• 1.0 out of 5 stars

    Bridge connectivity not stable

    • Written by from Mobile

    First the good news: when the bulbs are connected to the bridge, you can control them any way you want. The light is bright, and doesn't look like an LED.
    I wonder if I am the only one who has this problem, but the bridge disconnects from the internet and the bulbs intermittently, sometimes several times a day, sometimes it runs w/o problems for some days. Only power cycle helps, and no, a complete reset doesn't work.
    Timer: until now the system is not reliable at all.
    APP: sometimes it works well, sometimes it cannot connect to the bridge ort the internet even though all three blue lights are on.
    No support link on their homepage.

    13 of 16 people found this useful

  • 3.0 out of 5 stars

    Hue shortcomings

    • Written by from AUSTIN

    I have two noteworthy shortcomings of the HUE app that might influence your purchase decision. I might NOT have purchased the starter kit if I was aware of these. I hope that they are corrected in a third party app (as Philip's support suggests) or Philips corrects them in a future release. 1.) The scene alarms (timers) can only be set 24 hours in advance while connected to your home network. You can not create new scenes unless you are on your home network. 2.) Scene alarms are not persistent. After 24 hours away from your home network, the only thing you can do with the app is turn the lights on/off, adjust brightness and adjust light color remotely. This does not replace light timers.

    9 of 10 people found this useful

  • 5.0 out of 5 stars


    • Written by from San Antonio

    Set up was incredibly easy. The scene setup took a few minutes to figure out. But after that it was a breeze. I have not used the app away from home much, but I have tested it and it does work. Really like the scenes, being able to change all or some of the light colours and intensities with one touch is nice.

    1 of 1 people found this useful

  • 5.0 out of 5 stars

    Amazing product highly recommend

    • Written by from CALGARY

    Simple to setup and does amazing things for the money.

    The app itself is a bit kludgy and mine for some reason does not operate the. scheduling features.

    I'm up to 10 lights already and we're using it for our Christmas decorations.

    Would be nice if they posted clear information about if it's outdoor rated or not.

    If not I hope they come out with an outdoor rated one soon

    1 of 2 people found this useful

  • 5.0 out of 5 stars

    A Bright Idea...

    • Written by from Cupertino

    Admittedly I was a skeptic about the value of Hue when it first appeared on the Apple Store shelves. At first it just seemed like another overpriced App Enabled accessory to line the shelves for consumers obsessed with the latest iOS device.

    But a couple persistent co-workers convinced me to take a closer look at Hue and I began to realize Hue was more than a cut above the clutter of other accessories. Hue actually impacted my day to day life!

    Like other home automation accessories I can set my lights on a timer or turn them on for security before I arrived home at night. But Hue took it a step further. I can customize my bedroom lighting to relax my tired eyes after a long day or energize me in the morning. As my mood changed I experimented with more light patterns.

    Overall its one of the best purchases I've made in a long time and worth the price. It will change the way you see light in your home.

    4 of 4 people found this useful

  • 4.0 out of 5 stars

    Love this product! App needs a *little* work

    • Written by from Milwaukee

    I had my eye on these bulbs for about two months and finally bit the bullet to purchase them after seeing an article/video clip in the Wall Street Journal about Phillips redoing the lighting for the Empire State Building in LEDs (its pretty amazing).

    Now I have an empire state of mind for lighting in my apartment. I love this product. Right out of the box I was like, "I don't know about these.." But once you play with them a bit and figure out how to set the mood for different situations, you'll never go back. I've always been picky about lighting and for the past two months I had been wishing I could turn all my lights off at night without leaving my warm, comfy bed. Phillips took care of my pickiness and my laziness. The concentrate setting works great for studying, the relax setting is amazing for chilling out and, well, relaxing. And those are just two Phillips recipes. If you buy these, check out blue rain at night with your girl -maybe after throwing a party with your friends in the Deep Sea setting over some Clapton and Zeppelin, eh? The possibilities are endless.

    My only complaint is that the app is a little shaky sometimes. I'll be reviewing the app in the app store so the developers can get to it.

    4/5 because Phillips shouldn't have partnered with novice app developers.

    5 of 5 people found this useful

  • 5.0 out of 5 stars

    Very Pleased Good value and performance!

    • Written by from BALTIMORE

    Not a problem at all. My house is super complex electronically. I have used home automation for 20 or so years. From X10) to ZWAVE . Many 2.4 devices with Zwave internet remote locks. It all works. If I was willing to replace all my new Lprize bulbs - it would really add to the lighting environment in my home. I will be happy with 3 or so bulbs for now. The price of the individual bulbs needs to be around $30.00 for it to become a success. This system uses the Zigbee protocol.

    There is another plus in that the internet control is free -- there is no monthly charge as is the case with many other systems - Philips does not charge for this. My 6 year old grandchild was able to access the more advanced featured of the app within 5 minutes of use on my Ipad without any adult help. It has great potential for advanced home or office lighting.

    6 of 6 people found this useful

  • 5.0 out of 5 stars


    • Written by from Woodbury

    From a person whose eyes are very sensitive to light, just the fine control of white light is awesome. Initial installation is simple. The Web Portal (www.meethue.com) registration for remote operation was not as obvious as it should be in the instructions. The bulbs have a little problem with the transitional spectrum color of green especially darker and deeper green, purple and orange are very good. I am very happy but I am also in IT and did have to work a little harder than I thought I would have to. But once it is all set up it is great.

    4 of 5 people found this useful

  • 1.0 out of 5 stars

    Don't Waste Your Time on this Product!

    • Written by from Milton

    I purchased the starter set with 2 extra bulbs. Like the other customers, hardware works great, but the App is horrible. It is not intuitive, unstable, not reliable, and when you try to sync across multiple devices, it gets even more complicated. The bottom line is that I was led to believe that I was purchasing a system, not just light bulbs.

    I spent two days trying to get this to work, and I will be returning them, with no support from Philips, after multiple requests.

    Really disappointed in this product. My opinion is to wait to see what their competition can do with this concept.

    21 of 33 people found this useful

  • 4.0 out of 5 stars


    • Written by from New York

    The bulbs are fantastic. Every color you could dream of. And the multi light settings are super cool. Overall system has great great potential. But the app is quite poorly designed. In the future this can only get better and better.

    5 of 7 people found this useful

  • 1.0 out of 5 stars

    good concept, TERRIBLE app and cust service

    • Written by from Scottsdale

    This is a great idea executed very poorly. They obviously spent a lot of time on the bulb/hardware and the control app was an afterthought. I am returning my entire system after fighting with it and Hue's poor support for ~2 weeks. Some examples:

    Advertised: "Can I turn hue into a wake up light? You can use the timer option and turn hue into your morning wake up call." [direct quote from Hue's website].

    Reality: You can set a timer/alarm to fade in your lights. ONCE. You have to re-setup the alarm every day, there is no repeat option.
    Additionally, I've only been able to set up 2 timers (I get an error in the app when saving the third timer that I have exceeded the allowed number of timers and I must deactivate one.) I own four bulbs in different rooms....having only two timers is a silly limitation that makes Hue not useful.

    Avoid this until the app/software gets a bunch of these issues worked out.

    44 of 48 people found this useful

  • 5.0 out of 5 stars

    Tough to find but worth the effort

    • Written by from Toronto

    Simply put, this is a must-have for every technophile/geek out there. Setup is ridiculously easy and fast. The app is pretty intuitive and works well. The only thing it lacks is the ability to set different timers for weekdays vs weekends, but that is a very minor concern. I've only had this a day and I can't imagine ever going back to regular light bulbs again.

    The only "bad" thing about it is the lack of availability. I finally managed to get my hands on a kit by calling Apple Stores repeatedly until I finally found one that had it in stock. But trust me, this is completely worth the effort of tracking it down. It's a fantastic product that simply does what is expected of it and does it well.

    7 of 7 people found this useful

  • 4.0 out of 5 stars

    Good Concept works well

    • Written by from toronto

    Love the Hue, its cool and works well, creates good ambience and is an easy install, adding additional bulbs is even easier.Can set up timer to have bulbs come on/off automatically
    cons : The iphone app isnt 2 good, not very user friendly and is good for basic stuff, the timer has to be reset everyday and cannot be set up to reccur. The website is also not very easy to use and any additions you make is suppose to sync with your iphone and ipad, but it dosent.The website interface is not easily expalined and the customer support line are not 2 good at responding to emails.
    Overall product is good...they have to work on the user experience.

    4 of 6 people found this useful

  • 5.0 out of 5 stars

    Awesome product 5*

    • Written by from New York

    I bought these bulbs. As soon as I got home I loved it so much I went and bought 3 more bulbs. I through a party and had the lights going crazy, it was a blast.

    6 of 6 people found this useful

  • 2.0 out of 5 stars

    Not ready for prime time...unable to add additional bulbs

    • Written by from Boston

    I purchased the starter pack (3 bulbs) and it was fantastic. So much so, that I purchased 4 additional bulbs for another room. I have attempted to add the additional bulbs to my bridge to no avail. I went so far as to plug the bulbs into a light socket NEXT to the bridge and try to get the system to find them using the search function on the iPhone App. No luck. I think there must be a bug as I have been unable to get it to work with more than 3 bulbs. On the verge of returning this, which is unfortunate, because this would be an amazing product if it worked.

    17 of 24 people found this useful

  • 5.0 out of 5 stars


    • Written by from Burlington

    These things are great! Much brighter than expected and you can turn them off over wifi too! Product of the year for sure. So happy I was able to pick one up in store as they are on backorder online...

    10 of 11 people found this useful

  • 5.0 out of 5 stars


    • Written by from Horn lake

    I just purchased this product yesterday from the Apple Store. And it took less than 5 minutes to set up, and just let me tell you. I haven't stop playing with it since. Just unbelievable. It's a really AMAZING product. You must buy for yourself, and try it out. It was $199 in the store with taxes it was $219.48. Worth Every penny!!

    8 of 9 people found this useful

  • 1.0 out of 5 stars

    DO NOT BUY!!!

    • Written by from Baltimore

    I bought a 3 bulb starter pack a few days ago and it worked great.
    However, I since went back to the Apple store to buy three additional light bulbs and none of these bulbs are recognized by the system. I tried resetting the hue brigade/remote and even when putting one of the new bulb in a socket that previsouly worked the new bulb is not recognized. I tried placing the new bulb very close to the bridge. Tried re-installing the iphone app (one never knows...). All of this to no avail. I now have three very expensive ($50 each) light bulbs that are useless. This system is NOT ready for primetime and is buggy. I recommend that everyone stay away from this and do not get tempted in spending the considerable amount of money.
    The Hue system is just not working!

    36 of 59 people found this useful

  • 4.0 out of 5 stars

    Great concept, awesome product, dreadful app

    • Written by from Novato

    Just adding my 2 cents and agreeing with many.

    The good
    Very easy setup. Had this working in about 5 minutes.
    Lighting from bulbs is gorgeous - changing colors is really fun.
    Setting up localized lighting within a room is something to behold
    Overall it's good value

    The bad
    The app is terrible - badly designed and very frustrating
    You can't change colors of more than 1 bulb simultaneously
    The timer is crude and almost useless
    The app does not allow you to manage individual rooms

    The future
    This system will take off when we get some 3rd part apps
    Potential is amazing
    We need some spotlight bulbs
    Would love to see a 75w power rated bulb versus current 50

    12 of 14 people found this useful

  • 2.0 out of 5 stars

    Good idea, room for significant improvement...

    • Written by from EDINA

    At its heart, the Hue lighting system is both a fundamentally good idea and has a lot of future potential. That said, in its current form, it feels mostly like a gimmick or party trick at best with some features that allow it some marginal usefulness in specific situations.

    First, in high use areas in your home, turning on/off the lights will become a bit of a pain. In order for the Hue lights to work remotely, the physical light 'switch' will need to be left on. Thus, when you leave the room, if you use the switch to turn the lights off, you will not be able to turn them on again using the app. Instead, you'll need to turn the lights off using the app, which is frankly a bit cumbersome and awkward for everyday use (leave room, pause, pull iPhone out, input password, open app, turn lights off, leave room... sheesh).

    The light switches will still work for everyday use, but if you happen to have physical dimmers on your light switches, they won't work at all. Dimming the bulbs has to be done via the app itself. Again, cumbersome for quick, everyday use.

    As far as changing colors goes, it's pretty cool in theory (we used them for an orange glow during Halloween), but not really useful in practice. Sitting around in blue or purple light is just a bit... weird. Sure, the various 'white' colors are nifty, but again - not a huge deal in practice.

    The biggest use I could find in its current iteration is the remote capabilities. Turning on/off my lights while my family is on vacation is nice, but not really a frequent usage model for me. Geo-fencing isn't implemented yet that I could tell and the timers didn't function as I had wanted either.

    All-in-all, this is a GREAT idea that just feels too early in its evolution to recommend to the average consumer. Further development, perhaps third party apps, etc. could all evolve the system into something special. For now, I'd recommend saving your money for something that you'll actually use. I bought the starter pack and 3 extra bulbs, played with it for a week, and returned everything without hesitation. I'll be willing to re-purchase it again as it matures with better features, functions, integration, and usability.

    25 of 29 people found this useful