• 1.0 out of 5 stars

    Stay away!

    • Written by from Patterson

    I purchased my unit from Apple Online in January 2014. Worked great for 4 weeks, until it started shutting down for no reason. Returned it to the Apple store in mid February, and they gave me a new one. Now, it is November, and the unit keeps dropping the internet connection. Wifi signal is great on both 5 and 2.4GHz channels, but NO connectivity. Airplay became useless. Pulled it out, and put back my old 4th gen AirPort Extreme. Yeah, signal strength is a bit less, but everything works so much better. Oh, and the Bonjour Share name problem with OS X Yosemite? ...it stopped!!! Everybody futzing around with their Macs, troubleshooting problems? More than likely it is their 6th gen AirPort Extreme or Time Capsule. I am going to try and return my unit. I do not have high expectations of any satisfaction, but hey... I have to try.

    7 of 10 people found this useful

  • 1.0 out of 5 stars

    Horrible Product - will not connect to internet

    • Written by from CRANBERRY TOWNSHIP

    This was a total disaster of a product. We have a house full of apple products, 2 mac book airs, 2 iphones, 2 ipads and an apple TV. figured this would be a great new router. This device will not connect to our less than 1 year old cable modem. We had reset the cable modem multiple times as well as left it unplugged for a good 15 minutes before plugging it back in. at one point i was able to get access to the internet through the device, but only on my macbook air. the iphones said they were connect to the network, but they had no internet access. Seriously Apple, this is unacceptable.

    10 of 27 people found this useful

  • 1.0 out of 5 stars

    AirPort Extreme Extremely dissapointing!!!!!!

    • Written by from Wandsworth

    Brought this to replace an ancient Cisco router , read the reviews and thought great will get a better signal upstairs. What a dissapointment where my old Cisco gave outstanding performance , airport does not even manage to give me a signal. Only place I get full signal is in the room it is located and in the room above, I now now have more dead spots then I ever encountered with the cheapest of routers . Yes airport is extreme , extremely dissapointing will be investigating returning for a full refund. Would give zero stars if I could .

    13 of 21 people found this useful

  • 1.0 out of 5 stars

    Couldn't deal with walls

    • Written by from Redondo Beach

    I was astounded, and not in a good way, by the performance of the Airport Extreme. With all the technology - dual-band, six antennas, beamforming (*especially* beamforming) etc., I was confident it would connect to iOS devices in my WiFi dead zones, but it did not. For three different install locations, the Extreme was outperformed by an ancient Westell DSL modem. In some dead zones, the Westell speed did degrade, but the Extreme failed to connect at all. For other zones in which the Westell worked just fine, the Extreme wouldn't connect. The Extreme didn't appear to be defective: short-range, it was fine, but through multiple walls, unsatisfactory. I returned it. I obtained adequate performance by moving the Westell to an inconvenient location.

    12 of 14 people found this useful

  • 1.0 out of 5 stars

    Not a good router

    • Written by from The Woodlands

    I don't know what the problem is with this router, but thankfully I waited before selling my previous generation Airport Extreme. This router is slooowwww. It can take up to 30 seconds to move from screen to screen, regardless of time of day or night - I'm in a small house and old router worked just fine. Buyer beware.

    8 of 23 people found this useful

  • 1.0 out of 5 stars

    Lousy, will try to return

    • Written by from Golden Valley

    Purchased this router less than 2 weeks ago. DSL modem has been placed in bridging and this is handling all of the routing. Wireless signal is good. Worked OK for a couple of days. Then increasingly this thing seems to be rebooting and locking up irregardless of what I do. Unuseable. I reinstalled my old cheapy Netgear N dual signal and configured it the same way. In 24 hours I have not had a single issue. I worked at isolating the issue by power cycles of various devices. I have iPhones, macbook pro, iPad, printer, apple TV, ROKU. They all drop out. I also completed a reset to factory defaults and the thing is rebooting regularly. This is strictly an airport issue and the product is no good.

    As I attempted to isolate the issue I was very disappointed in the Airport utility as the only means of pursuing trouble. The utility is extremely limited and is of almost no troubleshooting help. You can configure and check signal strength on devices. Beyond that the utility completely void. I do not recommend this product.

    24 of 36 people found this useful

  • 1.0 out of 5 stars

    Bad power supply on 3 different routers

    • Written by from Murphy

    The router is great except for one major issue. It can power off completely once every few days. I have bought/returned 2 of these already and now the 3rd one did the same and I will be returning for another brand. My power outlet does not seem to be the problem, tried multiple power strips and plugged directly into the wall...same result as the router keeps turning itself off. Plus, I have other devices using the same power strip/outlet and those work fine. It is a pain to continuously unplug and restart the router every time this happens. Apple does not know what the issue is, but obviously this is a major problem, so beware.

    22 of 30 people found this useful

  • 1.0 out of 5 stars

    Slow

    • Written by from antioch

    My macbook pro and atv always asking for connection with airport extreme compare to netgear. apple product now saaacks..

    16 of 54 people found this useful

  • 1.0 out of 5 stars

    Desappointing!

    • Written by from Saint-Fabien

    Very disappointing for the price! Still connection problems. Wrost connection to an USB hard drive. Can not reset. We used it professionally for a ticketing system, we must change!

    11 of 43 people found this useful

  • 1.0 out of 5 stars

    Guest Network is MAC-filtered like the primary network

    • Written by from LONDON

    If I set up a guest network it's because i want my guests to be able to connect easily. How stupid is it that the primary and guest networks share the same MAC address access list??? It means that in order to connect, guests have to be registered into my AirPort! Imagine the length of the list!
    A decent product all in all, but really such a ridiculous oversight on the part of Apple for the most expensive wireless router out there is not acceptable. You can get £15 wireless routers that manage to get this one right!

    20 of 45 people found this useful

  • 1.0 out of 5 stars

    Deception

    • Written by from Bayamon

    Very poor performance on video streaming, frequently showing network.error or network unavailable. My old router works a lot better. Also, it don't have mac filtering..

    14 of 63 people found this useful

  • 1.0 out of 5 stars

    Not a fan

    • Written by from Minnetonka

    I "upgraded" to this device only to find out that it lacks the ability to monitor usage. Competing products offer an ability to monitor traffic and thus usage of your WIFI/internet connections but this device does not.

    In addition, the updated Apple Airport configuration utility (which is used to configure the device) is extremely limited and the user interface is simply awful... one of the worst applications I've ever seen from out of Apple.

    So, if you're looking for the best WIFI router with the best features, my recommendation as the owner of one of these is to look elsewhere. (I wish I had).

    26 of 67 people found this useful

  • 1.0 out of 5 stars

    Wouldn't work.

    • Written by from Newport

    I tried for hours and could not make it work properly. If I got wired internet to the iMac I coudn't get wired internet to the Apple TV and vice versa. I only got wifi to my iPhone once and never to my MacBook Air or iPad. I returned it to B&H for a refund. Whilst travelling I went into an Apple store and had them open, set up, and test an AirPort Time Capsule which, so far, has worked faultlessly.

    11 of 50 people found this useful

  • 1.0 out of 5 stars

    HORRIBLE

    • Written by from Portland

    HORRIBLE FOR THE PRICE! Expensive router that is NOT worth the MONEY! Router is NOT reliable at all. Like many other routers your internet will decrease dramatically in speed for no reason other than it needs to be reset. Not huge but when you're paying $200 for a router, it would be nice to not have to reset it every other day. Thanks for nothing.

    20 of 74 people found this useful

  • 1.0 out of 5 stars

    Spend $199 for a $39 router

    • Written by from fremont

    What you won't be able to do with this router:
    1. Use a AT&T microcell. It just won't work.
    2. Use dyndns to match your domain name to your IP
    3. MAP ports to local IP addresses
    4. use guest WiFi in bridge mode because you bought another router and just using this airport-extreme-piece-of-sh for wifi only.

    22 of 74 people found this useful

  • 1.0 out of 5 stars

    unable to set up properly

    • Written by from Le Grand

    i'm having no luck with the Air Port Utility in the set up process. making changes to settings is not easy. My old Belkin was easier for me to understand. so until i can figure out how to extend my network on my airport extreme with my airport express both purchases are worthless.

    13 of 45 people found this useful

  • 1.0 out of 5 stars

    DOES NOT PRINT FROM IPAD

    • Written by from Castro Valley

    Don't waste your money. Does not print from iPad. But will print from PC with Bonjour program installed. So it is just another router. Also can't access portable hard drives. Apple advertising is very deceptive to say how this is such a great thing but not specify clearly that the features don't work on the iPad. I wasted $200. Save yours.

    21 of 76 people found this useful

  • 1.0 out of 5 stars

    speed OK but cannot connect external hard drive for wireless backup

    • Written by from Houston

    I purchased the AE to enhance coverage throughout the house and to backup my MacAir wirelessly. I have a modern Seagate external hard drive (HD) with USB 2.0 that I've been using directly on the Mac via Time Capsule. I even reformatted it again when it wasn't recognized by Time Capsule via the AE. I used the "Mac Os Extended (Journaled)" option and confirmed all data being backed up was consistent with this choice via Disk Utility. No luck regardless of resets of everything. Disappointing since the tiny manual for the AE indicates an external HD can be connected for this very purpose.

    Read up before you buy folks...too many with the same issue. I'd have purchased the Airport Time Capsule if the reviews were better...

    25 of 54 people found this useful

  • 1.0 out of 5 stars

    Will Not Accept Old Configuration

    • Written by from Snoqualmie

    I run a small hosting business from my home and have been using a very old but still functional Airport Extreme for many years. Recently, "old faithful" would no longer power on. I thought the fix would be simple-- purchase a new Airport Extreme, make all the physical connections, restore my saved configuration and restart all of my devices. Not so fast...

    Unfortunately, the new Airport Extreme finds my saved configuration invalid and will not allow it to be saved on the new router. It makes some very invalid assumptions about IP ranges that are being set and constantly complained about the router address being incompatible with the WAN address. After spending many hours trying to tweak my configuration to get this to work, I called Apple support. Although very friendly and helpful, we reached the conclusion that for my current configuration, the new Airport Extreme could not be used. The new version of the Airport Setup Utility is crippled. Old versions of the setup utility warn that your settings will likely not work since the hardware and software are not compatible. You can no longer manually configure this router using the latest setup utility. It should still have a "trust me, I know what I'm doing" configuration mode.

    I have since purchased a competing router and manually loaded THE configuration that the Airport Extreme said is invalid. Installed, configured and tested within 60 minutes. It works like a champ.

    I can't recommend the new Airport Extreme to anyone.

    48 of 69 people found this useful

  • 1.0 out of 5 stars

    Overpriced access point. Great access point poor router...

    • Written by from Binghamton

    How can you say this is a router when it doesn't support QoS? With VOIP being more common these days and it requiring QoS especially when gaming is on the same network, how can you have both without QoS? You can't! This is a huge mistake on Apple's part and I want to be a convert but can't for this reason. However what saved this product from being returned is this... If you buy a real router with QoS and put it between your modem and the AirPort Extreme and make the AirPort Extreme Bridge Only (Access point) you get great coverage. That is all this product is good for (i.e. as an access point) if you are using the latest technologies on your network, that is, gaming and VOIP which are most people. Hello Apple wake up! You got billions in the bank spend it on getting your products up-to-date.

    44 of 61 people found this useful