Customer Reviews and Ratings

3.5 out of 5 stars

Based on 160 reviews

  • 5.0 out of 5 stars

    Favorite product since the original iPhone!

    • Written by

    42 of 43 people found this useful

    I love this so very much! I had it wake me up this morning with a sunrise in my bedroom! This will forever improve my experience with the cold, sunless winter mornings!

    The only complaint that I could have is that there is a learning curve with the other lights... I accidentally changed the light settings in another room than the one that I was in. I figured it out by organizing the presets by which rooms they affect, but it took a bit.

    Overall it is amazing! Good job Philips and Apple! :D

    Was this useful? Favorite product since the original iPhone!

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  • 5.0 out of 5 stars

    This is amazing!

    • Written by from Saginaw

    44 of 48 people found this useful

    Brought the starter pack. Set up complete in less than a minute. LIght controls are easy to use. Would definitely buy more bulbs... Hopefully will get cheaper.

  • 1.0 out of 5 stars

    Do not buy if you plan on scheduling on/off for more than one time.

    • Written by from Calgary

    58 of 77 people found this useful

    I was under the impression that I could schedule the features of these bulbs, on/off, color and hue changes, etc.

    This is not the case, a schedule only works once and then has to be reset. So if you need to regularly turn lights on/off so your home looks occupied this is not for you.

    They do work well if you don't need scheduling, however for my purpose they don't work and I returned them.

    Was this useful? Do not buy if you plan on scheduling on/off for more than one time.

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  • 5.0 out of 5 stars

    Easy setup, great colors

    • Written by from Birmingham

    39 of 39 people found this useful

    Just picked this up tonight and had the system running in a few minutes.
    The only issue I had was that I was using my phone and I could not connect to the router. I had to disable cell service to "be on the same network" to recognize the system.

    We have many existing Philips LED lights but we prefer the color changing capabilities so we can get the "warm" light even at high light output!

    These are expensive but worth the price in a few areas of the house. I put ours in the Master bedroom.

    I am still learning the App, hoping that I can do grouping, scheduling and fading of lights.

  • 5.0 out of 5 stars

    Unique

    • Written by from Melbourne

    38 of 39 people found this useful

    I bought the starter kit last week. I am using these above my kitchen cabinets as up lighting. Being able to change the color of the bulbs from white to any color I choose is great and being able to create custom settings is awesome. I am able to control it from my iPods and Ipads in the house. Very easy to setup took less then 5 minutes. Will be buying more bulbs soon to expand to other rooms.

  • 3.0 out of 5 stars

    Promising, Yet Disappointing

    • Written by from Dallas

    40 of 44 people found this useful

    Hue- great idea. This is an amazing idea. Too bad Apple and Philips have placed this on the market before it's developed enough to do anything. This product WILL NOT create a lighting schedule OR recurring timer. If you're wanting automation, a wake-up alarm or light to come on automatically while on vacation, this is not the product- at least not yet.

    I was highly disappointed that the timer is only 24 hour. There are no daily or recurring schedule options. Also, this will not fully mimic a clear incandescent light bulb- it cannot match it, and it casts no shadows or depth you might be used to. Light bulbs are not "Cool to the Touch," gray plastic housing the electronics gets very warm.

    I fear the money we spent on this will be lost. If Philips continues to grow their App and offers the kind of custom options expected for lighting with this kind of technology, most of my worries will go away. If not, I see Hue quickly disappearing. DO NOT succumb to your impulses- wait it out and see if this goes somewhere or gets abandoned by its maker.

    Was this useful? Promising, Yet Disappointing

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  • 5.0 out of 5 stars

    Great experience - design atmosphere in real time

    • Written by from darien

    37 of 38 people found this useful

    To start, the packaging looked great: clean and cool, without the thick manuals, plastic to unwrap or hard-to-understand directions. I inserted the lamps, connected the bridge and downloaded the app; all in 5 minutes. Launched the app and pressed the button on the bridge. Voila, it worked. Spent the next hour trying out different designs of the light in my living room. Enjoyed playing with the impact of light on the atmosphere of the room. All in all a great experience….

    Was this useful? Great experience - design atmosphere in real time

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  • 2.0 out of 5 stars

    Hardware is good, software is limitted

    • Written by from Ottawa

    38 of 41 people found this useful

    What's good - easy to install and easy to use. The lights themselves render excellent colours.

    What's not - software is very limited, especially in regards to setting timers. There isn't any mechanism to schedule re-occuring scenes (ie - turn on the lights every morning). All you can do is schedule a scene to turn on in the next 24 hours.

    Overall - great for setting lighting scenes to meet your every mood. But if you are looking at something to support home automation, the current version of the software (both the website and the ios app) is too limiting.

    Was this useful? Hardware is good, software is limitted

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  • 3.0 out of 5 stars

    Love It & Hate It

    • Written by from WEST LINN

    36 of 38 people found this useful

    How can something be so cool in some ways be so lame in others?

    CONS:
    1) Bulbs in starter set are permanently tied to the bridge. The bulb are supposed to last 15 years. If the bridge has a problem then I lose $180 in bulbs

    2) I have two bridges, one in my home, one in my home office. I wanted to switch my extra Hue bulb from home to office. There was no intuitive way to do this or info on the website. I wrote Phillips tech support and they said, "Reset the bridge and ghost bulbs are forgotten." But wait a second. What if I was using 50 bulbs as it can do. To move one I have to forget 46 (not counting the three permanently tied to bridge).
    This is absurd!

    Phillips motto is "Sense and Simplicity." I got news for you Philips, all of the above makes no sense and it's not simple.

    3) The App is counter intuitive and the script font is useless to actually read.

    4) I have two bridges and can't name them. I have to recognize them by IP address. Obviously with only two bridges it's not difficult to remember which is which, but that doesn't make it any less lame.

    5) It's only 600 lumens. It's not going to be the primary illumination.

    PROS:

    1) It is really cool. We have a three paper lantern lamp and my professional artist wife spent a half hour dialing in her perfect combination for holiday party.

    2) In my office I find the pre-sets for energize, concentration and relax very useful. Then I created others like red alert.

    3) The bulbs are only 600 lumens so they are not going to be a primary illumination if you actually want to see something, but for ambience and accents they are awesome.

    I've created great accents in the home theater. Like putting a light behind the wood stove. If I make the light orange you see the silhouette of the stove and the orange light like fire. Very cool.

    4) Apps can be fixed so hopefully the non sense and non simplicity will get fixed.

  • 4.0 out of 5 stars

    Really cool! Love it!

    • Written by from LONDON

    35 of 36 people found this useful

    Really easy to set up and it works really well.
    You can share scenes with other people and turn off/on, change the lights through their website at no extra cost.
    It would be good to have different size bulbs so I can use them in more places.

  • 3.0 out of 5 stars

    Good hardware. Abysmal software. Nonfunctional distant remote control.

    • Written by from Lenexa

    34 of 38 people found this useful

    When I say good, I don't mean great. As mentioned elsewhere the light output on these are underwhelming. I read that starter pack bulbs are locked to the base they come with. I can't imagine any scenario where this is helpful to a consumer or benefits the manufacturer.

    Software for this has been discussed in other reviews. I agree that the interface is backwards and convoluted. It is ugly and fails to do the things it claims. The fade in/fade out does not work on any interval with the alarms. To turn an alarm on or off you have to select the picture, which changes the lights. Alarm settings should work the other way around. I choose the time I want the lights to change or come on and then I pick how they should change without changing the lights before the alarm goes off.

    To me the worst failing of this system is the portal, which is what they call the web based control. Controlling it when you are out or on vacation is one of their big selling points. It does not work! I expected a delay while the portal contacted the base, but it fails from my computer and from my phone when I turn off the phone's wifi. It says it is connected through the portal on my phone and indicates the bulb settings you select even though there is no change whatsoever to the light. My computer was even on the same wifi network and it did nothing.

    Even with all it's shortcomings, this is a really fun product. I enjoy it immensely. My issue is that the company promised so many things and then didn't deliver. If they added these features later after they worked that would have been a far better strategy. They also should have considered asking apple to develop the software.

    Was this useful? Good hardware. Abysmal software. Nonfunctional distant remote control.

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  • 1.0 out of 5 stars

    good concept, TERRIBLE app and cust service

    • Written by from Scottsdale

    32 of 35 people found this useful

    This is a great idea executed very poorly. They obviously spent a lot of time on the bulb/hardware and the control app was an afterthought. I am returning my entire system after fighting with it and Hue's poor support for ~2 weeks. Some examples:

    Advertised: "Can I turn hue into a wake up light? You can use the timer option and turn hue into your morning wake up call." [direct quote from Hue's website].

    Reality: You can set a timer/alarm to fade in your lights. ONCE. You have to re-setup the alarm every day, there is no repeat option.
    Additionally, I've only been able to set up 2 timers (I get an error in the app when saving the third timer that I have exceeded the allowed number of timers and I must deactivate one.) I own four bulbs in different rooms....having only two timers is a silly limitation that makes Hue not useful.

    Avoid this until the app/software gets a bunch of these issues worked out.

    Was this useful? good concept, TERRIBLE app and cust service

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  • 5.0 out of 5 stars

    BEST BUY OF THE MONTH

    • Written by from Fort Lauderdale

    30 of 32 people found this useful

    These bulbs are great and I love them...took 5 minutes to set them up...very happy with the "investment"!!!

  • 5.0 out of 5 stars

    Fantastic Product

    • Written by from Atlanta

    28 of 29 people found this useful

    I was really surprised at what a REALLY well put together product this turned out to be; the hardware and packaging is top notch. The iPhone and iPad app is ideal. I'm very pleased with this purchase. It's one of the coolest things I've bought in a long time. Philips really thought through usability in my opinion. I plan on expanding to many more bulbs. I have a three story townhome and I tested the bulbs on each level and they work flawlessly. I was worried about the distance between the bulbs/base, but it does not seem to be an issue. I have the base in my basement and the test bulb in the top level; works perfectly. I do hope the individual bulb prices come down a bit as i would love to have them all over the house. Given the order backlog, they must be pretty popular right now! I was hoping to order a set or two as Christmas gifts.

  • 5.0 out of 5 stars

    These bulbs are way cool!

    • Written by from Melbourne

    26 of 27 people found this useful

    I was first interested just in the ability to control my lighting remotely via my iPhone. I thought the idea of changing the colors of the bulbs seemed a bit of a gimmick, but it is actually very nice. It's nice to be able to control not only the temperature of the "white" color, but the actual hue of the lamps.

    The app is great and the degree of customization is amazing. Extremely easy to set up. Took me longer to put the 3 bulbs into the fixture than it did to set up the hub and the app.

    Wish the bulbs weren't so expensive. I'd put them everywhere in my house. Brightness is good mounted in recessed lighting cans in the ceiling. Would be nice if they were just a touch brighter, but they'll be fine.

  • 5.0 out of 5 stars

    Excellent and very cool

    • Written by from Stockton

    26 of 27 people found this useful

    Web page says 1-2 month shipping but my nearest Apple Store had them in stock. It took <5min to install.

    For home automation fans, Indigo already has a plug-in available so the lights integrate flawlessly.

    Weekend's here... Put some lounge music on AirPlay, mix up some martinis, and set the lights.

  • 1.0 out of 5 stars

    Great idea, but VERY BUGGY!

    • Written by from CAMBRIDGE

    23 of 23 people found this useful

    I really want to like these bulbs, and they generally work great if you just want to control the lights at home, however if you ever want to control these lights remotely, you're going to have a lot of TROUBLE! The servers that run the meet hue website is very buggy and they constantly go down or don't respond at all. It constantly asks you to reconnect and reconnect and you wait forever and nothing happens. If you want people to love this product, you're going to have to fix this Philips!

    Was this useful? Great idea, but VERY BUGGY!

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  • 1.0 out of 5 stars

    Many problems with HUE

    • Written by from Tilburg

    23 of 23 people found this useful

    After using the HUE system for a couple of days now i am not happy. especial the application is very buggy and does things i don't expect.
    I paid 200 euro's. I expect more from a Philips product that is "linked" to a "Apple audience".
    If Apple should release this product, i should NEVER BE released at all !!

    The lightbulb:
    Can't make the color blue

    Application:
    randomly craches, even when i'm doing nothing with it.
    Seems to be "busy" all the time (spinning indicator in the IOS bar on top of the screen)
    When i have the swipe panel (white panel) in the up state and swipe it down, the messages panel from IOS comes down. (active areas are to close to each other)

    Scenes:
    Scenes do random change position in the list or end up in a new page that i didn't create
    Scenes do sometimes disappear or suddenly re-appear. (in some cases the scene is in place but without an image)
    Scenes sometimes group up colour pickers into one picker ( i didn't create this)
    In one rare case i had 11 bulb markers in the beach scene. (i have only 3 bulbs)
    When dimming the group slider to almost zero (scene dimming) bulb 1 goes off and the other two stay on. I can only switch bulb 1 back on by selecting another scene.
    When selecting a scene the pencil (edit) button is relative small and does not respond directly when trying to touch

    Timers:
    The settings for timers are not user friendly. When i change the time, 2 error messages pop up that i have set the maximum amount of timers. (why? changing = replacing)
    Why are the timers called "alarm"?
    Why are some timer icons grey and only one is red. (i assume it's related to the active scene, but that isn't true)
    My current scene (relax scene) was switched off by a timer setting from another scene

    Internet (meethue.com site):
    A lot of error messages (little red bar) with server/communication error message or full white page with " internal server error" while changing scenes.
    Slow response of the website ( i have a 60Mbit internet connection and the Hue website takes up till 20 seconds to display )

    Another (small) thing: You talk about the low power consumption of the bulbs, also when in standby, but you not say anything about the base station. ( if you talk about 0.0x Watt, then you also mention the 5Watt from the base station)

  • 2.0 out of 5 stars

    Good idea, room for significant improvement...

    • Written by from EDINA

    25 of 28 people found this useful

    At its heart, the Hue lighting system is both a fundamentally good idea and has a lot of future potential. That said, in its current form, it feels mostly like a gimmick or party trick at best with some features that allow it some marginal usefulness in specific situations.

    First, in high use areas in your home, turning on/off the lights will become a bit of a pain. In order for the Hue lights to work remotely, the physical light 'switch' will need to be left on. Thus, when you leave the room, if you use the switch to turn the lights off, you will not be able to turn them on again using the app. Instead, you'll need to turn the lights off using the app, which is frankly a bit cumbersome and awkward for everyday use (leave room, pause, pull iPhone out, input password, open app, turn lights off, leave room... sheesh).

    The light switches will still work for everyday use, but if you happen to have physical dimmers on your light switches, they won't work at all. Dimming the bulbs has to be done via the app itself. Again, cumbersome for quick, everyday use.

    As far as changing colors goes, it's pretty cool in theory (we used them for an orange glow during Halloween), but not really useful in practice. Sitting around in blue or purple light is just a bit... weird. Sure, the various 'white' colors are nifty, but again - not a huge deal in practice.

    The biggest use I could find in its current iteration is the remote capabilities. Turning on/off my lights while my family is on vacation is nice, but not really a frequent usage model for me. Geo-fencing isn't implemented yet that I could tell and the timers didn't function as I had wanted either.

    All-in-all, this is a GREAT idea that just feels too early in its evolution to recommend to the average consumer. Further development, perhaps third party apps, etc. could all evolve the system into something special. For now, I'd recommend saving your money for something that you'll actually use. I bought the starter pack and 3 extra bulbs, played with it for a week, and returned everything without hesitation. I'll be willing to re-purchase it again as it matures with better features, functions, integration, and usability.

    Was this useful? Good idea, room for significant improvement...

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  • 3.0 out of 5 stars

    Great idea; dim bulbs.

    • Written by from Bay Minette

    25 of 29 people found this useful

    The Philips Hue is a great idea, moderately well executed. The bridge is easy to set up (though it'd be better if it supported WiFi connections to the home network) and the bulbs feel well-made. They definitely output a wide range of colors, and the third party apps available in the App Store are fun novelties. Two things keep the Hue from being truly great.

    First is the light output. These bulbs output only 600 lumens each; less than a 60-watt incandescent bulb. I have three lamps in my 8-square-feett office. I installed a Hue bulb in each, but it's not bright enough for comfortable night time reading. This presents a dilemma -- do I add another lamp and buy another Hue bulb, or replace one of the Hue bulbs with a 1100-lumen CFL? The usefulness and interest of Hue comes from being able to control all of the light in a room, so having to rely on other types of bulbs seems inelegant. But in such a small room, I don't really have space for a fourth light fixture. I'll probably wait for Philips to make higher-lumen Hue bulbs, and eventually move these to places where I generally want less light output -- bedside lamps, etc.

    The second issue is the Philips Hue app. The user interface is mystifying, as it's based around choosing colors from photographs. I expected to find a standard color palette to choose the bulb colors, and there is one, but it's hidden in a collection of sample photos. The whole experience really needs to be re-thought, making the process of choosing colors and adjusting brightness more of a primary activity, instead of basing everything around a strange collection of pre-set colors.