AppleCare OS Support - Select

AppleCare OS Support - Select

$5,995.00

Available to ship:
3-5 business days

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Product Information

  • Get the IT department-level support you need when deploying iOS, OS X, or OS X Server in your organization. AppleCare OS Support delivers phone and email support for advanced integration, migration, and server operation issues. AppleCare OS Support - Select provides ten enterprise-level support incidents for iOS, OS X and OS X Server technologies. The plan provides support 12 hours a day, seven days a week, with as fast as a four hour response during normal business hours. Unused incidents expire after one year.

    Depending on the program you select -- Alliance, Preferred, or Select Support -- product features can include unlimited support incidents, up to six designated customer support contacts, one hour response for priority 1 (server down) issues 24/7, an onsite technical review, and more.

    Each plan also includes AppleCare Help Desk Support. AppleCare Help Desk Support provides each designated contact an unlimited number of support incidents for software installation, launch, and use; hardware and software diagnosis and troubleshooting; and issue isolation for Apple-based solutions. In addition, each of your designated contacts will have access to AppleCare Technician Training, the only Apple-developed, Apple-approved online service certification training available.

    AppleCare OS Support - Select covers up to 10 enterprise-level support incidents and provides four-hour response for priority 1 issues (server down), 12 hours a day, 7 days a week. Unused incidents expire after one year.

    For more information, call 1-800-APL-CARE (1-800-275-2273) or visit: http://www.apple.com/support/products/enterprise/

    • For more information, call 1-800-APL-CARE (1-800-275-2273) or visit: http://www.apple.com/support/products/enterprise/