Dispatch & Delivery
- How will my order be delivered?
- Text Notifications
- Delivery costs and methods
- How can I track my order?
- My order has shipped but I haven't received it yet.
- I have checked the tracking but my delivery hasn't moved.
- How do I shop for Family and Friends across Europe?
- I need to change my shipping address.
- I will not be home on the scheduled delivery date.
- How much am I charged for shipping?
- What happens if my delivery goes missing or is damaged?
How will my order be delivered?
Orders weighing less than 1 kg and under € 100 (excl. VAT or discounts) will be delivered via the postal service, no signature is required but deliveries cannot be tracked. All other orders are delivered by carrier during business hours and a signature will be required.
You can track your order via the Self Service Website
In addition to email notifications, you can request text message updates in Checkout.
What to Expect
Once your order ships we'll send you a text message. The text message will include your order number and a link to the tracking information. We can even send you texts the day before delivery, day of delivery, or after your item has been “delivered”, depending upon your shipping method, country and carrier. Depending upon your order, you may receive between 1-4 text messages per shipment on your order. Texts are sent between 8:00 a.m. and 9:00 p.m. in your time zone.
How to change my text message preferences
You can edit your mobile phone number at any time by logging into your account and editing the Shipment Notification preferences for your order.
Delivery costs and methods
From the Basket page, you'll see your item description, price, dispatch and delivery information.
Your items will automatically dispatch as they become available. Your items will also deliver separately to ensure you receive them as soon as possible.
You can dispatch each item to a different address, and choose up to 15 different addresses per order.
If you would like your items to ship and deliver together, you can select the “dispatch as a single delivery” option on the Basket page.
NOTE: Orders containing an Apple Store Gift Card cannot be shipped as a single delivery.
You can choose a different Delivery Method for each item on your order
Orders over €123 (inc. VAT):
Delivery is free for orders over €123 (inc. VAT). Orders will be delivered by carrier. For carrier deliveries you can track the status of your order via online Order Status. For carrier deliveries a signature will be required. Deliveries are made during business hours.
Orders under €123 (inc. VAT):
For Orders under €123 (inc. VAT) charges apply. Orders will be delivered by post and will be subject to a €5 shipping fee. No signature is required for postal deliveries. Order status tracking is not available for postal deliveries.
To upgrade to express shipping via carrier please select at checkout. Please note express delivery is charged at €10.
How can I track my order?
Visit our Self Service website for the latest status of your delivery. Unfortunately, postal deliveries cannot be tracked.
My order has shipped but I have not received it yet.
The carrier may have trouble finding your address or may have already attempted delivery when no one was home. Should there be any problems with your delivery, Apple will strive to inform you accordingly.
Check the Self Service website for the latest status of your delivery. If your delivery was sent by postal service and you have not received it after 5 days, please contact Apple Store Customer Service
If your order is being delivered to a business address, please be advised that our carrier will deliver to a mailroom or delivery point and will request a signature from the mailroom supervisor, our carrier does not require a signature specific to the order details.
If you provide a home address which has a reception or concierge service our carrier will deliver to the concierge. The concierge can sign for the delivery as long as they have a fixed location in the reception or within the building.
If your order is being delivered to someone else in the UK you may want Apple to let them know that it is on its way. During checkout, simply enter the recipient's email address in the "Email Address (optional)" field within the ship-to section.
The email they receive will display product, delivery and tracking information, but will not include pricing and payment details. They will also receive delivery updates on their order.
How do I shop for Family and Friends across Europe?
Shop for friends and family in 15 European countries – no matter where you live. Visit the local store of the country where you want your products delivered. Or for fast, easy ordering and expert advice, just call an Apple Online Store specialist: 1800 92 38 98. Learn more
I need to change my shipping address.
If you have not yet received your shipment notification you can amend your details online via our Self Service website. If you are unable to modify your shipping details here, please contact the Apple Store Customer Service.
If your order is already in transit, please contact the carrier indicated on the Self Service website directly.
I will not be at home at the scheduled delivery date.
As our carriers require a signature on delivery, the carrier will leave a calling card if you are not at home. You can then contact the carrier directly for a new delivery appointment during working hours at a suitable date or alternatively amend your delivery address.
How much am I charged for shipping?
Shipping is free for orders over the value of €123 (inc. VAT). For orders under the value of €123 (inc. VAT), the shipping cost is €5. This charge is automatically added to your order.
What happens if my delivery goes missing or is damaged?
In case of any problems with your delivery, Apple will be in direct contact with the carrier to resolve the issue as quickly as possible with as little inconvenience to you. We will make every effort to contact you and keep you informed of the progress of our investigation and where appropriate, deliver a replacement.
If you have already received your order and find that it is damaged, please call Apple Store Customer Service.