• 1.0 out of 5 stars

    STAY AWAY!!!

    • Written by from East Brunswick

    DO NOT BUY THIS PRINTER UNLESS YOU WANT TO REPLACE THE INK EVERY 20 PAGES!

    1 of 1 people found this useful

  • 1.0 out of 5 stars

    Shoot me...

    • Written by from Palo Alto

    I can't seem to give up on this stupid printer. My MacBook Pro can't find it. I've turned off/on off/on off/on. I've deleted the old printer setup. I've reset all my printers, no I have none. I've re-setup the printer wireless connection and double and triple checked all wireless networks. I've shut down and turned on my laptop and printer in every possible permutation. And yet I still try...

    1 of 1 people found this useful

  • 5.0 out of 5 stars

    Great out of the box

    • Written by from Milwaukie

    Spent almost as much time unpacking and removing the blue safety/shipping tape as I did with the setup. 20 minutes from start to adding to my wireless network and printing with my MacBook Air, iPhone5s and iPad Mini. I did not download and install HP software because everything worked out of the box. I hope the rest of my experience is as good as the setup.

    1 of 1 people found this useful

  • 1.0 out of 5 stars

    This is a printer - really???

    • Written by from Ketchikan

    I'm thinking this would make a better anchor for my boat than a printer. It's absolutely incredible HP could put something as dysfunctional as this into the public mainstream. If HP is looking for bad press, I suppose this is likely the way to get it...but then again, I'm probably the one at fault. I did the requisite research on consumer reports in which this printer rated highly...I'd really like some of what those guys were smoking...the appearance and claims of multiple functions made me want to jump right on board with this one...and of course now that I am on board it's only to find that it's consumed my time with trying to remedy the connectivity issues and pushed my patience to the extreme. I guess if all else fails, I might be able to use it as a step-stool in the kitchen to reach the higher shelves. But as far as a printer goes...what a terrible waste of effort, time and money.

    5 of 7 people found this useful

  • 2.0 out of 5 stars

    great Printer-when on a roll...

    • Written by from Marina del Rey

    But, uses sick amount of constant ink. also, completely unreliable.
    HP replaced first year, with a refurbished model.:(

    HP as bread and butter (printers) lack relevance or dependability. OBSCENE over-use of ink, weak hardware, wasting time and $$$.

    6 of 6 people found this useful

  • 2.0 out of 5 stars

    Loses Connection

    • Written by from Yucaipa

    With a dual band router, this printer loses connectivity regularly. (I understand that it happens to single band users as well.) Spent a fair amount of time researching problem to learn nothing I could do would remedy it.
    It will not keep connection even if you set a dedicated ip address. It is frustrating and therefore I cannot recommend purchasing it to anyone.
    Printer works alright otherwise but not worth money and hassle. I had been a regular purchaser of HP printers in years past but this was my last. Buyer beware.

    4 of 4 people found this useful

  • 1.0 out of 5 stars

    I cannot stress enough, do not buy this model

    • Written by from Mammoth Lakes

    Purchased this printer (from an Apple Store)...worked (except for the advanced features which couldn't be accessed) until HP did an automatic firmware upgrade and bricked it (along with thousands of others). After long calls with HP they admitted that the firmware was faulty and there was no way to downgrade to a working version. So they sent an entirely new printer. Printer #2 will not stay connected to the print queue (jobs will remain in the queue when done, blocking any other jobs), the embedded web server (where all the advanced configuration is done) will not respond, and the scanner's document feeder is beginning to malfunction after less than 100 pages. Debating if it's worth my time to spend hours more on the phone with HP or if I'll just chuck the whole thing in the trash and start over.

    4 of 4 people found this useful

  • 1.0 out of 5 stars

    DO NOT BUY THIS PRINTER!

    • Written by from Provincetown

    This is a piece of junk. It can't maintain a connection with a wireless network for more than a few minutes. It's there on second, then 'unresponsive' the next. AVOID HP AT ALL COSTS!

    5 of 5 people found this useful

  • 1.0 out of 5 stars

    A Total Waste of $ for Support to Apple Products

    • Written by from Jacksonville

    Purchased approximately 6 months ago to replace an older but similar HP with which I thought we had some internal mechanical issues. How much is my (or your) time worth? Significantly more than the required investment of time to constantly troubleshoot the communications shortfalls/breakdowns with this machine… As is mentioned in another review, does not support wifi print once the printer has entered sleep mode - multiple local wireless devices on our home network are unable to print to this device without first manually awakening the printer and/or restarting it - this is time consuming and absolutely not an increased level of personal convenience, as HP's marketing depicts. Additionally, can only initiate scans to the computer's memory from the iMac itself, despite the presence of a command on the printer control panel claiming to permit that action. Would have been beneficial to have HP identify this issue/limitation up front, as significant time has been spent here as well. Most recently, downloaded and reinstalled updated HP driver hoping to alleviate some of the frustrating and time consuming problems with this device - now completely unable to print. As much as I want to like HP printers due to long term history of personal use and for their [theoretical] reliability, my time is worth more than the cost of a transition to Epson, Brother, etc. I do not recommend this HP printer for Apple users.

    4 of 4 people found this useful

  • 1.0 out of 5 stars

    Thank you for the shiny expensive paperweight HP!

    • Written by from Seville Grove

    I wouldn't even give this product one star if i could help it. Instead of linking onto our wireless network it creates it own HP one that refuses to register any of our 8 Apple devices... convenient?! It won't even print from the iMac sometimes even when connected to usb, just throws error messages. Scan to email never works, scanner fade out of connection, it refuses to pick up documents from the iPad despite endless calls with customer service (and what fun that is) to try and fix it.
    I should have refunded it when I had the chance.
    Save your money and buy something better quality!!!!

  • 1.0 out of 5 stars

    poor printer - and installs HP adware that *cannot* be disabled

    • Written by from Chanhassen

    shoddy printer. printer monitoring pops up demanding new cartridges -- or complaining about non-HP generics -- and these *cannot* be disabled. The application provides a setting to ostensibly turn the frequency down but the application errors when saving the preferences.

    5 of 5 people found this useful

  • 2.0 out of 5 stars

    Problems Connecting With Bluetooth and Uses Too Much Ink

    • Written by from Federal Way

    I was able to get the printer to install fairly easily. However, after I had to replace the original ink cartridges I have had nothing but problems.
    The printer runs through ink at an incredibly fast rate. I cannot afford to use this printer. I seem to be replacing a full set of cartridges monthly. (Just home use, kids homework ect.... I have less than 750 copies on the machine and I do not print pictures)
    I also am having problems with the printer failing to find my Macbook Pro so I am constantly having to reconfigure. This printer is definitely not worth the hassle.

    4 of 4 people found this useful

  • 1.0 out of 5 stars

    Drains ink dry - print head problems

    • Written by from Denver

    Unlike most others, my was a breeze to set up with a non apple router, or AE. It is in the same room FYI, but no connection drops and the touch panel works fine. That where the good stuff ends. This thing blows through ink like you would not believe, and the print head keeps having problems.
    I am going to try and return it.

    7 of 7 people found this useful

  • 5.0 out of 5 stars

    My Ideal Small Business Printer

    • Written by from Chippenham

    This is my 4th Photosmart printer from HP. Others worn out or donated to Family.
    Pros:

    * Separate ink cartridges - Saves ink.
    * Duplex Printing - Saves paper.
    * Separate photo paper feed and auto feed for scanning - Saves messing about.
    * Faster than previous models and with better scan to computer menus - Saves time.
    * Improved, more eco friendly packaging. - Saves the World?

    Cons:

    * A little bulkier, but not much.
    * Marginally more expensive.

    Very happy with this one.

    79 of 79 people found this useful

  • 1.0 out of 5 stars

    DO NOT BUY THIS PRTINTER

    • Written by from Kingsville

    Did hours of research b/f selecting this printer - we got it b/c it is supposed to printer great photos. We never got that far. Like thousands of others since OVER A YEAR AGO!!!!! it did not turn on when you plugged it in. I found some student that posted that he figured out right away it was the power block which is not grounded and sends a surge shutting of the printer which will not restart until you pull and reinsert the plug. What a joke!! No more HP for us (the last laser printer we bought from them died months after purchase).

    6 of 6 people found this useful

  • 1.0 out of 5 stars

    Worst Printer I ever owned

    • Written by from Montross

    I loved it at first because it set up quickly, could do the wireless printing but the photo's turned out horrible, and it wouldn't print right from my scrapbook program, Stampin' Up's MDS. It wouldn't do borderless and it printed in grey scale in draft mode. I returned it and doing a lot more research.

    6 of 7 people found this useful

  • 1.0 out of 5 stars

    Very Frustrating Connectivity; Failed in a year; Ate up Ink

    • Written by from Magnolia

    Have an "all-apple" set up (iMac w/ Mountain Lion, airport extreme), printer on wireless. When the printer printed, quality was very good. Although we could usually print OK from a computer/device, communication was often lost. Duplexer jams frequent. Mac connection when scanning from printer panel hit and miss, and images were sometimes split into multiple files even though that feature was disabled. Some images simply could not be scanned as one file--ever. Within a month, automatic feeder scanning produced vertical lines on image like an old fax machine and could not clean them away. High ink consumption--much more than previous HPs owned (and we bought high capacity cartridges). Frankly it was a relief when it failed within a year. Last HP all in one for me.

    4 of 4 people found this useful

  • 1.0 out of 5 stars

    Difficult to install and Loses connection with wireless network

    • Written by from Spring valley

    Very disappointed in this one. Spent 4-5 hours trying to install it, finally had a computer tech come in. Poor photo quality and especially poor color printing , lots of agonizing slowness on print command,. It is supposed to scan, but the instructions are muddled and I've been unable to accomplish it. Have had Cannon printers in the past--instant setup and great performance--someone raved on about HP and I fell for it. Bad choice

    4 of 4 people found this useful

  • 1.0 out of 5 stars

    HP DISAPPOINTS AGAIN

    • Written by from West Bloomfield

    In the past I had work horse HP Printers, the last two I purchased were lemons, including the one I just got with my MacBook Pro Retina
    display laptop. It disconnects often and after having it for a little over 3 weeks, it decided to die. Literally turned it off and it never would turn back on. Tried all the usual tricks i.e.: check connections, unplug wait and plug in again. No life at all. BIG Bummer, because after the first lemon, I was willing to give it another go with HP. But now, I am going to exchange for an Epson. Too Bad, not sure what happened to the quality of HP, but it has lost me as a customer.

    6 of 6 people found this useful

  • 2.0 out of 5 stars

    Great single-use printer!

    • Written by from Greenwood Village

    I agree, initial set -up was a breeze and it prints quickly. But once it goes to sleep, it enters hibernation mode and the Power button is somehow converted to a miniature nightlight that cannot be turned off. your only choice is to unplug and re-plug to get it to wake up and be discoverable by both Mac and PC. My iPhone and iPad seem to have better success at waking it up...but I've only had it for three weeks. I like the name assigned to it by another user .... Sleeping Beauty. I haven't given up on it yet....

    4 of 4 people found this useful