• 1.0 out of 5 stars

    good concept, TERRIBLE app and cust service

    • Written by from Scottsdale

    This is a great idea executed very poorly. They obviously spent a lot of time on the bulb/hardware and the control app was an afterthought. I am returning my entire system after fighting with it and Hue's poor support for ~2 weeks. Some examples:

    Advertised: "Can I turn hue into a wake up light? You can use the timer option and turn hue into your morning wake up call." [direct quote from Hue's website].

    Reality: You can set a timer/alarm to fade in your lights. ONCE. You have to re-setup the alarm every day, there is no repeat option.
    Additionally, I've only been able to set up 2 timers (I get an error in the app when saving the third timer that I have exceeded the allowed number of timers and I must deactivate one.) I own four bulbs in different rooms....having only two timers is a silly limitation that makes Hue not useful.

    Avoid this until the app/software gets a bunch of these issues worked out.

    44 of 48 people found this useful

  • 5.0 out of 5 stars

    Tough to find but worth the effort

    • Written by from Toronto

    Simply put, this is a must-have for every technophile/geek out there. Setup is ridiculously easy and fast. The app is pretty intuitive and works well. The only thing it lacks is the ability to set different timers for weekdays vs weekends, but that is a very minor concern. I've only had this a day and I can't imagine ever going back to regular light bulbs again.

    The only "bad" thing about it is the lack of availability. I finally managed to get my hands on a kit by calling Apple Stores repeatedly until I finally found one that had it in stock. But trust me, this is completely worth the effort of tracking it down. It's a fantastic product that simply does what is expected of it and does it well.

    7 of 7 people found this useful

  • 4.0 out of 5 stars

    Good Concept works well

    • Written by from toronto

    Love the Hue, its cool and works well, creates good ambience and is an easy install, adding additional bulbs is even easier.Can set up timer to have bulbs come on/off automatically
    cons : The iphone app isnt 2 good, not very user friendly and is good for basic stuff, the timer has to be reset everyday and cannot be set up to reccur. The website is also not very easy to use and any additions you make is suppose to sync with your iphone and ipad, but it dosent.The website interface is not easily expalined and the customer support line are not 2 good at responding to emails.
    Overall product is good...they have to work on the user experience.

    4 of 6 people found this useful

  • 5.0 out of 5 stars

    Awesome product 5*

    • Written by from New York

    I bought these bulbs. As soon as I got home I loved it so much I went and bought 3 more bulbs. I through a party and had the lights going crazy, it was a blast.

    6 of 6 people found this useful

  • 2.0 out of 5 stars

    Not ready for prime time...unable to add additional bulbs

    • Written by from Boston

    I purchased the starter pack (3 bulbs) and it was fantastic. So much so, that I purchased 4 additional bulbs for another room. I have attempted to add the additional bulbs to my bridge to no avail. I went so far as to plug the bulbs into a light socket NEXT to the bridge and try to get the system to find them using the search function on the iPhone App. No luck. I think there must be a bug as I have been unable to get it to work with more than 3 bulbs. On the verge of returning this, which is unfortunate, because this would be an amazing product if it worked.

    17 of 24 people found this useful

  • 5.0 out of 5 stars

    Amazing!

    • Written by from Burlington

    These things are great! Much brighter than expected and you can turn them off over wifi too! Product of the year for sure. So happy I was able to pick one up in store as they are on backorder online...

    10 of 11 people found this useful

  • 5.0 out of 5 stars

    AWESOME!!!

    • Written by from Horn lake

    I just purchased this product yesterday from the Apple Store. And it took less than 5 minutes to set up, and just let me tell you. I haven't stop playing with it since. Just unbelievable. It's a really AMAZING product. You must buy for yourself, and try it out. It was $199 in the store with taxes it was $219.48. Worth Every penny!!

    8 of 9 people found this useful

  • 1.0 out of 5 stars

    DO NOT BUY!!!

    • Written by from Baltimore

    I bought a 3 bulb starter pack a few days ago and it worked great.
    However, I since went back to the Apple store to buy three additional light bulbs and none of these bulbs are recognized by the system. I tried resetting the hue brigade/remote and even when putting one of the new bulb in a socket that previsouly worked the new bulb is not recognized. I tried placing the new bulb very close to the bridge. Tried re-installing the iphone app (one never knows...). All of this to no avail. I now have three very expensive ($50 each) light bulbs that are useless. This system is NOT ready for primetime and is buggy. I recommend that everyone stay away from this and do not get tempted in spending the considerable amount of money.
    The Hue system is just not working!

    36 of 59 people found this useful

  • 4.0 out of 5 stars

    Great concept, awesome product, dreadful app

    • Written by from Novato

    Just adding my 2 cents and agreeing with many.

    The good
    Very easy setup. Had this working in about 5 minutes.
    Lighting from bulbs is gorgeous - changing colors is really fun.
    Setting up localized lighting within a room is something to behold
    Overall it's good value

    The bad
    The app is terrible - badly designed and very frustrating
    You can't change colors of more than 1 bulb simultaneously
    The timer is crude and almost useless
    The app does not allow you to manage individual rooms

    The future
    This system will take off when we get some 3rd part apps
    Potential is amazing
    We need some spotlight bulbs
    Would love to see a 75w power rated bulb versus current 50

    12 of 14 people found this useful

  • 2.0 out of 5 stars

    Good idea, room for significant improvement...

    • Written by from EDINA

    At its heart, the Hue lighting system is both a fundamentally good idea and has a lot of future potential. That said, in its current form, it feels mostly like a gimmick or party trick at best with some features that allow it some marginal usefulness in specific situations.

    First, in high use areas in your home, turning on/off the lights will become a bit of a pain. In order for the Hue lights to work remotely, the physical light 'switch' will need to be left on. Thus, when you leave the room, if you use the switch to turn the lights off, you will not be able to turn them on again using the app. Instead, you'll need to turn the lights off using the app, which is frankly a bit cumbersome and awkward for everyday use (leave room, pause, pull iPhone out, input password, open app, turn lights off, leave room... sheesh).

    The light switches will still work for everyday use, but if you happen to have physical dimmers on your light switches, they won't work at all. Dimming the bulbs has to be done via the app itself. Again, cumbersome for quick, everyday use.

    As far as changing colors goes, it's pretty cool in theory (we used them for an orange glow during Halloween), but not really useful in practice. Sitting around in blue or purple light is just a bit... weird. Sure, the various 'white' colors are nifty, but again - not a huge deal in practice.

    The biggest use I could find in its current iteration is the remote capabilities. Turning on/off my lights while my family is on vacation is nice, but not really a frequent usage model for me. Geo-fencing isn't implemented yet that I could tell and the timers didn't function as I had wanted either.

    All-in-all, this is a GREAT idea that just feels too early in its evolution to recommend to the average consumer. Further development, perhaps third party apps, etc. could all evolve the system into something special. For now, I'd recommend saving your money for something that you'll actually use. I bought the starter pack and 3 extra bulbs, played with it for a week, and returned everything without hesitation. I'll be willing to re-purchase it again as it matures with better features, functions, integration, and usability.

    25 of 29 people found this useful

  • 3.0 out of 5 stars

    Great Bulb, Lame App

    • Written by from San Diego

    I would give the bulb 5 stars, but the app 1 star.

    The App loses all its scenes and needs to be reset to mostly recover its mind, but re-downloaded to fully recover. The process of moving a scene from page to page can confuse it. It's a poor remote control, at best, in its current form.

    The bulb seems solid and I hope the software will mature to provide better support and automation. Maybe 3rd parties will be allowed to provide a decent app, maybe a "disco" mode to play to my music...

    6 of 6 people found this useful

  • 3.0 out of 5 stars

    Overhyped but not bad

    • Written by from Berkeley

    Like most shiny new tech things this really only delivers about 70% of what's promised out of the box. The bulbs themselves are great; solid construction, nice range of colors, decent illumination. But the software is just awful; non-intuitive, timers are available ONLY on picking colors from pictures, etc. Further, the system requires a restart of your device after adding new bulbs, and often they still don't respond. Definitely a first gen software clunker.

    5 of 7 people found this useful

  • 5.0 out of 5 stars

    Great product

    • Written by from Santa Barbara

    Just moved and bought Hue to add a little fun to our new place and couldn't be happier with them. While I don't expect to change the colors that often, the variation of shades of white (warm to cool) is fantastic for different activities and times of the day. I particularly love how I can control them away from a computer or my iPhone too. I'll never wonder if I left a light on again and never walk into a dark house again.

    2 of 2 people found this useful

  • 1.0 out of 5 stars

    Not for accenting areas

    • Written by from Fresno

    The overall quality appears high, the setup was a breeze, and the ability to fine tune each bulb was great.

    All of that said though, the bulbs are non directional. I thought they would be a spot or a narrow / wide flood. Instead, they are like a standard bulb - they are like having a bare bulb in your track lighting system. They can not be used for highlighting your artwork or tuning in a color and intensity on a given wall - they blast the light out 360 degrees.

    I'll be returning mine in the morning - great concept / they need directional bulbs though.

    10 of 34 people found this useful

  • 5.0 out of 5 stars

    Dreams come true

    • Written by from Brooklyn

    This is one of the best purchases ever. Business in the front if you want it, party in the back. Night time is the right time to set a little mood lighting to jam out, chill out, or get down.

    4 of 5 people found this useful

  • 2.0 out of 5 stars

    Lame App, Cool Lights

    • Written by from Rancho Mirage

    Only two stars, due to the lame App. Lights are great. Hopefully they will release brighter one in the future, but these are fine. The App is the worse, really. You need to use the App to control these lights, so the App is a big part of the "experience." The App is clunky, non-intuitive and very lame. It'll drive you nuts. Hard to tell at-a-glance if a light is on, and what color it is -- you have to dig into the App some. Sort of difficult to do real basic things. You can not, via timer, turn on lights, then brighten or change colors at a certain time, then dim, etc. Only on and off. Phillips needs to redo the App. I wonder if any of the App makers actually have these lights in their own homes? Seriously, use this App in a real environment once, and you'll be able to figure out how to make it better. Grandma and Grandpa should be able to "turn on lamp by couch, and make it green" in a second -- and they can not. They will need to dig around. Ugh. Other than that, the lights are cool, the App is so freaking lame.

    11 of 12 people found this useful

  • 5.0 out of 5 stars

    Wonderful Idea, great product...

    • Written by from Jasper

    I've had the hue for about a week now and love it. Everything worked out of the box and had no issues with setup. The bulbs aren't super bright but are very energy efficient and barely get warm when they're on for hours. I like the fact you can set each bulb to be a different colour and brightness and control everything from an iPad or iPhone app.

    The app has a few bugs, it's a bit ugly, and missing some features but here's hoping it will evolve into something better in the near future.

    17 of 17 people found this useful

  • 1.0 out of 5 stars

    Do not buy if you plan on scheduling on/off for more than one time.

    • Written by from Calgary

    I was under the impression that I could schedule the features of these bulbs, on/off, color and hue changes, etc.

    This is not the case, a schedule only works once and then has to be reset. So if you need to regularly turn lights on/off so your home looks occupied this is not for you.

    They do work well if you don't need scheduling, however for my purpose they don't work and I returned them.

    92 of 119 people found this useful

  • 5.0 out of 5 stars

    Everything should be this easy

    • Written by from San Francisco

    I read a bunch of the reviews before decided to purchase this lighting system. And most (if not all) were very positive, etc... So I stopped by my Apple store to see if they had a set.. and they did. Came home and unboxed them and literally within minutes, the lights were up and working.. just like everyone said... The app for the iPhone/iPad is cool but I can see some room for improvement. But it's not bad. Over all I am more than happy with this purchase.

    15 of 15 people found this useful

  • 3.0 out of 5 stars

    Bulbs are awesome, brightness is not

    • Written by from SPOKANE

    Just like the title says, the bulbs are great. Adjusting the colors, brightness, on, off, timer, all from an iPhone app is neat and the variety gives you many many different lighting options at the touch of a finger. Hopefully the app is refined to be a bit more functional and less fun (I'd like a basic control that just lets me adjust light and color, rather then the scene or mood selections the app uses).

    The brightness of the bulbs is a big let down. I have an air purifier that has a light sensor on it (when the lights are on, it knows I'm awake and runs normally, when the lights are off, it runs in quiet mode). I used to light my living room with a chandelier powered by a single fluorescent light bulb, and that was more then enough for the whole room. I replaced that with TWO Philips hue bulbs, and even with two bulbs AND an additional lamp, its still not enough light to wake up the air purifier in the same room.

    So the product gets 3 stars for a nice start, I look forward to improvements in the app and to brighter light bulbs (even having made the initial investment, I'll be first in line to purchase better bulbs when they're offered).

    5 of 7 people found this useful