• 1.0 out of 5 stars

    Can't stay connected to wifi

    • Written by from Wellington

    Everytime I want to use the speaker I have to reconnect it to the wifi network. It's so bad I have given up using it and B&W customer support just say I am too far from the router. Not true as the same thing happens if I put it right next to the router. Yes I can hardware it to the router but I don't want the speaker next to the router. WIth many others experiencing the same issue I do hope B&W read this forum and do something about this issue to help us all use the products to the design specificationsthey were bought for. Anyone cosindering investing in a quality speaker, avoid the A5!

  • 1.0 out of 5 stars

    Poor connectivity

    • Written by from Reading

    wifi connection drops out a lot. Even audio jack connection doesn't work.

    2 of 2 people found this useful

  • 1.0 out of 5 stars


    • Written by from louisville

    My kids got me the A5 for Christmas 2012 to go with my new Mac and I can't begin to express how disappointed I am with this speaker. When it works the sound is awesome, however, it has never worked for more than 15 minutes without dropping out, EVEN WHEN HARD WIRED!! Took the A5 along with my hard drive to the Apple Store for evaluation--they confirmed there was nothing wrong with my internal speakers, and when they hooked the A5 up to one of their computers they had the same issue with it in the store! After many hours of over the phone trouble shooting with a B&W rep, I sent it in its original packaging back to B&W for diagnosis/replacement ($55 shipping cost). A few weeks later they sent "a new one" back to me (without an original box) with diagnostics on my "old one" that said no issues were found. Within 20 minutes of playing the replacement A5, it started dropping out again. I'm passed the 2 year mark from original purchase date, and one year of replacement date, but given the amount of time, energy and money I've already spent on this speaker in addition to the $599 price tag, I have simply given up. SO FRUSTRATED!!!!!!! They should refund my money....!!!

    2 of 2 people found this useful

  • 1.0 out of 5 stars

    Doesn't stay connected

    • Written by from Montreal

    Sometimes it works, but most times it doesn't. Sometimes it won't even connect at all. Sometimes it loses connection every few minutes. Sometimes it works for a few hours. If you enjoy disconnecting from your wifi over and over again but you don't care too much for actually hearing sound come out of your speaker, this is the speaker for you.

    2 of 2 people found this useful

  • 1.0 out of 5 stars

    Poor product

    • Written by from London

    I had similar problems to many of the other people here. Audio drops out frequently when streaming music and film and there is a constant delay in audio vs picture when streaming live TV. Despite several attempts to fix the problems without resorting to wires (the whole point of the product) I was unable to so both the A5 and A7 that I bought are going back to the shop.

    1 of 1 people found this useful

  • 1.0 out of 5 stars

    Constant drop out on wifi

    • Written by from Eindhoven

    Dear B&W representative...please read all the reviews about the terrible wifi performance (core of the idea of your airplay speakers!!!) and come up with a true solid solution. Thanks in advance!

    3 of 3 people found this useful

  • 1.0 out of 5 stars

    Terrible connectivity

    • Written by from London

    Like loads of other reviews mentioned here, sound keeps dropping out. Can't rate as anything other than one star as it just doesn't work.

    4 of 4 people found this useful

  • 1.0 out of 5 stars

    Terrible connectivity

    • Written by from Houston

    I keep waiting for a software update to fix this thing, no luck. Save your money and get something else. I had the Zeppelin and it worked flawlessly, great sound, but much pricier. This thing will not hold a connection - using an airport extreme, iPhone, iMac, iPad, you name the apple product. It just doesn't work.

    7 of 7 people found this useful

  • 1.0 out of 5 stars

    WiFi Drop outs constantly

    • Written by from Blackheath

    I too have had constant flaky WiFi dropouts making me revert to using the A7 in the adjacent room. Waste of $599 !!

    7 of 8 people found this useful

  • 1.0 out of 5 stars

    Useless brick

    • Written by from Kitchener

    As others have noted, flaky WiFi implementation and constant dropouts render this an expensive cinder block. Disappointed in Apple for selling it to be honest.

    13 of 14 people found this useful

  • 1.0 out of 5 stars

    Completely unreliable

    • Written by from Milton

    The A5 Drops Airplay connection so much that it is basically un-usable. It becomes a part time hobby to keep resetting it. There is no firmware updates. Big waste of money.

    25 of 27 people found this useful

  • 1.0 out of 5 stars


    • Written by from Santiago

    Just bought an A5 thinking of listening to my itunes collection. Since there are several ipads and iphones st home, I was looking for a system that everyone could share. It didn't work. Two or three minutes of streaming, and then silence. So, after trying four or five times, streaming from different devices, just took it back to the store, and returned with a Bose Soundtouch 30 that works perfectly fine. Buyer beware!

    11 of 12 people found this useful

  • 1.0 out of 5 stars

    Great sound, horrible software.

    • Written by from MINNEAPOLIS

    Setup process is terrible, and only supports 2.5ghz radio. Neither your network SSID NOR your password can have exotic characters, such as spaces, pound signs and the like. Once you manage to reconfigure your network to fit the broken software on this device, you will notice that the device is NOT available on the 5ghz version of your network, which is very, very lame. If you get that far, you'll also find its Airplay implementation tends to drop out quite a bit more often than it should (I've streamed to Airport extremes with no issues in the past, on the same network).

    Looks great, sounds great, but the software is just disgusting. Do not buy.

    14 of 15 people found this useful

  • 1.0 out of 5 stars

    Air Play only?

    • Written by from East Meadow

    I purchased these at the store's recommendation as external computer speakers. First disappointment is they are only air play and can't connect to the computers audio output. Second disappointment is they are too bassy with no adjustment available. Some albums like Celine Dion are almost unintelligible. I am taking them back. Further there are no manuals.

    5 of 6 people found this useful

  • 1.0 out of 5 stars

    Wireless connectivity so bad as to be useless

    • Written by from Austin

    I'm a tech savvy electrical engineer with both pc's and mac's. However the flakiness of the A7 airplay connection renders it almost unusable. It constantly drops out, hangs, requires resets to reconnect etc. I spent considerable time and tried many approaches to solve or minimize the problem with no success. Running through setup procedure many times, Different wireless routers, dedicated Airport Time capsule placed nearby etc. Software/firmware updates etc etc. Nothing seems to give reliable connectivity. Also it's useless as a wireless speaker if you are watching video on your pc or laptop since the time delay leaves the audio out of sync with the video by seconds.

    The sound quality is excellent, but wireless connectivity is essentially unusable it's so bad. Only buy these if you plan on using an audio cable connection, and disregard the wireless features.

    14 of 17 people found this useful

  • 1.0 out of 5 stars

    Complete POS

    • Written by from Sherman Oaks

    sorry, i don't care if all the other bluetooth speakers in the world have problems, they don't all cost several hundred dollars. and, yes, this thing sounds good when it plays (which is totally intermittent). whatever you do, do not start enjoying any music out of this speaker. this speaker leaves me wanting the days of sound docks and cable connections. i've even dedicated an airport express to this system in the hopes that wiring it would improve the connection like it improved every single other device (ps3, bose system, etc.) i've ever tried. NO LUCK. This is a total waste of money!!! I don't even care about throwing away a few hundred bucks, it's just the frustration of trying to listen to music that gets me.) No matter what anyone else says, if you want to listen to your music without a rash of annoying interruptions of all random durations, do not buy this device. B&W, shame on you.

    16 of 17 people found this useful

  • 1.0 out of 5 stars

    Don't like the way this speaker manages volume setting

    • Written by from Dexter

    Pros: Strong amplifier. Beautiful design

    Cons: Depends on digital volume (i.e. the iTunes volume slider) to control volume.

    The speakers have volume buttons (+/-) but what these do is send a digital signal through AirPlay asking the controlling computer/phone to lower the volume. Press the + button and you'll see the volume slider on iTunes or your phone going up.

    This means that the amp is fixed at a given gain, and the speakers depend on the input coming at a lower level when the volume is down. Two problems I see from this:

    a) at lower volumes, you get less resolution. Digital music use numbers to represent the amplitude of the sound. If you have 8 bits, then there are 256 possible values. If you have more bits, the digital sound signal will be more accurate to the original analog signal. When you are forced to use the digital volume control to keep the sound to a reasonable volume (say 10%) you are using only 25/26 out of the 256 possible values. So your accuracy is equivalent to have only 5 bits, instead of 8. This is something similar to what happens on a digital camera when you have to use the digital zoom (less quality) vs. using a true lens zoom.

    b) drivers may get damaged when you accidentally switch from computer speakers or headphones to the A5. I personally use the iTunes volume at around 80% when using the speakers of my MB Air, and around 60% when using headphones. If you forget to lower the volume to 20% before switching to the A5, you'll jump out of your chair...

    9 of 10 people found this useful

  • 1.0 out of 5 stars

    Drops connection and squeeky sound

    • Written by from Stavanger

    I bought the A5 for about 2 weeks ago, and also have problems with the connection, it stops. I cant even get all my devices to play on the A5. Looks like on my iPhone 5, which setup up the A5 work fine, but the other devices i have, iPad, iMac other iPhones it disconnects. This can probably fix by getting a better and more stable router.

    Thats ok, but when i play, most of the songs have a buzzy or squeeky sound when i play. Its so annoying that i don`t bother playing more songs. Im going back with this A5 and saying what problems accure, if some other customers have had the same problem which i have.

    6 of 6 people found this useful

  • 1.0 out of 5 stars

    keeps disconnecting

    • Written by from New York

    Just awful. Buyer beware. Keeps disconnecting, no matter how strong your network. Do not buy.

    19 of 23 people found this useful

  • 1.0 out of 5 stars

    not impressed overall

    • Written by from Frederick

    I liked the sheer volume at first. Then I realized I'd accumulated another tiny remote to keep track of -- no volume controls on the unit itself. I wasn't impressed with the quality of the audio either. Other than being loud, it really didn't have a lot going for it in terms of quality and surround. When it started giving crackling audio depending on what device I was using to Airplay audio to it, I put it back in the box and took it back to the Apple Store. I'm guessing there will eventually be a better option for Airplay speakers at this price point.

    13 of 19 people found this useful