Reviews for Bose® SoundDock® Series II Digital Music System

Bose website clearly states that their iPod docking station Sounddock Series - II is compatible with iPod Touch 32 GB (see link iPod compatible models in the second FAQ). I bought this system with the same belief and when I got it home and tried inserting the iPod in the dock, I realized that the iPod just wouldn't dock !

On calling their service center I was assured that the system and iPod touch are very much compatible and that I should get the system to their service center. Probably I was doing something wrong. I took the system to the service center and there the technicians themselves tried to dock the iPod but even they were unable to. After this they very coolly said -'Sorry, it seems that these are not compatible'. !!

From what it seems that BOSE did not take the pain to test the new iPod 4th Generation iPod touch with its systems and have just mentioned it on their website so that people can buy their systems. And after that whether the system works or does not work for the customer is of no concern to them. This is the worst kind of customer service I have ever seen and this coming from Bose systems is very surprising and disappointing

116 of 122 people found this useful

Be warned. Despite what it says on the box, and here, it does not work with an iPhone 3G. It charges, but you cannot play via the remote control, change Playlists or anything.

It sets up the warning on the iPhone that it is not compatible.

Very disappointing - going back to the shop when they re-open after Christmas.

I wanted to give no starts, but I am not allowed to.

32 of 45 people found this useful

I would not buy another one. I am on my second one. The plug in the back of this player is somehow defective. If you move it around too much it falls out and cannot be plugged back in, rendering it useless!!! I have tried to fix it, but it eventually falls out again. If it was made to stay in permanently it might work better. I am disappointed and will not buy another.

73 of 97 people found this useful

I bought this recently and set it up today, the sound was fantastic but after around 30 minutes it stopped working and is completely dead.

Very disappointing for the price paid.

42 of 57 people found this useful

Sounds great.. but I've had the same problems with the IPhone that others have mentioned. I bought this yesterday and it played great for an hour. Then, it just made an electrical "popping" sound.. the iphone reset, and it started playing again at half volume. I pulled my phone out and tried it again.. 2 minutes later it did the same thing. As a test, I put my IPod Nano on the station and it has played for a couple hours without any problems. As a side note, a friend bought one of these a couple weeks ago and brought 2 back to the dealer as it's power just died. At first, he thought it was a problem with power at work, but we both have had the station plugged into a good surge protector the entire time. As a test, I'm going to put my IPhone in airplane mode and give it a try. If it still resets, it's unfortunately going back to the store.

40 of 46 people found this useful

I've gone through two SoundDock II's. I have a third generation nano and after about 30 minutues the bose gets glitchy and make a loud popping sound or beep and turns it's volume down. Bose insists it's not their fault - it's my nano. I have two nano's in my house and it happens on both. Apple insists its bose's problem. Typical - I predict in six months there will be an admission from one of the two companies and the creation of a series III. Returned the bose for good.

42 of 49 people found this useful

WARNING:
SUDDEN SURGE OF ELECTRICITY TURNS BOSE SOUNDDOCK, II ON—RENDERS iPHONE 3G TEMPORALLY USELESS:
I purchased a Bose SoundDock, II at Best Buy on 10/16/08. On two occasions, I docked my iPhone 3G (while in the non-music playing mode) on the SoundDock. After about 10 minutes, the iPhone and SoundDock suddenly turned on (into lock/slide-open position) as electrical surges pulsated through the speakers. The surges were so loud and strong that it caused the SoundDock to vibrate on the nightstand, until I removed the iPhone. The next day, while playing music (using my iPhone 3G), a sudden electrical burst/surge occurred, drowning out the music for a few seconds. This time, it caused my iPhone 3G to be nonfunctional for about 30 minutes (displaying only the Apple icon). I called Bose and reported the issue to them and a supervisor was summoned to the phone. I was issued a RMA # (Return Merchandise Authorization Number) and asked to return the unit to them. Bose is sending me a new unit, to replace my defective one. I guess the question is, “is it just my unit that is defective, or the overall design?” You be the judge.

111 of 147 people found this useful