• 2.0 out of 5 stars

    very difficult setup

    • Written by from Sausalito

    Extremely hard to set up. Other versions seem better. I wish I had bought the Aria scale.

    9 of 18 people found this useful

  • 2.0 out of 5 stars

    Poor support, weak and erroneous web guides, a lot of failure modes exist

    • Written by from RENO

    I like the concept of this device, but it doesn't work as claimed, and doesn't come with a manual or instructions. The website documents a number of failure modes, and its documentation for troubleshooting has several errors. I get the sense that this company changed the design of the scale, but did not update its documentation, FAQs, or has provided functional solutions for the new scale. It appears that the hardware, software and website design teams didn't talk to one another, and nobody has fact checked the website's information or guidance. There is no customer support phone number, and response to email has not occurred yet.
    If you don't change any of the options (e.g., French language needs to change to English, want units in metric, etc.), then it may work as claimed if you pull it out of the box, put batteries in, and pair it up with your network. However, any attempt to change options may be the source of the firmware or software failures. Don't buy until manufacturer can confirm they have resolved all of their problems.

    12 of 24 people found this useful