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Payment methods

The Apple Online Store accepts a variety payment methods.
Click on a payment method below to find out more.

Credit Card or Debit Card

Credit and debit cards are processed immediately and are Apple's preferred payment methods for fast delivery. Learn more about paying by credit or debit cards

When Apple charges your account

When you place an order, Apple will contact your credit or debit card's issuing bank to confirm it is a valid account. Apple requests an authorisation, which holds the funds for the full or partial purchase amount. As Apple prepares your items, authorised funds will be unavailable and may display as “pending" on your credit or debit card's online statement, your card will then be charged after the order has dispatched.

If you cancel your order before your items are billed, any authorisations placed on your credit card account can take up to 30 days to expire and any authorisations placed on your debit card account can take up to 10 days to expire. Contact your financial institution for their specific timeframes.

Wire Transfer

Before Apple can build your order, we must receive payment and clear the funds through your bank. Learn more about paying by wire transfer

VAT and Invoicing

Where do I enter my VAT registration number?

If you are buying for a business and have a registered account on the Apple Store for Business, you may enter your VAT registration number when you choose your payment method and when you verify your order during the check-out process. The VAT registration number will be printed on your invoice. If you do not have an account, click here to register or call 8060 1043.

What VAT rate will I be charged?

Your Apple Store purchases will be taxed using the applicable VAT tax rate for your country. No intra-community purchases can be made on the Apple Store.

Why do I pay 23% VAT on Electronic Software Download orders and other products which are classified as services?

The VAT rate for Apple customers who purchase Electronic Software Downloads or other Apple products which are classified as services under EU VAT law will be 23% Irish VAT. This is because the place of supply of these products under EU VAT law is Ireland as the country from where Apple Distribution International makes these supplies.

My invoice has not been shipped with my order?

Within 3-4 working days of your order being delivered, you should receive an official Apple invoice by e-mail.

If you do not receive this invoice, or if you require an additional copy for your records, you will be able to print your invoice on our Self Service website.

Why have I received two invoices?

Please be advised if your order consists of multiple line items and includes a one to one membership, the one to one membership will be invoiced separately.

Refund

How long does it take to process my refund?

Depending on your payment method, it can take up to 7 working days for the refund to appear in your account once it has been processed by Apple. For cash payments such as wire transfer, we will require your bank details (IBAN/SWIFT) to proceed with the refund to your account.

Credit cards are not charged until the order has shipped. For any order cancellations prior to shipping, the amount of authorisation held on you card will be removed within 3 days by your credit card company.

Debit cards are charged when the order is placed. For any order cancellations prior to shipping, you will automatically be refunded to your account within 5-7 business days. If your order has already shipped and you wish to return it to obtain a refund, please click here for further information.

Security

Is my personal information safe?

The security of Apple Store servers is closely monitored to prevent any unauthorised disclosure or use of credit card numbers and to protect the confidentiality of your personal information.

The Apple Store uses the SSL (Secure Socket Layer) industry standard, the highest level of security available today for web-secured applications. SSL relies on a pair of public and private key technologies provided by Verisign, Inc. and based on a 40-bit encryption algorithm developed by RSA Data Security, Inc.

How do I log out?

There is no need to log out of your account. As a security measure, you are required to log in for every purchase or change to your account and you will be automatically logged out after inactivity for 30 minutes.

Promotions, Rebates,
and Coupons

Visit the Product Promotions homepage for a list of limited-time offers. You can also view the Product Promotions FAQ to learn more about how to qualify, request an Apple rebate, and any Terms and Conditions for each promotion.

Promotional pricing is usually applied either at the time of your online purchase, or as a rebate after you receive your product.

Check Eligibility & Request a Rebate

To determine eligibility or to request an Apple rebate, visit the Product Promotions homepage and view the Product Promotions FAQ.

Check the status of a rebate

Once you have submitted the requested proof of purchase documents for your rebate, you can check your rebate status online. You’ll need some combination of the following pieces of information:

  1. Online Claim Reference
  2. Email address

Be sure the information entered is exactly as submitted with your rebate claim.

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