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How do I know my order has been accepted?

Once your order has reached Apple you will receive an email notification confirming your order details and containing payment instructions if you are paying by bank transfer or cash. When your payment has been received we will send you another email to confirm that your order will now be processed and advising you of estimated availability and delivery times. You can also view your order status via the Self Service website.

How do I know Apple keep me informed of the progress of my order?

Once you have placed your order successfully we will send you an order acknowledgment email confirming that we have received your order. If you have chosen to use a payment method other than credit or debit card this email will also contain further instructions for payment.

Once your order has been accepted and processed we will send you a dispatch notification email confirming that your product(s) have shipped. This email will also contain carrier and tracking information as well as estimated delivery dates.

We aim to contact you via email or telephone if:

  • we require further information from you to process your order
  • we need to make changes to your order
    (e.g. availability dates, product upgrades...)
  • we encounter problems during delivery

I have not received my order acknowledgement or dispatch notification email.

Please make sure that the email address on your order is correct and that the email has not been directed to a spam folder.

Your email address can be changed via our Order Status website.

What happens if Apple need to make changes to my order?

In some instances there may be stock constraints on certain items or items may no longer be available. We aim to inform you as soon as possible of any delays or unexpected changes via email.

Such changes can also be viewed via the Order Status website.