• 1.0 out of 5 stars

    I cannot stress enough, do not buy this model

    • Written by from Mammoth Lakes

    Purchased this printer (from an Apple Store)...worked (except for the advanced features which couldn't be accessed) until HP did an automatic firmware upgrade and bricked it (along with thousands of others). After long calls with HP they admitted that the firmware was faulty and there was no way to downgrade to a working version. So they sent an entirely new printer. Printer #2 will not stay connected to the print queue (jobs will remain in the queue when done, blocking any other jobs), the embedded web server (where all the advanced configuration is done) will not respond, and the scanner's document feeder is beginning to malfunction after less than 100 pages. Debating if it's worth my time to spend hours more on the phone with HP or if I'll just chuck the whole thing in the trash and start over.

  • 1.0 out of 5 stars

    DO NOT BUY THIS PRINTER!

    • Written by from Provincetown

    This is a piece of junk. It can't maintain a connection with a wireless network for more than a few minutes. It's there on second, then 'unresponsive' the next. AVOID HP AT ALL COSTS!

    1 of 1 people found this useful

  • 1.0 out of 5 stars

    A Total Waste of $ for Support to Apple Products

    • Written by from Jacksonville

    Purchased approximately 6 months ago to replace an older but similar HP with which I thought we had some internal mechanical issues. How much is my (or your) time worth? Significantly more than the required investment of time to constantly troubleshoot the communications shortfalls/breakdowns with this machine… As is mentioned in another review, does not support wifi print once the printer has entered sleep mode - multiple local wireless devices on our home network are unable to print to this device without first manually awakening the printer and/or restarting it - this is time consuming and absolutely not an increased level of personal convenience, as HP's marketing depicts. Additionally, can only initiate scans to the computer's memory from the iMac itself, despite the presence of a command on the printer control panel claiming to permit that action. Would have been beneficial to have HP identify this issue/limitation up front, as significant time has been spent here as well. Most recently, downloaded and reinstalled updated HP driver hoping to alleviate some of the frustrating and time consuming problems with this device - now completely unable to print. As much as I want to like HP printers due to long term history of personal use and for their [theoretical] reliability, my time is worth more than the cost of a transition to Epson, Brother, etc. I do not recommend this HP printer for Apple users.

    2 of 2 people found this useful

  • 1.0 out of 5 stars

    Thank you for the shiny expensive paperweight HP!

    • Written by from Seville Grove

    I wouldn't even give this product one star if i could help it. Instead of linking onto our wireless network it creates it own HP one that refuses to register any of our 8 Apple devices... convenient?! It won't even print from the iMac sometimes even when connected to usb, just throws error messages. Scan to email never works, scanner fade out of connection, it refuses to pick up documents from the iPad despite endless calls with customer service (and what fun that is) to try and fix it.
    I should have refunded it when I had the chance.
    Save your money and buy something better quality!!!!

  • 1.0 out of 5 stars

    poor printer - and installs HP adware that *cannot* be disabled

    • Written by from Chanhassen

    shoddy printer. printer monitoring pops up demanding new cartridges -- or complaining about non-HP generics -- and these *cannot* be disabled. The application provides a setting to ostensibly turn the frequency down but the application errors when saving the preferences.

    2 of 2 people found this useful

  • 1.0 out of 5 stars

    Drains ink dry - print head problems

    • Written by from Denver

    Unlike most others, my was a breeze to set up with a non apple router, or AE. It is in the same room FYI, but no connection drops and the touch panel works fine. That where the good stuff ends. This thing blows through ink like you would not believe, and the print head keeps having problems.
    I am going to try and return it.

    3 of 3 people found this useful

  • 1.0 out of 5 stars

    DO NOT BUY THIS PRTINTER

    • Written by from Kingsville

    Did hours of research b/f selecting this printer - we got it b/c it is supposed to printer great photos. We never got that far. Like thousands of others since OVER A YEAR AGO!!!!! it did not turn on when you plugged it in. I found some student that posted that he figured out right away it was the power block which is not grounded and sends a surge shutting of the printer which will not restart until you pull and reinsert the plug. What a joke!! No more HP for us (the last laser printer we bought from them died months after purchase).

    3 of 3 people found this useful

  • 1.0 out of 5 stars

    Worst Printer I ever owned

    • Written by from Montross

    I loved it at first because it set up quickly, could do the wireless printing but the photo's turned out horrible, and it wouldn't print right from my scrapbook program, Stampin' Up's MDS. It wouldn't do borderless and it printed in grey scale in draft mode. I returned it and doing a lot more research.

    5 of 6 people found this useful

  • 1.0 out of 5 stars

    Very Frustrating Connectivity; Failed in a year; Ate up Ink

    • Written by from Magnolia

    Have an "all-apple" set up (iMac w/ Mountain Lion, airport extreme), printer on wireless. When the printer printed, quality was very good. Although we could usually print OK from a computer/device, communication was often lost. Duplexer jams frequent. Mac connection when scanning from printer panel hit and miss, and images were sometimes split into multiple files even though that feature was disabled. Some images simply could not be scanned as one file--ever. Within a month, automatic feeder scanning produced vertical lines on image like an old fax machine and could not clean them away. High ink consumption--much more than previous HPs owned (and we bought high capacity cartridges). Frankly it was a relief when it failed within a year. Last HP all in one for me.

    3 of 3 people found this useful

  • 1.0 out of 5 stars

    Difficult to install and Loses connection with wireless network

    • Written by from Spring valley

    Very disappointed in this one. Spent 4-5 hours trying to install it, finally had a computer tech come in. Poor photo quality and especially poor color printing , lots of agonizing slowness on print command,. It is supposed to scan, but the instructions are muddled and I've been unable to accomplish it. Have had Cannon printers in the past--instant setup and great performance--someone raved on about HP and I fell for it. Bad choice

    2 of 2 people found this useful

  • 1.0 out of 5 stars

    HP DISAPPOINTS AGAIN

    • Written by from West Bloomfield

    In the past I had work horse HP Printers, the last two I purchased were lemons, including the one I just got with my MacBook Pro Retina
    display laptop. It disconnects often and after having it for a little over 3 weeks, it decided to die. Literally turned it off and it never would turn back on. Tried all the usual tricks i.e.: check connections, unplug wait and plug in again. No life at all. BIG Bummer, because after the first lemon, I was willing to give it another go with HP. But now, I am going to exchange for an Epson. Too Bad, not sure what happened to the quality of HP, but it has lost me as a customer.

    3 of 3 people found this useful

  • 1.0 out of 5 stars

    AVOID like the plague !

    • Written by from PELHAM

    I bought this printer through Apple when I bought my new MacBook Pro with Mavericks because I couldn't get a printer driver for my new laptop to work with my old Canon Pixma. I thought since Apple promoted it, it would be a good product. Not so! My main complaint is it's an ink hog ! I've been doing end-of-year printing of records and tax returns (for 2 old people on Social Security), and I'm not able to get more than 20 sheets from the XL black ink cartridge. I've been through 3 cartridges already and it's just the first of February. It also doesn't use all the ink in the cartridge, so the yield is very small. I'd recommend buying a new and better Epson or Canon printer and stay away from the HP's unless you have lots of money and paper to waste !

    8 of 8 people found this useful

  • 1.0 out of 5 stars

    Terrible

    • Written by from Coto De Caza

    This wireless printer (why no ethernet port) is junk. It can't keep a connection with my Mac which is less than 4 feet from the device. The screen is covered in ads. The only way that I can consistently re-pair the printer to the Mac is to turn off the printer, reconnect, print my doc and then the printer gets "lost" again. Until HP fixes this problem (which looks like has been an issue for months), STAY AWAY. Yes, it is updated to the most recent firmware. Yes, I've read the FAQs. And, yes, the thing doesn't work.

    8 of 8 people found this useful

  • 1.0 out of 5 stars

    CAUTION! HP becoming notorious for halting software updates

    • Written by from San Francisco

    I have used HP printers and all-in-ones for over 10 years. My last all-in-one is less than two years old, and it has worked as expected. Printing, faxing, copying scanning wirelessly usually worked, but there were always occasional problems.

    Now, with Apple's Mavericks update, my and dozens of other models of HP printers, scanners, and all-in-ones have lost scanning functionality, and HP has chosen not to update their software that enabled an efficient scanning workflow.

    Instead, HP is directing us to Apple's scanner utilities, saying it is adequate. It is FAR from adequate for those of us who who have continuous scanning projects, such as teachers who regularly scan items for class assignments. HP's own forum is littered with with several months worth of complaints by Mac users.

    Apple shares some responsibility in this fiasco. Apple certainly has the ability to assist HP in updating its functionality software to work with Mavericks. But instead, Apple Store is selling HP's newest all-in-ones and other printers, and by doing so Apple is tacitly saying to many Mac users that they should just buy new HP hardware to solve their problem.

    Buy Epson, Brother, or other brands. Anything but HP.

    10 of 10 people found this useful

  • 1.0 out of 5 stars

    Piece of #%*^! Stay away

    • Written by from Murrieta

    HP Doesn't get it. This thing disconnects every hour. You have to bang on the touch screen. The Tray slot os awkward. You have to insert USB sticks several times before it reads them. HAD ENOUGH ? IDIOTS DESIGNED THIS UNIT. We should all sue HP for wasting so much of our time.

    10 of 10 people found this useful

  • 1.0 out of 5 stars

    WORST Printer I've Ever Owned

    • Written by from Jacksonville

    The printer LCD screen keeps freezing. Even after holding down the power button and trying to restart,the printer doesn't respond for at least 15 min. So I unplug the printer - when it restarts, the scanner makes a lot of loud noises. The printer has the audacity to say, "Don't unplug the printer or it will malfunction." On the next screen, it says that the scanner is now broken? I didn't break it - it had a hissy fit and broke itself. Do not buy!

    7 of 7 people found this useful

  • 1.0 out of 5 stars

    Don't Buy

    • Written by from Manhattan

    Great printer when you're plugged directly into it with a USB cable, but it's wireless capabilities are garbage. All of my apple devices have difficulty finding it on the network so basically "AirPrint" is useless for me. My macbook pro is able to find the printer at times.... if I get close enough to the printer. I spent several hours verifying my drivers were updated and that the firmware on the printer was good, but still had little success. I will not recommend this printer to anyone who uses apple devices or frequently prints via "AirPrint" or wirelessly across your home network.

    8 of 8 people found this useful

  • 1.0 out of 5 stars

    Horrible

    • Written by from Souderton

    Once again I have bough a wireless printer/scanner/etc only to find out that it just does not do what it says it does. It is going back to the store. These things NEVER find my MacBook despite several tries at uninstalling and reinstalling the software. Useless. I also have a Canon that is basically a glorified printer since none of the other features work on tat with my laptop either. Might as well keep using my iPhone to take pictures and then email them to myself to capture documents - at least single page and pictures. WASTE OF MONEY!

    7 of 7 people found this useful

  • 1.0 out of 5 stars

    Awful Printer with nothing but issues

    • Written by from bowmanville

    I am a Computer Engineer of 14 years and know my way around electronics. This printer (for the lack of a better word) had more issues than the '85 Toronto Maple Leafs. This would shut off, and not be able to re-connect until I would unplug the power cord and re-insert. That would kick-start and printing wireless would again be available until it powered down again after a while of non use. We took this back to Staples and will never purchase anything from HP again due to the awful customer service I received.

    Thanks for nothing HP and good luck with your nasty printers. :)

    9 of 9 people found this useful

  • 1.0 out of 5 stars

    Don't buy

    • Written by from Noblesville

    Can't turn off two sided printing if using MS Office for MAC. I'm sure this "could be" a simple fix, but there is simply no way to effectively reach HP. HP also decided to put advertisements on the printer screen, where functionality would be better. The ink usage and print speeds are not close to what are advertised and this thing is quite loud.

    8 of 8 people found this useful