• 1.0 out of 5 stars

    Failed me when I needed it

    • Written by from Atlanta

    Do not trust this product. I needed to restore from backup and it took 36 hours. Then it lost the start-up disk. I had to reinstall OS X, and now all sorts of things are missing or are different from what they were supposed to be.

    This product is supposed to revert your system back to a point of time. It completely failed me when I needed it to work. I regret trusting it.

    4 of 4 people found this useful

  • 1.0 out of 5 stars

    Ready to give up on time capsule!

    • Written by from Dallas

    I am not really enjoying my time capsule! The 1st one that I purchased the Wi-Fi was faster than the cable modem that came with my service but as soon as I tried to back up one of my Mac it stop at 15% and said hard disk is damage and needs repair. I took that one back the next day to my local Apple store where they swapped it out when I told the associate what had happen she stated to back up my Mac’s for the first time via Ethernet. Once I set up the new time capsule it had a hard time staying connected with my internet and I got the say error again (hard disk needs repair) even with me trying the Ethernet back up.
    So back to the Apple store I go!!!!

    8 of 11 people found this useful

  • 1.0 out of 5 stars

    Do Not Recommend

    • Written by from Apo

    Well, I'll keep this short and professional. I have owned my Time Capsule for one year and eight months. Last month it started haveing a error code saying it was overheating, I took it into Apple they looked at it told me the fan was out and can't be fixed. Of course it is past the one year; I do not feel this product is a wise investment. I would also say I am a huge Apple fan but haveing some bad luck with their products lately losing faith in Apple.

    26 of 31 people found this useful

  • 1.0 out of 5 stars

    USELESS DO NOT BUY

    • Written by from beaconsfield

    2nd capsule and same intermittent problem powering down no back up no internet.

    7 of 13 people found this useful

  • 1.0 out of 5 stars

    Don't buy it!

    • Written by from Recife

    I bought mine 9 months ago and now it has so much problem that I don't know what to do anymore. The wi-fi works fine, but the back up just give headache.

    27 of 40 people found this useful

  • 1.0 out of 5 stars

    Wifi is great, time capsule is flaky

    • Written by from Toronto

    I bought the time capsule for the convenience of wireless backups, but instead ended up with a very cumbersome device.

    Backups frequently stall and end up incomplete, going unnoticed for days. The only solution I've found is to reboot my Macbook Air, which isn't really a solution at all, and is only effective for a day or two.

    Save your money and get an Airport express and stick to a USB backup. A very poor experience.

    22 of 26 people found this useful

  • 1.0 out of 5 stars

    Its ok but beware of surprises

    • Written by from Kitchener

    I have had my time capsule for almost 8 months now. Normally when the time capsule doesn't connect properly I can just turn it off and turn it back on and everything works fine, but tonight it forced me to delete my old backup and start from scratch. There were no other options, I couldn't even put my old backups in another location on the time capsule and start a new backup. I have lost total faith in this product not to mention access to 8 months of backups which was the primary reason I bought this. Really disappointed.

    31 of 32 people found this useful

  • 1.0 out of 5 stars

    Poor performance

    • Written by from Lelystad

    Wifi signal is horrible, I have 2 of them to have signal in my home.
    Performance is horrible, I tried to use it for iTunes, but due to performance issues iTunes will not download to that location.
    Backup doesn't work on the Timecapsule due to performance issues.
    I used the time capsule as router.... Well it brings back old times, just like a dial up connection..
    Apple TV streaming.... nah, forget it.
    Apple support??? HA, I would be better of asking my wife.

    This all on a stable internet connection of 200Mbits. Got my old router back and my old NAS, all problems are over.

    18 of 34 people found this useful

  • 1.0 out of 5 stars

    Worst external disk I ever had

    • Written by from NEW YORK

    I DO NOT RECOMMEND
    Constant connection problems with my Macbook air in any kind of OS for several months, no solution. Go buy something else, doesn't worth it.

    14 of 24 people found this useful

  • 1.0 out of 5 stars

    Time Capsule disappointing

    • Written by from Waban

    I purchased a new Airport Time Capsule, and it was relatively easy to set up. It completed a first backup on one computer. So far so good. The next day, I tried to set up a second computer for backup, but the backup disk could not be accessed. Got the message "internal drive needs repair". Having the backup disk crash after just one day of use is unsettling. I now have very little faith in this product as a backup option.

    25 of 34 people found this useful

  • 1.0 out of 5 stars

    Died after a year, just after warranty expired

    • Written by from San Francisco

    I should have learnt my lesson with my first time capsule in grad school which was finicky and crashed once every 4-5 months. It lasted me through 4 years before dying, so when I got a new job, I conveniently forgot how terrible the device was in light of automatic backups.

    However I'm really annoyed that just shy of 12 months, the device crashed and no matter how much I reset it, it won't even show up on my computer. $300 wasted!

    42 of 57 people found this useful

  • 1.0 out of 5 stars

    Apple Guy, but Forced to Return it

    • Written by from Henrico

    I love Apple products but I was forced to return it. I honestly rather have the Time Capsule than what I was forced to get because in theory it should work better like most of my experience with Apple. I started with the Time Capsule. It was great initially then the internet crawls after about a day of use. I reset it and within minutes it crawls again. Netflix streaming is impossible. Time Machine backups are painfully slow but my main problem was unreliability. I have 105mps internet with comcast. I could do a speed test and pull in 120mps but yet if I try to load apple.com it lags for literally minutes. I use to work in the Apple store in college and I know my way around osx so I went to the wifi diagnostics tool. The Time Capsule was set to automatic with the same SSID for the 2.4 and 5ghz band but the firmware chose a crowded channel, channel 6 on the 2.4ghz band. I chose channel 3 even though my MacBook Pro was still connecting to 5ghz to see if that would help. It did but only temporarily. At 1st I thought it was my ISP but then I tried my old Netgear router and walla my Apple TV could stream Netflix again. I must have got a lemon I thought so I returned it and got the AirPort Extreme instead. The Time Machine backups were just too slow for me to justify staying with it when I could just connect an external drive to the extreme. So brand new Extreme, guess what happens? Same exact experience! I get on the Apple forums and numerous people are complaining of the same issues. I go to the Apple Genius Bar and they've seen this before but suggest I try another one. After 2 I give up! I ended up getting the Netgear Nighthawk router. It isn't as elegant as Apple's but it's fast and reliable. Also it has USB 3 unlike the USB 2 on Apple's so I actually have faster Time Machine backups. It's been a month and internet hasn't dropped speed once so I know it's not the ISP. Apple please let me know when this is fixed. One of your most loyal fans!

    132 of 138 people found this useful

  • 1.0 out of 5 stars

    Slower than slow

    • Written by from Rockwall

    This thing crawls at a snails pace - internet is filled with slow comments

    33 of 67 people found this useful

  • 1.0 out of 5 stars

    Great idea poorly executed

    • Written by from Beverly

    I had a Time Capsule for a year and a half before it died. That's not lot long after the warranty expired. It simply stopped powering on. Well, at least the hard drive itself is probably fine, so data recovery should be easy, right? Alas, retrieving the physical hard drive is not trivial (although there are sites that provide a walk-through for how to do it.)

    This was not my first trouble with the Time Capsule. Once it simply refused further backups, and had to be reformatted before it could be used for backups again.

    The idea of automatic backups without user action is great, so I think the *idea* of Time Capsule is terrific. But my experience is that it's unreliable, and there's not much point in an unreliable backup.

    54 of 69 people found this useful

  • 1.0 out of 5 stars

    Time capsule = JUNK

    • Written by from Sacramento

    I have been a mac/apple fan boy since the late 90's and have had nothing but good things to say; repeated referrals; and constant upgrades. My time capsule is the biggest waste of money ever spent on technology; and to make it even worse no support from apple. Investing several hundred dollars on something that quits far before my cheap external hard drive is an embarrassment.

    54 of 86 people found this useful

  • 1.0 out of 5 stars

    Internet & Squeezebox problems

    • Written by from Emery

    Great idea to have router and backup on one place, but it unexpectedly drops internet connection. The Express side works fine until I set up a network to use Time Capsule then it will not connect with my Logitech players. Customer service could not solve problem.

    40 of 48 people found this useful

  • 1.0 out of 5 stars

    Didn't work

    • Written by from Clearwater

    I received the 2TB Airport Time capsule for a Christmas gift. Setup was very easy, but it would not read an external hard drive. I tried three different hard drives, the unit would not detect them. When I left the range of the wifi with my iPhone or iPad, I could not reconnect without restarting the Airport. I was very disappointed with the unit. I had it for four days and had to restart it over ten times.

    44 of 64 people found this useful

  • 1.0 out of 5 stars

    Garbage

    • Written by from Saskatoon

    This product lasted just over a year. It does not work anymore and warranty is up.

    66 of 99 people found this useful

  • 1.0 out of 5 stars

    Router ok-Backup doesn't work

    • Written by from Ventura

    Since purchase in July, I have been unable to back up the "time machine" aspect as it will shut down my computer and restart with a significant error message. Have sent these to Apple without a response/fix. Have posted on tech boards without response/fix. Thought that I was making my life easier, but id doesn't work as a back up. Router works fine, so it is a very expensive router. This is from an Apple only person-extremely disappointed with this and Apple's support.

    59 of 80 people found this useful

  • 1.0 out of 5 stars

    I'd like to like it but..

    • Written by from Minneapolis

    Instead of what I guess I've grown accustom to with Apple products just 'working' upon plug in, this unit was not the case. As someone that's installed many routers, setup dozens of networks, and am pretty well versed with computers, I expected setting up this device to be a breeze. My old Linksys router is shot, so I splurged $300 on this unit to contribute to my growing Apple monopoly. So far, its been somewhat of a disaster. After hours of phone calls to Apple and my ISP, I still do not have it setup. I ended up plugging my old router back in and just settled for its lagging speeds. Occasionally I will plug in the ethernet line to time capsule, only to get a blinking orange light that states I do not have an ISP address. If every other router (I tried a generic B router as well) can detect this, why can't Time Capsule? I do no know. Apple has told me I need to contact my ISP, as the issue is on their end, but its not, if I am able to plug my computer in via ethernet or use other routers. I'll give it a few days, if not, I guess I'll be returning this unit. I really had high expectations :-(

    79 of 104 people found this useful