• 2.0 out of 5 stars

    Some good, but mostly bad, poor value for the money

    • Written by from Stratford

    First, the positives:

    The display is gorgeous. The colors are sharp and crisp and the contrast is nice. So long as you position the display in an area where you won't get glare or reflections, you'll love the way it looks.

    Now the bad:

    I dock my Macbook Air with this display and it routinely gives me trouble waking from "sleep" mode. I've tried absolutely everything to troubleshoot this issue and nothing seems to work. The display is simply not reliable when it comes to waking when it's supposed to. Sometimes I just get a blank grey screen. Sometimes I get my background image, but without my dock or icons, sometimes nothing happens at all. At least once every two or three days, I have to restart my Mac to get the display to recognize it. At least once every other day I have to unplug the thunderbolt cable from my Mac and then plug it back in to get it to wake up. My trackpad doesn't always wake the display when it's supposed to either. It's maddening.

    For a $900 screen, things like this should be addressed and fixed by Apple, either through firmware updates or software updates for the Macbook Air itself. I really don't know what the solution is, but frankly, I'm not happy. This is one of the only Apple products I've ever owned that gives me this sort of trouble, and it just so happens to be one of the more expensive ones as well.

    My advice, stay away until they figure these buggy problems out. This product is simply not worth the money given the amount of trouble it causes me.

    20 of 25 people found this useful

  • 2.0 out of 5 stars

    No matte option. Glare unbareable.

    • Written by from Denver

    The matte screen protectors don't help. They make the monitor look blurry because there is a thick layer of glass in front of the screen. Matte films need to be part of the design.

    11 of 15 people found this useful

  • 2.0 out of 5 stars

    GLOSS is horrible

    • Written by from Toronto

    Cool monitor....but if you actually have to work on it it is brutal on your eyes. The gloss is terrible if you work in a room with any light whatsoever. It's like staring in a mirror.

    I don't understand why they didn't make this a matte finish.

    11 of 14 people found this useful

  • 2.0 out of 5 stars

    Loved it until it died after just 1 year.

    • Written by from Mill Valley

    Monitor is solid, color is great. But I cannot recommend anyone spend this much money--significantly more than monitors of similar size and features from competitor brands-- when it has not lasted 13 months and now needs a new logic board (which incidentally costs almost as much as a new competitor monitor would).

    If you are considering this item, please read the customer forums carefully and don't just rely on these reviews. Seems like this is a common problem people have with with this monitor.

    19 of 19 people found this useful

  • 2.0 out of 5 stars

    Horrible Monitors

    • Written by from Las Vegas

    I have two of these monitors. Purchased them along with a new MBP 15" Retina that was fully loaded. I do not understand what Apple was thinking or doing when they put these monitors on the market. And, I purchased them out of loyalty to Apple. Big mistake!

    Find another monitor, you will not regret it. Pay $1000 a piece for these and you will kick yourself for a very ling time to come. It takes a long while to get past a $2000 expense for dual monitors, when so many others are out there for less money. The CONS of these monitors are well documented from reliability to inability to customize and control the monitors to a ridiculous amount of reflection. I should have followed my intuition when I looked them over in the store and made the purchase anyway because it was, well, Apple. I was stupid, and I am taking the time to write this in hopes I can save someone the same plight.

    Look elsewhere for monitors. Apple has made excellence in this particular area a bygone emphasis. It is so very disappointing.

    18 of 26 people found this useful

  • 2.0 out of 5 stars

    Beautiful, unreliable display. Wish I hadn't bought it.

    • Written by from Santa Cruz

    The visual quality of this display is amazing. It gives me an incredible amount of joy to use it... when it works. The frustration of dealing with it makes me wish I had just spent the money on a non-Apple HDMI or DVI display.

    My first display burnt out after a year (right before the built in warranty expired). Apple replaced the tube with a new one... that had a dead pixel in it, and trapped dust—right in the middle of the screen. The Apple store graciously replaced it with a brand new packaged display, but the new display still has the same unreliable connectivity issues with my MacBook in terms of the display dropping USB connectivity and overall connectivity to the laptop (e.g., not waking from sleep).

    15 of 16 people found this useful

  • 2.0 out of 5 stars

    Thunderbolt uneven in performance

    • Written by from Wynnewood

    I was excited to get my Thunderbolt display and have it work seamlessly with my MacBook Pro, which it did for the first few months. Now it is temperamental and sometimes goes on, sometimes not. Sometimes the USB ports work, sometimes not. I called AppleCare and they suggested that I just bring it back to the store and perhaps get a new one. I did notice that the Thunderbolt cable gets warm when the screen goes out. And I have to plug it in several times before the display goes on. Oddly, the Thunderbolt display does NOT work with Apple TV -something they couldn't explain to me at my local Apple store. When it works, I am happy with it for the most part. Perhaps I just got a lemon and need to return it.

    12 of 15 people found this useful

  • 2.0 out of 5 stars

    Unfortunately unreliable

    • Written by from Portland

    I have purchased two of these displays and to date have had to return both of them for repair. Since then they have been plagued with connection issues in the form of non-responsiveness to the point of having to hard reset the display to achieve connectivity. I had hoped that these displays would make for a great dual display setup, which when they work is great. The unreliability however is truly unforgivable considering that it is only apple hardware that these displays run with.

    10 of 10 people found this useful

  • 2.0 out of 5 stars

    Not what I thought it was going to be

    • Written by from Cortez

    I bought this large, expensive display because I do a lot of computer work, my eyes are not as good as they used to be and I'm constantly on the internet doing research. I'm terribly disappointed with this display. Everything gets automatically compressed on this display - web pages, Numbers, Pages, Text Edit - everything! The compression on some programs and websites is so bad I can't even display them on the Thunderbolt because they're impossible to see.

    I've tried going into Settings to change the display settings and you can't. You only get the settings that Apple gives you. Terrible, terrible set up for $1,000.

    And, oh yes. Don't call Apple and talk with a sales associate before you buy. They'll tell you that this screen is just what you need for displaying large print. Not true.

    So, if you need a good display for reading, just stick with the Macbook with Retina Display. Nothing else is needed.

    11 of 20 people found this useful

  • 2.0 out of 5 stars

    Seriously needs an update

    • Written by from Dana Point

    Very nice and handy monitor but for the price it should be more up to date. It should be thinner and have USB 3 and Thunderbolt 2.

    23 of 26 people found this useful

  • 2.0 out of 5 stars

    Almost good

    • Written by from FENTON

    I've owned one of these for almost 18 months.
    Hate the glossy screen. Really hard to see true blacks and grays with it. I have to move everything over to an older 23" LCD to really see them.
    Monitor color isn't quite true, a bit Red for starters.
    Thunderbolt hub died after only 18 months, and best I can tell from other web sources, this is not uncommon. It is the weakest link by far in the Apple workflow.
    Not much thunderbolt support or choices. When monitor dies you don't have many options. I can't find a thunderbolt hub with 3 thunderbolt ports (1 for computer, 1 for monitor without a TB daisy chain port, and 1 for storage) which is what I need now to keep up and running.
    No USB 3 support in the hub.
    This monitor was a nice first stab at it, but I can't recommend this honestly to a friend. Look elsewhere, or wait and hope the Apple designers will implement a more satisfactory solution. This monitor and thunderbolt support has been lacking too much for too long.

    23 of 25 people found this useful

  • 2.0 out of 5 stars

    Thunderbolt Display 2013 edition doesnt come up to par with 2013 Retina Mac

    • Written by from Auckland

    Apple did such a great job on the antiglare of the Macbook Pro 13" that the new 27" Apple Thunderbolt Display glare is really hard to work with. I work in video production and visual fx and am quite frustrated at the glare, im in a really dark room. Definitely wait until the new one comes out or source an anitglare monitor.

    13 of 13 people found this useful

  • 2.0 out of 5 stars

    Great display marred by horrible thunderbolt connection

    • Written by from Oakland

    The rumors are true. Thunderbolt is not ready for professional use.

    We have 4 of them and once they're on and fully connected, they're fine. But disconnect from them or sleep and it's a great mystery what will work when you come back.

    When I bring my laptop into work, I set aside 10-30 minutes for start-up shuffle - figuring out which arrangement will allow me to use two monitors and a USB3 hub w/ my MBP. My displays always forget their arrangement. USB is prone to fail or not recognize the keyboard and/or mouse. Often one display works but not the other, thereby requiring 3 or 4 restarts to finally kick both in. Once we even had a display that simply refused to start for a full day - but then worked fine the next.

    Apple's current hardware is really advanced, but prone to amateurish quality control.

    23 of 24 people found this useful

  • 2.0 out of 5 stars

    USB 3.0?

    • Written by from Manhattan Beach

    For this much money I don't see why it still uses USB 2.0 from 2001.

    61 of 72 people found this useful

  • 2.0 out of 5 stars

    Great screen that will drive you crazy

    • Written by from Palo Alto

    It's a beautiful screen to look at. High resolution, high contrast, good built-in audio and ports (no USB3 though), thunderbolt connection to macs so it just works, no headaches here.

    You will get headaches from the mirror finish. It's effectively unusable in anything but a dark room. It's possible to force brightness way up to drown out the reflections, but this is akin to staring directly into a bright light - seriously not good for you.

    It's a gorgeous looking device, but it's going back to Apple store tomorrow. Not willing to gamble with my eyesight.

    37 of 54 people found this useful

  • 2.0 out of 5 stars

    Only works when the moon is full

    • Written by from Los Alamos

    I struggled with the sound problem - hopefully someday there will be a complete fix, seems to work better since I updated to Mountain Lion.

    The most irritating thing is some days I can dock my laptop and it will switch just fine. Other days it seems like there is nothing I can do to get the keyboard and mouse attached to the display USB ports (not even wired ones) to work.

    There's nothing worse than sitting down to do a bit of work on this big beautiful display and spend all my time fiddling with docking my MacBook Air. It would really help if Apple would provide some trouble shooting tips on this problem. I try powering off, putting the MacBook Air to sleep; disconnecting and reconnecting the mouse, keyboard, MacBook Air and power in various sequences. Sometimes some combination works. Other times, like now, I sit here in front of the big black display typing on my MacBook. It's really sad.

    34 of 37 people found this useful

  • 2.0 out of 5 stars

    Great display but cannot recommend

    • Written by from Delaware

    One item before I say why I don't recommend this display -

    1) Visually, this is a great display and was a perfect companion to my MacBook Pro.

    The problem is the noise! I purchased the display in 2011. Fifteen to sixteen months later it begins to make a noise that literally drives me up the wall. Best description as print is "Tszzzzzzzz". Research shows it's caused by the LED driver / power supply. Noise increases as brightness is increased. Even at an unusable low brightness, I still cannot stand the constant background noise coming from the display. Seems to be emanating from the lower right quadrant of the display.

    I gather this problem is a hit or miss proposition - some don't generate the noise, some people aren't bothered by the noise, or, like me, some cannot abide the noise. I've heard of some people getting their displayed swapped out at the Apple store but I'm 18 months after purchase...

    102 of 116 people found this useful

  • 2.0 out of 5 stars

    Looks great when it works. Terrible with Bootcamp.

    • Written by from Mandeville

    The monitor is awful with Bootcamp. I've never not had random quirky problems with it. My Cinema Display was way better in terms of working correctly in windows. There is no way to disconnect/connect it while the computer is on. For some reason, the USB ports on it will randomly stop working and require a reboot to fix. Brightness controls on the keyboard don't do anything. For $1000, I would expect it to work better. Not a driver issue either.

    92 of 117 people found this useful

  • 2.0 out of 5 stars

    So many problems.

    • Written by from Montreal

    I should've read the other reviews before purchasing a brand new MacBook Pro and Thunderbolt display. Plagued with problems.

    1) Display flickers (apparently a common trait)
    2) Unplugging MBP from Thunderbolt display causes MBP to shut down.
    3) Plugging an awake or sleeping MBP into Thunderbolt display is a mess with the display needing multiple plug/unplugs to even turn on. USB, Firewire ports don't work. MBP needs hard reboot.

    The above description is not a rare occurrence but almost every time.

    . . .

    When it's all working it can be very nice but this level of disfunction is not what I expected for $3500 worth of brand new equipment. I am bitterly dissappointed.

    309 of 354 people found this useful

  • 2.0 out of 5 stars

    Wonderful display flawed by waking from sleep issues.

    • Written by from Albany

    The display is hooked up to a 2012 MBP. Despite the fantastic image quality, reasonable sound, and great FaceTime camera, the display consistently has trouble waking from sleep when using the USB or ethernet ports on the back. Therefore, I resort to a direct plugin of my ethernet and peripheral into the MBP. For now I await a firmware update, but this usability issue could have been fixed during product development.

    74 of 83 people found this useful