Shipping & Delivery

Apple uses the best carriers in the business to make sure your order gets to you on time. Learn more about shipping times, methods, costs, and carriers.

Shipping Options

Items ship as they become available. You can ship each item to a different address, and choose up to 15 different addresses per order.

Shipping methods

Once the item leaves our warehouse, the Shipping Method you choose on the Checkout page determines how quickly your shipped item delivers to your doorstep. You can choose a different Shipping Method for each item on your order.

The Apple Online Store Canada offers a variety of shipping methods to meet your needs:

  • Standard Shipping — Free on all qualifying items, except items that weigh more than 45 kg and orders under $75. Please note that applicable shipping fees apply to Apple Print Products. Delivers within 7 business days after shipping.

  • Expedited Shipping — Delivers within 4 business days after shipping. Shipping charges are based on the total weight of the order. Service is currently provided by FedEx and affiliated carriers. Delivery to the northern territories may take more than 4 business days.

Shipping costs

Shipping costs are calculated and displayed before you complete your order on the Apple Online Store. You can also see shipping costs on the Order Acknowledgment email and on online Order Status. If you order multiple items, you may receive separate shipments. You will receive a Shipment Notification email for each shipment with the carrier's name and tracking information, if available.

We keep you informed

Shortly after you place your order, you will receive an Order Acknowledgement email to confirm your order details, including shipping and delivery estimates for each item. Once your item has prepared for shipment and ships, you will receive a Shipment Notification email with carrier and tracking information.

For an Apple Store Gift Card by Email, we'll send you an email notification once we send the gift card to the recipient.

You can visit online Order Status 24 hours a day, 7 days a week, to view the most up-to-date status of your order.

Text Notifications

In addition to email notifications, you can request text message updates in Checkout.

What to Expect

Once your order ships we'll send you a text message. The text message will include your order number and a link to the tracking information.  We can send you texts the day of delivery or after your item has been “delivered”, depending upon your shipping method, country, and carrier. Depending upon your order, you may receive between 1-4 text messages per shipment on your order. Texts are sent between 8:00 a.m. and 9:00 p.m. in your time zone.

How to change my text message preferences

You can edit your mobile phone number at any time by logging into your account and editing the Shipment Notification preferences for your order.

Delivery Date Information

Tracking your order

For carrier deliveries you can track the status of your order via online Order Status, 24 hours a day, 7 days a week. To track your order, click Account at the top of the page and select Track an Order, or click this link.

On the Account page you can view the current status of your order, view the items ordered, see estimated dispatch and delivery times and track your delivery.

Shipping and delivery estimates

The ‘Ships’ timeframe is an estimate of when the item will prepare for shipment and ship from our warehouse. The items on your order will ship as they become available.

The ‘Delivers’ timeframe is an estimate of when the item will be delivered to your shipping address after it ships. The estimated delivery time depends on the shipping method you choose during checkout.

All estimates are based on business days.

Signature on Delivery

Some of our shipments require a signature. Your Shipment Notification email will tell you whether a signature is required. If you will not be available to sign for your shipment, consider shipping the item to an address where someone you trust will be available to sign for your package. Once your order has prepared for shipment or has shipped, we are unable to change the shipping address.

Shipping Restrictions

Shopping in Canada

The Apple Online Store Canada sells and ships items only within the boundaries of Canada. No shipments can be made to PO Box addresses, freight forwarders, or addresses outside Canada. You may not export any products purchased at the Apple Online Store.

Also, there are thousands of Apple Authorized Resellers who may offer additional shipping options and can help you discover the Mac that’s right for you.

Shopping outside Canada

There are more than 30 Apple Online Stores in countries around the globe. The Apple Online Store Canada currently ships only within the boundaries of Canada. We do not ship to freight forwarders. If you would like to purchase Apple products from outside Canada, please see our International Store Directory to find out if an Apple Online Store serves your country.

Problems With
Your Shipment

Shipping refunds

If you paid for expedited shipping and did not receive your package on time, please call Apple Sales Customer Service at 1-800-676-2775. English assistance is available Mon - Fri 5:00 a.m. - 8:00 p.m., or Sat - Sun 7:00 a.m. - 4:00 p.m. Pacific time. French assistance is also available Mon - Fri 6:00 a.m. - 4:00 p.m. Pacific time. Please have your Order Number available.

Incorrect or damaged items

If you received the wrong product or it was damaged during shipping, please call Apple Sales Customer Service at 1-800-676-2775. English assistance is available Mon - Fri 5:00 a.m. - 8:00 p.m., or Sat - Sun 7:00 a.m. - 4:00 p.m. Pacific time. French assistance is also available Mon - Fri 6:00 a.m. - 4:00 p.m. Pacific time. Please have your Order Number available.