delivery when no one was home. Should there be any problems with your delivery, Apple will strive to inform you accordingly.
Check the Self Service website for the latest status of your delivery. If your delivery was sent by postal service and you have not received it after 5 days, please contact Apple Store Customer Service
I have checked the tracking but my delivery is not moving.
Depending on where your product is shipping from, it is possible that the tracking will display infrequent updates although it is on schedule. If your order, however, has passed the scheduled delivery date as advised in your shipment notification, please contact Apple Store Customer Service. We will investigate with the appropriate carrier and strive to deliver your order as soon as possible.
How do I shop for Family and Friends across Europe?
Shop for friends and family in 15 European countries – no matter where you live. Visit the local store of the country where you want your products delivered. Or for fast, easy ordering and expert advice, just call an Apple Online Store specialist: 1800 92 38 98. Learn more
I need to change my shipping address.
If you have not yet received your shipment notification you can amend your details online via our Self Service website. If you are unable to modify your shipping details here, please contact the Apple Store Customer Service.
If your order is already in transit, please contact the carrier indicated on the Self Service website directly.
I will not be at home at the scheduled delivery date.
As our carriers require a signature on delivery, the carrier will leave a calling card if you are not at home. You can then contact the carrier directly for a new delivery appointment during working hours at a suitable date or alternatively amend your delivery address.
How much am I charged for shipping?
Shipping is free for orders over the value of €100 (excl. VAT or discounts). For orders under the value of €100 (excl. VAT or discounts), the shipping cost is € 7.90 (excl. VAT or discounts). This charge is automatically added to your order.
What happens if my delivery goes missing or is damaged?
In case of any problems with your delivery, Apple will be in direct contact with the carrier to resolve the issue as quickly as possible with as little inconvenience to you. We will make every effort to contact you and keep you informed of the progress of our investigation and where appropriate, deliver a replacement.
If you have already received your order and find that it is damaged, please call Apple Store Customer Service.