iPhone & Support
Useful links & related topics:
iPhone is also available at hundreds of O2 locations across Ireland. Which means there’s probably one near you.
The Carphone Warehouse is one of Ireland’s leading independent mobile phone specialists.
Find nearest Carphone Warehouse
You can visit the Apple Online Store to shop for iPhone accessories 24 hours a day. When you find what you like, simply add the item(s) to your shopping basket and check out. See Shopping & 1-Click for more information on this topic.
Introducing iPhone. With fast 3G wireless technology, Maps with GPS, support for enterprise features like Microsoft Exchange and the new App Store, iPhone puts even more amazing features in your hands. And just like the original iPhone, it combines three products in one — a revolutionary phone, a widescreen iPod and a breakthrough Internet device with rich HTML email and full web browsing. iPhone. It redefines what a mobile phone can do. More information
iPhone - the phone you have been waiting for learn more and watch the Guided Tour
Get started with the iPhone User guide or use the iPhone Troubleshooting Assistant. Visit iPhone Support
You can visit the Apple Online Store to shop for iPhone and accessories 24 hours a day. When you find what you like, simply add the item(s) to your shopping basket and check out.
See Shopping & 1-Click for more information on this topic.
There are over 170 Apple Store locations worldwide.
Find an Apple Store near your location, check hours of operation, and get directions online.
iPhone is sold at Orange online and retail stores.
Visit the Orange online store to shop for your new iPhone or visit the Orange Store Locator to find a retail store in and around a chosen UK location.
The Carphone Warehouse is one of the UK’s leading independent mobile phone specialists.
Find nearest Carphone Warehouse.
Check out these handy tips that will help you prepare for your new iPhone:
Anyone with a broadband connection, access to a Mac or PC with a USB 2.0 port and the latest version of iTunes. Download iTunes for your Mac or PC here
1. Check your voicemail - activation may delete your existing voicemails. If you are transferring an existing number from another network operator, existing voicemails will not be transferred.
2. Transfer your contacts, music and photos - Migrate your existing mobile contacts into Outlook or Outlook Express on the PC, or Address Book or Entourage on your Mac – your mobile manufacturer’s handbook or website should tell you how to do this. When you activate your iPhone, your contacts, music, photos and more can be synchronised between your phone and your computer. Find out more here
3. Install the latest version of iTunes - For the installation process you need the latest version of iTunes. You can download iTunes for free. You also need to create an iTunes Store account if you don’t already have one. While this account is free, a credit card is required for setup. Your card is not charged by Apple until you make a purchase from the iTunes Store.
Don’t forget: make sure your computer is connected to the Internet when activating your iPhone, either through a WiFi network or by direct connection to your Internet router or Ethernet network. If it’s not connected, you will not be able to activate successfully.
Yes. iPhone is not just for Apple Macintosh users, even though Apple makes it. It works with Microsoft Windows 7, Vista, or Windows XP Home or Professional with Service Pack 2 or later.
Visit iPhone Technical Specifications, to find out more.
If you are ready for the installation, follow these simple steps:
All iPhones with Orange Pay as you go come with 12 months of free WiFi and 3G data roaming, limited to 250MB per month, in addition to normal phone facilities. This is available upon activation of your iPhone. Wi-Fi and 3G enable you to use fast web browsing, email and GPS facilities. Find out more here
Free 3G data for 12 months is limited to 250MB per month and applies to use in the UK only. Unlimited Wi-Fi applies to use in the UK only and is subject to excessive usage policy.
For data usage over 250MB you will be charged £2 per day for up to 25.5MB and £4 per MB for usage over 25.5MB.
Additional Data Extras are available from Orange at £1 for one day of unlimited browsing or £5 for one week of unlimited browsing.
Your iPhone with Orange Pay as you go comes with £10 worth of credit. This credit will automatically be added to your iPhone when you activate your SIM. (See “How do I activate my iPhone with Orange Pay as you go?”)
iPhone is a quad-band GSM phone and will work around the world. Before you travel, make sure that international calling and roaming are enabled, by contacting Orange. Also, ensure that the places you’re visiting offer GSM coverage.
Don’t forget: use of 3G data facilities outside the UK incurs an additional charge. To find out how much it will cost to use your phone abroad, text the word FROM, with the name of your destination country to 452. For example, text "FROM FRANCE" and Orange will text you back with the call rates.
Yes. When a Wi-Fi connection is not available, you can access the Internet using the Orange 3G network. When this is not available, you will be able to use the Orange Edge/GPRS data network (please note that this will provide data at reduced speeds).
With the Safari web browser that’s built into iPhone, you can surf websites just as you would do on your personal computer. You are not limited to mobile WAP sites.
Don’t forget: the landscape view of a website on iPhone allows you to see more of the page without scrolling – simply turn your iPhone on its side. iPhone will sync with the web browser bookmarks that you keep on your Mac or PC.
Yes. Parents can call the automated service on 61818 from their iPhone and follow the prompts to restrict use of the iPhone. Once this facility is activated, only safe, white-list Internet sites may be visited.
Your iPhone with Orange Pay as you go comes with £10 worth of credit. This credit will automatically be added to your iPhone when you activate your SIM. (See “How do I activate my iPhone with Orange Pay as you go?”)
When you need to top up your iPhone again, there are several ways to do it:
Yes you can. You need a code from your current network called a PAC. Request a PAC from your current network. A PAC allows Orange to acquire your telephone number and apply it to their service.
It can take up to 48 hours for your number to be transferred. However, you’ll still be able to use your iPhone during that period because you’ll be given a temporary number while you wait for your number to transfer.
Don’t forget: make sure you have transferred all your contacts from your old SIM card as it will be deactivated once your new number goes live.
Unlocking your new iPhone will invalidate its warranty and will disable all software updates.
Apple has designed iPhone to be incredibly simple to use. Nevertheless, there may be times that you could use a little help.
The iPhone Support site contains a wealth of information to help you learn more about iPhone capabilities, including the iPhone Users Guide, “How To" articles, troubleshooting tips, and customer discussion forums. This site is updated regularly, and we encourage you to check it for valuable information to help you get the most out of your iPhone.
Your iPhone comes with one year of hardware repair coverage. Your iPhone, its rechargeable battery, and all included accessories are also covered against defects for a full year from the purchase date by a limited hardware warranty. If you do experience problems, you can take your iPhone to a local Apple Store or Orange store, or visit us on the web for other service and support options.
Apple provides support for all the hardware and software aspects of iPhone. For questions about the SIM card, basic voice and data services, monthly billing, or changing rate plans after activation, customers should refer to the Orange service site.
You can find more information regarding Orange's services here: http://www.Orange.co.uk/
More information about Carphone Warehouse’s services are available here
If you have additional questions on service for your iPhone, please visit our service Frequently Asked Questions section.
Click here and learn more about the top features of the iPhone.
Check out the free workshops at Apple Store locations: Getting Started, which covers the basics and Going Further, where you'll discover even more fun things about your iPhone.
Read on for some additional information related to iPhone, including accessory compatibility, gifting, recycling, checking order status, and returns and refunds.
iPhone uses the same 30-pin dock connector as iPod, so many properly designed accessories can be used with both iPhone and iPod. While there are thousands of accessories that have been designed specifically for iPod, these are not all fully compatible with iPhone yet. This is because mobile phones can cause audio interference with some accessories. Apple has created special iPhone compatibility requirements for accessory manufacturers. Products that are engineered and certified to be compatible with iPhone will carry a "Works with iPhone" logo on their package.
It is possible, however, to use many existing iPod accessories that have not yet been certified to work with iPhone. When you connect iPhone to one of these accessories, iPhone will notify you that the accessory was not made to work with iPhone. You will be presented with an option to go into Airplane Mode, which will turn off the communication ability of iPhone while it is connected to that accessory. This means that you will avoid any potential audio interference, but you will not be able to make or receive calls. If you choose not to enter Airplane Mode, you will still be able to make and receive calls, but you may experience some audio interference.
To shop for iPhone accessories, please click here.
We offer a variety of services that make the online Apple Store the ideal place for you to purchase items to give as gifts for family and friends. Find out everything you need to know about giving a gift through the online Apple Store.
For most items in our store, you can include a Gift Message on the packing slip - at no charge. When you order any new iPod, you can add a special touch to your gift for just £3 extra: the Apple Gift Package.
For further information, please visit the Gifting section.
Apple has long been an advocate of product stewardship, and we believe that this concept extends to the proper disposal of used electronic equipment. Apple’s recycling programme will take back your iPod or any mobile phone — free of charge — regardless of the manufacturer or model. Find out more about the Apple Recycling Program
If you ordered an iPhone from the online Apple Store, you will receive an Order Confirmation email with your order details. Visit online Self Service to view your order status, change your order, cancel your order, and more. See the Online Self Service of online Help for additional information.
As soon as your order has shipped, we will send you a Shipment Notification email that includes the delivery number. You can also view this information by signing in to online Self Service.
Of course, we hope you are thrilled with your purchase. However, if you are not satisfied with your purchase and would like to return it, we are here to help.
Returns are subject to Apple's Sales and Refunds Policy. You have up to 14 days from the time you receive your item(s) to initiate a return.
You can initiate an online return once your item(s) have shipped and you have been invoiced. Visit the Returns & Refunds section of online Help for more information on our online returns process.
If the item is returned unopened in the original box, we will exchange it or offer you a refund based on your original method of payment. Item(s) must be received by the Apple returns center within 14 calendar days from when the return was requested. All products must be packed in the original, unmarked packaging including any accessories, manuals, documentation, and registration that shipped with the product.
An Apple-branded hardware product is considered Dead on Arrival (DOA) if it shows symptoms of a hardware failure, preventing basic operability, upon its first use out of the box. If you believe that your product is inoperable upon first us, please call AppleCare Technical Support. AppleCare Technical Support will determine whether the product has an out-of-box issue and offer you r eplacement or service options.
Please note: If you are returning an iPhone, please contact your carrier. You may be responsible for early termination fees or other charges for the cancellation of your wireless wireless service.
Review the Returns & Refunds section of online Help for more information.