Apple Certified Refurbished Products

Frequently Asked Questions:

(1) What are Apple Certified Refurbished Products?

Apple Certified Refurbished Products are pre-owned Apple products that undergo Apple’s stringent refurbishment process prior to being offered for sale. While only some units are returned due to technical issues, all units undergo Apple’s stringent quality refurbishment process.

They are in 100 per cent working condition, and are then sold as refurbished product. As these refurbished products have been unpacked and manipulated, they might however exhibit some minor cosmetic imperfection, such as scratches, marks or discolourations.

Each Apple Certified Refurbished Product:

Refurbishment procedures follow the same basic technical guidelines as Apple’s Finished Goods testing procedures.

(2) What should I expect when I purchase an Apple Certified Refurbished Product?


(3) Can I purchase the AppleCare Protection Plan for my Apple Certified Refurbished Product?

All Apple Certified Refurbished Products are covered by a one-year limited warranty. For extended coverage, you have the option of purchasing the AppleCare Protection Plan with your Apple Certified Refurbished Product. The AppleCare Protection Plan extends the complimentary coverage on your Apple Certified Refurbished Product to up to three years of world-class support.

(4) A refurbished item that I wanted is no longer available. How can I ensure that I get an item when it's in stock?

Refurbished supply is usually very limited and we often run out of refurbished inventory. We recommend that you act quickly if you see an item you like. A product will be reserved for you once you've completed checking out and we've received full authorised payment. Please note that some payment methods take longer than others and that availability of a refurbished product is not guaranteed until we receive your full payment.

*Specific configurations may come with a more current version of Mac OS than was available originally.