Customer Reviews and Ratings

3.0 out of 5 stars

Based on 252 reviews

  • 2.0 out of 5 stars

    I don't get it?

    • Written by from Tarawa Terrace

    126 of 152 people found this useful

    How does your backup drive die before the computer its supposed to back up? Worked great for about 2 years until it stopped working completely, I tried to do a full restore now it doesn't even show up on the computer. Way too expensive to only last this short of time. Not making that mistake again!

  • 2.0 out of 5 stars

    Fool Me Twice

    • Written by from New York

    135 of 151 people found this useful

    Second time capsule to break down after ~18 months, limited warranty only extends for 1 year. Very frustrating experience. Not doing it again and wouldn't recommend it over cheaper, more reliable alternatives.

  • 5.0 out of 5 stars

    AWESOME

    • Written by from Troy

    43 of 61 people found this useful

    The title says it all

  • 5.0 out of 5 stars

    Great Wireless Router and Backup

    • Written by from Fergus

    54 of 55 people found this useful

    It just works!

    I was quite impressed on how easy it was to setup and it's working great as my wireless router with more than 5 devices connected to it.

    I've got two Mac Book Pro's on Time Machine and it backing up seamlessly. I had to recently use time machine as I had inadvertantly changed some images and it was simple to bring back those images to their previous state. Highly recommended!

    And bonus I have an external hard drive now connected to it and I can access it through wifi. No longer do I need to hook it up to my computer anymore. Very Nice!

    Was this useful? Great Wireless Router and Backup

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  • 5.0 out of 5 stars

    Best Way To Wirelessly Share LOTS OF FILES

    • Written by from Findlay

    49 of 50 people found this useful

    I first purchased a WD Live thinking that this was a great way to wirelessly share iPhoto and iTunes. However, it was to slow and took way too long to transfer files from my computer to the HD. I then purchased a 2TB WD Passport and a router with a usb hub on the back. This worked but was still sluggish. Finally, I purchased a Time Capsule and was able to transfer 400 + GB of data in less than 4 hours. This might have been even faster but I was transferring the data from a 2.0 usb, so this could have slowed it down a bit. So, not I have a 2 TB Time Capsule that I share all my photos, music, and movies across all my computers on my network. I also have a 2 TB WD plugged in to it for backup on Time Machine.

    Was this useful? Best Way To Wirelessly Share LOTS OF FILES

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  • 1.0 out of 5 stars

    Stopped working right after warranty was up

    • Written by from Westbrook

    178 of 195 people found this useful

    So right after the warranty is up, the drive quits, won't backup the computer, can't access files anymore, etc. I thought I was the only one, but after reading the reviews below, I think this is one of Apple's mistakes....Now I have a $300 wireless adapter and no workable drive. Don't buy it.

    Was this useful? Stopped working right after warranty was up

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  • 5.0 out of 5 stars

    Best investment in computer equipment...

    • Written by from SHEBOYGAN FALLS

    144 of 154 people found this useful

    Money well spent...I have had my Time Capsule 500GB since early introduction and I LOVE it. It has worked flawlessly and effortlessly in the background since purchased. I recently purchased a new MacBook Pro Retina and after 2 weeks with the new computer it had some kind of an issue and it dumped all the files I had worked on for the last 2 weeks, including fonts I had installed, emails and some other stored data. I was so simple to retrieve the information I needed from my Time Capsule. I plan to purchase a new, 2TB Time Capsule this week and give my old one to my son. Thanks Apple!

    Was this useful? Best investment in computer equipment...

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  • 5.0 out of 5 stars

    The best investment I made since buying a computer!

    • Written by from Charlotte Hall

    136 of 142 people found this useful

    I've owned Apple computers since the old Mac Classic days and have gone through many operating systems. Suffice it to say that I've also experienced a number of crashes requiring reformatting my hard drive and reinstalling everything either from a backup or one-by-one. It's always been a horrible experience. A little more than a month ago I upgraded my iMac to Mountain Lion. Short story there is that the install caused a catastrophic loss of data and, again, I was forced to wipe the drive and begin again. I always found excuses not to use Time Machine and not to purchase a Time Capsule, but after my last upgrade disaster, I decided to take the plunge. A week ago Apple issued a product recall on my iMac because the boot drive suffered a manufacturing defect and was likely to fail, so I was faced with another experience of starting from scratch. Today I picked up my iMac and when I booted it at home I used the Mountain Lion recovery partition to access Time Machine, restoring everything to my computer from my Time Capsule. Four hours later, voila! It was as if nothing had happened. I didn't have to reinstall anything, and everything worked perfectly. It was as if nothing ever happened! It was the easiest and best experience I've had with a critical computer problem. I highly recommend the Time Capsule. Buy it. Use it. Don't be without it. I'm using it to back up my Macbook Pro and my iMac. Now I definitely have peace of mind.

    Was this useful? The best investment I made since buying a computer!

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  • 5.0 out of 5 stars

    my second time capsule and would buy 3rd

    • Written by from LOCKPORT

    71 of 76 people found this useful

    bought first one in 2007 still working perfectly and just ordered 2 tb version as this current one is on duty 5 years now and no problems yet, but not looking for any i also have 2 airport express added to this and i seen issues with one of those a couple times it dropped out and re-finds itself in network no clue why set up is a breeze like advertised all summed up in 2 words (it works)

    Was this useful? my second time capsule and would buy 3rd

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  • 1.0 out of 5 stars

    8-o never expected such a difficulties to set it up!

    • Written by from Chicago

    65 of 145 people found this useful

    Ok It's been 2 weeks since I bought it and still not able to set it up properly!!!
    Having difficulties to setup up my new TC 2TB so called both:
    My Internet providor says - "Apple needs to help you set this up"
    Apple says - "Your internet provider needs to help you"

    I called APPLE and asked for my WAN MAC they said its on BOX. OMG on box is serial number. SERIOUSLY? I am ready to throw it out of my window!!!!

    Was this useful? 8-o never expected such a difficulties to set it up!

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  • 1.0 out of 5 stars

    Waste of Money

    • Written by from Dorchester

    93 of 106 people found this useful

    Used in conjunction with my iMac, iPad. This is the second one I have gone through. The fist one never worked properly had made several calls to support and two repairs until it was replaced. Now the new one as lasted just over 18 months and now the disk is failing taking all the back up with it. More trouble than its worth. Save your money and buy an external back up so you can do it your self, and get the cheeper Air port as thats what the Time Capsule turns into. Now all I get to do is pay to have it fixed, yet again, buy a new one (that won't happen) buy something different (already looking onto it) write a review and make a complaint (that I'm sure will go no where, or anyone will care)

  • 1.0 out of 5 stars

    Will Work Great Right Up Until.....

    • Written by from Denver

    85 of 95 people found this useful

    The time capsule is an elegantly designed easy to use device that is poorly engineered. In an attempt to shove 10 lbs of stuff in a 5lb box the device is destined to one day overheat and fail completely. Mine lasted a little over 2 years before having its terminal event. As with most things Apple, you can take it to the local retail store where the Genius will tell you it can't be fixed and offer you a full price replacement. The second time around I opted for an Airport Extreme (less stuff, same case) and am trying the backups on a Western Digital hard drive plugged into the airport via USB. We'll see how that goes! Perhaps someday they will actually design this device properly. Of course, it is pleasant to look at... :(

    Was this useful? Will Work Great Right Up Until.....

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  • 1.0 out of 5 stars

    Worked well until it completely failed

    • Written by from Fort Wayne

    75 of 80 people found this useful

    This worked well fro three years until it completely failed, leaving me with a worthless brick filled with my now unreachable back-ups. Repair tech identified it as common overheating problem that fried the power supply. Unit was on shelf all by itself w/ 3+ feet clearance all around.

    Was this useful? Worked well until it completely failed

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  • 2.0 out of 5 stars

    Don't combine two devices into one

    • Written by from Augusta

    76 of 85 people found this useful

    This is a follow-up of a previous review by me. Still not able to sync with MacBook Pro after initially working for a number of months.

    The major flaw is this:
    It is not a good idea to combine two devices into one. In this case, the router works, but for some arcane reason, the hard drive does not sync. So, I am stuck with this very hot device, and I expect the heat will cause the router to fail sooner than it would have otherwise. If the router had failed, then I would have had to ship the entire device for repair and lose the use of the router, or buy a separate router.

    Better to keep things simple (Apple, remember?):
    Keep the two devices separate. Then, if one device fails, it doesn't involve the 2nd device.

    Was this useful? Don't combine two devices into one

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  • 1.0 out of 5 stars

    Very Unsatisfactory

    • Written by from Dun Laoire

    79 of 101 people found this useful

    Product didn't protect me as advertised. Caused massive slowdown in my Macbook pro, forcing me eventually to reinstall entire system. When I wished to recover my files following reinstall, it usually tells me I'm not authorised to reach them. I also wish to use it as a server for iTunes but everytime I log in to iTunes, it has forgotten that the time capsule is the default disk. All in all a waste of money.

  • 2.0 out of 5 stars

    Hot, Hot, Hot!

    • Written by from Laramie

    95 of 104 people found this useful

    My Time Capsule runs very hot all the time! I purchased it in Sep of 2012. I have it in a very well ventilated area and there is not a lot of dust but it still is hot all the time. I use it to back up four different Mac computers and access movies from my Apple TV so it is used all the time and the fan has come on several times. From what different community forums have said about the TC's thermal management system the fan only comes on when the temperature is close to the "melt-down" point! And from what it looks like with the fan and vent design all that fan does is swirl the heat around. I'm worried the power supply is going to fail soon and my backups will be lost!

  • 5.0 out of 5 stars

    Apple does it again

    • Written by from Huntington Beach

    52 of 58 people found this useful

    Plug and done!

    The time capsule is amazingly simple to setup. It seriously is plug and play. All I did was plug it in, give it a name, set it to bridge mode to avoid wireless network issues and now I am up and saving files wirelessly. It is so fast and so simple.

    Now, is it possible another hard drive like a seagate could have done it, possibly. My past experience with western digital or seagate hard disks and their software has been iffy at best. The disks do work, but the software never seems to work as simply.

    About me:

    I used to be a microsoft developer, certified web-dev, now have shifted away to the apple world. Why apple you may ask? Sure microsoft provides all the bells and whistles, non-proprietary soft are that works with any hardware, but do we really need that? All I want is a computer that works and one less headache.

    There is a reason why apple's hardware costs a bit more ... IT WORKS and WORKS WELL. After working all-day, the last thing I want to do is have to put on an IT hat at home. The time-capsule is a bit of fresh air.

    Thanks apple!

  • 1.0 out of 5 stars

    Slooooooooowwwww

    • Written by from Delafield

    74 of 222 people found this useful

    worst investment, is very slow it took me 34 days with a very fast internet (20 megas) to synk 344 gb!!! dont buy this product mac is getting worst every day.
    Before i had all mac now i will think again probably Samsung will be much better.

  • 5.0 out of 5 stars

    Time capsule still delivering

    • Written by from East Lansing

    93 of 93 people found this useful

    I have held off placing a review until I had about 5 years experience with the Time Capsule - Have recently upgraded from a 500 GB model to the 2 TB model. I dropped my mac some while back and killed the hard drive - no problem recovering all my files and programs (except for a Microsoft partition). I installed the new drive, fed in my Mac OS DVDs and was prompted by the system to restore the drive when it saw a Time Capsule wireless device. It was all too easy after that - it was like the accident never happened. I have passed that Time Capsule device to my daughter and upgraded to the larger drive and we back up three computers on it. No problems at all. Great for wireless printing too. I was worried about reliability, but the two devices I have owned have worked flawlessly. Love it.

    Was this useful? Time capsule still delivering

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  • 1.0 out of 5 stars

    Don't count on it to save you...

    • Written by from San Diego

    70 of 84 people found this useful

    These are a great concept but poorly executed. My first one failed in year 2, and the second one has become unusable in year 1. The early ones had inadequate cooling, and frequently failed at 18 mos. (out-of-warranty) The replacement one, which I had to purchase (out-of-warranty) has made it's own internal hard drive unavailable on the network, with less than 10 days left on the warranty. My suggestion is to purchase an Airport Extreme, and go find a quality network storage device to attach. Good luck :)

    Was this useful? Don't count on it to save you...

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