Dispatch & Delivery
Learn more about dispatch and delivery times, methods and costs.
- Delivery options
- Email notifications
- Text Notifications
- Delivery date information
- Changes to your order
- Tracking your order
Standard delivery is free on all orders over 300 kr.*
From the Basket page, you'll see your item description, price, dispatch and delivery information.
Your items will automatically dispatch as they become available. Your items will also deliver separately to ensure you receive them as soon as possible.
You can dispatch each item to a different address, and choose up to 15 different addresses per order.
If you would like your items to ship and deliver together, you can select the “dispatch as a single delivery” option on the Basket page.
NOTE: Orders containing an Apple Store Gift Card will automatically dispatch as each item on the order becomes available.
Depending on the weight and value of your order, Apple will select Postal or Carrier Delivery for the most suitable delivery method. You can find the delivery method for your order within your order acknowledgement email.
For carrier deliveries a signature may be required and you can track the status of your order via online Order Status.
For postal deliveries no signature is required and order status tracking is not available.
Please note that we do not ship to P.O. boxes or BFPO addresses.
*Standard delivery is also free on iPod shuffle and applicable shipping fees apply to Apple Print Products.
For orders under 300 kr, charges apply.
Scheduled delivery with express delivery services.
You can also find delivery costs at checkout, on the order acknowledgement email and online when you view your order on the Order Status website. You can choose a different Delivery Method for each item on your order:
- Express Delivery - DKK 75 + VAT
1 - 3 days after dispatch
- Pre-Noon Delivery - DKK 105 + VAT
1 - 3 days after dispatch, delivered before Noon.
- Pre-9:30am Delivery - DKK 150 + VAT
Delivers 1-3 days after shipping, guaranteed before 9:30am
Delivery times vary according to your selected delivery address and availability of your items. A signature may be required for delivery.
You can also find delivery costs at checkout, on the Order Confirmation email and online when you view your order on the Order Status website.
We keep you informed
Shortly after you place your order by Credit or Debit card, you will receive an order confirmation email to confirm your order details, including estimated dispatch and delivery times for each item.
Once your order has been dispatched for delivery you will receive a dispatch notification email containing your carrier details, tracking information and your selected delivery time. If ordering as a gift, you may wish to provide your own email address and not the address of the recipient.
Please make sure that the email address on your order is correct and that the email has not been directed to a spam folder.
You can track your order via the Order Status Website, 24 hours a day, 7 days a week.
In addition to email notifications, you can request text message updates in Checkout.
What to Expect
Once your order ships we'll send you a text message. The text message will include your order number and a link to the tracking information. We can even send you texts the day before delivery, day of delivery, or after your item has been “delivered”, depending upon your shipping method, country and carrier. Depending upon your order, you may receive between 1-4 text messages per shipment on your order. Texts are sent between 6:00 a.m. and 10:00 p.m. in your time zone.
How to change my text message preferences
You can edit your mobile phone number at any time by logging into your account and editing the Shipment Notification preferences for your order.
Delivery date information
Dispatch estimates give an indication of when the item will be dispatched from our warehouse for delivery. The items on your order will be dispatched as soon as they become available.
- For example, items that show 'Dispatched: Within 24 hrs' are estimated to be dispatched for delivery from our warehouse within 24 hours.
- Custom-configuring your Mac or personalising your order means it takes additional time to prepare and will increase the time it takes to be dispatched and delivered.
Delivery estimates give an indication of when the item will be delivered to your address after it is dispatched. You can find your delivery estimate on your Order Confirmation email and online clicking Account at the top of the page and selecting Track an Order.
All estimates are based on business days unless otherwise stated.
Changes to your order
Once your order has been prepared for dispatch or has been dispatched, we may be unable to change the delivery address. If you have any questions, please contact Apple Store Customer Service.
If you have yet to receive your dispatch notification email you can update your details online via our Order Status website. If you are unable to modify your delivery details here, please contact Apple Store Customer Service.
Tracking your order
For carrier deliveries you can track the status of your order via online Order Status, 24 hours a day, 7 days a week. To track your order, click Account at the top of the page and select Track an Order, or click here.
For postal deliveries order status tracking is not available.
On the online Order Status website you can view the current status of your order, view the items ordered, see estimated dispatch and delivery times and track your delivery.
Depending on your payment method and the status of your order you can:
- Reauthorise your credit/debit card or update your credit/debit card details
- Change your email address
- Change your delivery or billing address
- Change iPod personalisation
- Cancel your order or an item from your order
- Reprint an invoice
- Initiate the return of an order or an item from your order.
If your order is being delivered to a business address, please be advised that our carrier will deliver to a mailroom or delivery point and will request a signature from the mailroom supervisor, our carrier does not require a signature specific to the order details.
If you provide a home address which has a reception or concierge service our carrier will deliver to the concierge. The concierge can sign for the delivery as long as they have a fixed location in the reception or within the building.
If your order is being delivered to someone else in the UK you may want Apple to let them know that it is on its way. During checkout, simply enter the recipient's email address in the "Email Address (optional)" field within the ship-to section.
The email they receive will display product, delivery and tracking information, but will not include pricing and payment details. They will also receive delivery updates on their order.
Problems with your order
Carrier Delivery: If you are not at home when the carrier attempts to deliver your order, the carrier will leave a card. You can contact the carrier directly for a new delivery appointment during working hours at a suitable date and even amend your delivery address.
If your order has passed the scheduled delivery date in your dispatch notification email, please contact Apple Store Customer Service. We will investigate with the appropriate carrier and strive to deliver your order as soon as possible.
Postal Delivery: If you are not at home for a postal delivery or your order cannot be delivered, a card with collection details will be left for you. In most cases, you can collect your order from the Postal Delivery Office where it is being held and you may be able to arrange a redelivery.
You can track your order by clicking Account at the top of the page and selecting Track an Order. If your order is being delivered by the postal service and you have not received it 5 days after dispatch, please contact Apple Store Customer Service.
Damaged or defective orders
If you have received your order and find that it is damaged, please call Apple Store Customer Service.
In case of any damage to your delivery, Apple will be in direct contact with the carrier to resolve the issue as quickly as possible with as little inconvenience to you. We will make every effort to contact you and keep you informed of the progress of our investigation and where appropriate, deliver a replacement.
If you're having trouble with your new Apple product or believe it is defective, please call AppleCare immediately. If you are having trouble with non-Apple branded hardware, you should contact the manufacturer directly or contact the Apple Store Customer Service.
Within 3-5 days of your order being delivered, you should receive an official Apple invoice by e-mail. If you do not receive this invoice or if you require an additional copy for your records, you will be able to print your invoice on our Order Status website. If you have further questions about VAT, please click here.
Cancellations, returns and refunds
If your order has not yet been dispatched, you can cancel your order on our online Order Status website. If your order is preparing for shipment or already in transit, please wait for your order to be delivered before initiating the return on our Order Status website or by contacting Apple Store Customer Service. Please note that you may be liable for a return transportation charge.
Returns and Refunds
Returns are subject to Apple's Sales and Refunds Policy. If you change your mind, you can return your Standard or Configured-to-Order hardware to us within 14 calendar days of delivery. Software returns are also accepted within this period, but only if the software package is unopened. Gift cards are not eligible for return. This option is in addition to your consumer rights to return defective products. Click here for more details and check “What happens if I have received a defective item” in the Returns & Refunds section of online Help.
To find out more about returns and refunds, please click here.
You can shop for friends and family in 15 European countries — no matter where you live. Visit the local store of the country where you want your products delivered and place your order. For fast, easy ordering and expert advice, just call the Apple Online Store on 8024 0835. Learn more.