Payment & Pricing

Payment

Payment methods

The Apple Online Store accepts a variety payment methods. Click on a payment method below to find out more.

• Credit Cards or Debit Cards
• Check
• Bank Transfer
• Cash deposit
• Credit card instalment plan

Credit Cards or Debit Cards

Troubleshooting credit card & debit card payment errors

• If your card is new or recently reissued, make sure it has been activated.
• Double check the card type (for example, American Express), the account number and expiration date.
• Remove dashes or spaces from the account number.
• You do not have sufficient credit limit available, please check with your bank
• You have exceeded your daily spending limit for your debit card
• If everything seems to be correct, call the card issuer's customer service number on the back of your card. Your credit card company may need to speak with you before they authorize your purchase.

Account verification

To prevent any unnecessary delays processing your order, please ensure that the billing address on your order matches the information on your credit card account. If you have recently moved or are unsure whether you receive your credit card statement at your work or home address, please contact your card-issuing bank using the 800 number on the back of your credit card to confirm.

Security codes

The card security code is a unique three or four digit number printed on the front (American Express) or back (Visa/MasterCard) of your card, in addition to the account number.

American Express:

Visa/MasterCard:

Daily spending limits for Debit Cards

Most debit and credit cards have daily spending limits that may substantially delay the processing of an order — even if there is enough money in an account. When using a debit card, funds are immediately reserved in your bank account at the time you place your order. Please consult your card-issuing bank for information about your daily spending limits if you are having trouble placing your order.

When Apple charges your account

Apple receives authorization to charge your account prior to shipping your item(s). However, your card will only be charged after your order has shipped. If your order contains multiple items and they ship at different times, you may see multiple charges on your credit card statement.

Credit cards accepted

Apple is unable to accept credit, debit, or check associated with a billing address outside of Hong Kong.

Check

To pay for your purchase using a Check:

1. Place your order with an Apple Representative by phone on 800 908 988.
2. Obtain the final dollar total of your order, including tax and any applicable shipping charges from the Apple Representative.
3. Confirm that your cashier's check is for the full amount of the order. It is not possible to combine a cash payment with another form of payment for one order.
4. Make the check payable to Apple Asia Limited, and include your web order number or a copy of your order. If you do not include your web order number a HK$50 returned check fee may be imposed.
5. Mail your payment to:
   
   Citibank
   Att: Cash Management Services and Trade Services (CMSD-WLB)
   9/F , Two Harbourfront, 22, Tak Fung Street
   Hunghom, Kowloon, Hong Kong
   
   Note: Apple must receive your payment within 10 calendar days after your order is placed or your order will be cancelled. Please allow four (4) business days for order processing after Apple receives your payment.

Bank Transfer

To pay for your purchase using a Bank Transfer:

1. Place your order with an Apple Representative by phone on 800 908 988.
2. Obtain the final dollar total of your order including tax and any applicable shipping charges from the Apple Representative.
3. Have your bank electronically transfer the total dollar amount of your order using the routing information below.
4. Reference your web order number with your payment.
5. Allow 1 business day for the processing of your wire transfer.
6. Write down your Apple Web Order number (the number starting with W) on the deposit slip.
7. Scan a copy of your deposit slip and email the attachment to the following email address: AsiaReceipt@group.apple.com

Routing information
Hong Kong:

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Cash Deposit

To pay for your purchase by making a cash deposit to our Citibank account:

1. Place your order with an Apple Representative by phone on 800 908 988.
2. Obtain the final dollar total of your order including tax and any applicable shipping charges from the Apple Representative.
3. Go to Citibank to have the cash deposited directly to Apple's account. Transfer the total dollar amount of your order using the routing information below.
4. Allow 1 business day for the processing of your cash deposit.

Routing information
Hong Kong:

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Credit Card Instalment

If you are a Citibank credit card customer, you may choose to pay by a 12 months interest free instalment plan. Orders must be HK$ 3,888 or more to qualify for the credit card instalment plan (iPhone and refurbished Macs do not qualify). Everything else available on the Hong Kong Online Store is eligible to be included with your purchase. The service is not available for Education and Corporate Employee Purchase Program (EPP) customers.

To pay for your purchase using a Citibank Credit Card Instalment Plan:

1. Place your order with an Apple Representative by phone on 800 908 988.
2. Obtain the final dollar total of your order including tax and any applicable shipping charges from the Apple Representative.
3. Complete the installment application form and fax it to 800 933 051 or email the form as an attachment to store_prepaid@asia.apple.com
4. Write your Web Order number on the application form and send it to the attention of the Apple Store.

• Apple representative will contact/email you within three (3) business days to confirm that your application has been successful/unsuccessful.
• Please contact Citibank directly for details of this installment plan. Apple is not responsible for any dispute arising out of this payment plan.

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Can I change my payment method?

The payment method for an order cannot be amended once the order has been submitted to Apple. To chose an alternative payment method, you will need to cancel your existing order and place a new order with your preferred payment method. Please note that when cancelling credit card orders, it can take up to five (5) business days for the payment authorisation to be removed by your credit card company.

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Are my credit/debit card detail secure?

The security of Apple Store servers is closely monitored to prevent any unauthorised disclosure or use of credit card numbers and to protect the confidentiality of your personal information. The Apple Store uses the SSL (Secure Socket Layer) industry standard, the highest level of security available today for web-secured applications. SSL relies on a pair of public and private key technologies provided by Verisign, Inc. and based on a 40-bit encryption algorithm developed by RSA Data Security, Inc.

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When will my credit card be charged?

When you place your order, Apple requests authorisation to charge the order amount from your credit card company. If you ordered more than one item, there may be multiple authorisations. Once we receive approval, Apple reserves the amount on your card until the items are available to ship. Your card will be charged when your order ships. If you ordered more than one item, there may be more multiple charges as items ship separately as they become available.

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Why was my credit card payment not processed?

Your credit card company may have declined authorisation to debit your card due to one of the below mentioned reasons. If such a situation arises, we will inform you of this via email:

1. There may be a credit limit on your account
2. The incorrect card type, number or expiry date was accidentally selected when placing the order
3. There were dashes or spaces in the account number that could not be recognised
4. Your bank requires verification from you before authorising the purchase
5. Your card may be recently issued and has not yet been activated

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Can I change my billing address?

Your billing address is the registered address that your credit card company holds. Please ensure that your billing address is correct at the time of placing your order. Once your order has been accepted by Apple your billing address cannot be changed as it would have already been authorised by your credit card company.

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Will my Apple purchase attract additional bank fees?

Apple's Payment Processor (Merchant Bank) is in the UK. Please check with your card issuing bank regarding additional services charges applied by your bank. Any service charges imposed by your banks are not reflected in the order value on the website.

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Can I place an order using a non-Hong Kong credit card?

We are unable to accept credit cards issued by banks outside of Hong Kong.

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