Dispatch & Delivery
Learn more about dispatch and delivery times, methods and costs.
Useful links & related topics:
Delivery options
Standard delivery
Standard delivery is free on all orders over DKK1135 (inc VAT).*
Depending on the weight and value of your order, Apple will select Postal or Carrier Delivery for the most suitable delivery method. You can find the delivery method for your order on your order confirmation email.
For carrier deliveries a signature may be required and you can track the status of your order via online Order Status.
For postal deliveries no signature is required and order status tracking is not available.
Please note that we do not ship to P.O. boxes or BFPO addresses.
* Standard delivery is also free on iPod shuffle.
For orders under DKK1135 (inc VAT), charges apply.
Scheduled delivery with express delivery services.
You can pre-select a delivery time that is convenient for you. This is subject to a fee and the available options are dependent on your delivery address. Delivery costs below exclude VAT.
- Express Delivery - DKK 75
1 - 3 days after dispatch - Pre-Noon Delivery - DKK 105
1 - 3 days after dispatch, delivered before Noon. - Pre-9:30am Delivery - DKK 150
Delivers 1-3 days after shipping, guaranteed before 9:30am
Delivery times vary according to your selected delivery address and availability of your items. A signature may be required for delivery.
You can also find delivery costs at checkout, on the Order Confirmation email and online when you view your order on the Order Status website.
We keep you informed
Shortly after you place your order by Credit or Debit card, you will receive an order confirmation email to confirm your order details, including estimated dispatch and delivery times for each item.
Once your order has been dispatched for delivery you will receive a dispatch notification email containing your carrier details, tracking information and your selected delivery time. If ordering as a gift, you may wish to provide your own email address and not the address of the recipient.
Please make sure that the email address on your order is correct and that the email has not been directed to a spam folder.
You can track your order via the Order Status Website, 24 hours a day, 7 days a week.
Dispatch and delivery estimates
Dispatch estimates give an indication of when the item will be dispatched from our warehouse for delivery. The items on your order will be dispatched as soon as they become available.
- For example, items that show 'Dispatched: Within 24 hrs' are estimated to be dispatched for delivery from our warehouse within 24 hours.
- Custom-configuring your Mac or personalising your order means it takes additional time to prepare and will increase the time it takes to be dispatched and delivered.
Delivery estimates give an indication of when the item will be delivered to your address after it is dispatched. You can find your delivery estimate on your Order Confirmation email and online when you view your order on the Order Status website.
All estimates are based on business days unless otherwise stated.
Changes to your order
Once your order has been prepared for dispatch or has been dispatched, we may be unable to change the delivery address. If you have any questions, please contact Apple Store Customer Service.
If you have not yet received your dispatch notification email you can amend your details online via our Order Status Website. If you are unable to modify your delivery details here, please contact Apple Store Customer Service.
Tracking your order
For carrier deliveries you can track the status of your order via online Order Status, 24 hours a day, 7 days a week.
For postal deliveries order status tracking is not available.
On the online Order Status website you can view the current status of your order, view the items ordered, see estimated dispatch and delivery times and track your delivery.
Depending on your payment method and the status of your order you can:
- Reauthorise your credit/debit card or update your credit/debit card details
- Change your email address
- Change your delivery or billing address
- Change iPod personalisation
- Cancel your order or an item from your order
- Reprint an invoice
- Initiate the return of an order or an item from your order.
Delivery to someone else
If your order is being delivered to someone else in Denmark, you may want Apple to let them know that it is on its way. During checkout, simply enter the recipient's email address in the "Email Address (optional)" field.
The email they receive will display product, delivery and tracking information, but will not include pricing and payment details.
Problems with your order
Missed deliveries
Carrier Delivery: If you are not at home when the carrier attempts to deliver your order, the carrier will leave a card. You can contact the carrier directly for a new delivery appointment during working hours at a suitable date and even amend your delivery address.
If your order has passed the scheduled delivery date in your notification email, please contact Apple Store Customer Service. We will investigate with the appropriate carrier and strive to deliver your order as soon as possible.
Postal Delivery: If you are not at home for a postal delivery or your order cannot be delivered, a card with collection details will be left for you. In most cases, you can collect your order from the Postal Delivery Office where it is being held and you may be able to arrange a redelivery.
Check our Order Status website for the latest status of your delivery. If your order is being delivered by the postal service and you have not received it 5 days after dispatch, please contact Apple Store Customer Service.
Damaged or defective orders
If you have received your order and find that it is damaged, please call Apple Store Customer Service.
In case of any damage to your delivery, Apple will be in direct contact with the carrier to resolve the issue as quickly as possible with as little inconvenience to you. We will make every effort to contact you and keep you informed of the progress of our investigation and where appropriate, deliver a replacement.
If you're having trouble with your new Apple product or believe it is defective, please call AppleCare immediately. If you are having trouble with non-Apple branded hardware, you should contact the manufacturer directly or contact the Apple Store Customer Service.
Please remember that products that are defective on arrival need to be reported to the Apple Store Customer Service within 14 calendar days of delivery, before your remorse period expires.
Missing Invoices
Within 3-5 days of your order being delivered, you should receive an official Apple invoice by e-mail. If you do not receive this invoice or if you require an additional copy for your records, you will be able to print your invoice on our Order Status website. If you have further questions about VAT, please click here.
Cancellations, returns and refunds
Cancellations
If your order has not yet been dispatched, you can cancel your order on our online Order Status website. If your order is preparing for shipment or already in transit, please wait for your order to be delivered before initiating the return on our Order Status website or by contacting Apple Store Customer Service. Please note that you may be liable for a return transportation charge.
Returns and Refunds
Returns can be arranged via our Order Status website. Please visit our Step-by-Step Guide to learn how to return an item online.
Returns are subject to Apple's Sales and Refunds Policy. If you change your mind, you can return your Standard or Configured-to-Order hardware to us within 14 calendar days of delivery. Software returns are also accepted within this period, but only if the software package is unopened.
To find out more about returns and refunds, please click here.
International Orders
You can shop for friends and family in 15 European countries – no matter where you live. Visit the local store of the country where you want your products delivered and place your order. For fast, easy ordering and expert advice, just call the Apple Online Store on 8024 0835. Learn more.