• 1.0 out of 5 stars

    Failed me when I needed it

    • Written by from Atlanta

    Do not trust this product. I needed to restore from backup and it took 36 hours. Then it lost the start-up disk. I had to reinstall OS X, and now all sorts of things are missing or are different from what they were supposed to be.

    This product is supposed to revert your system back to a point of time. It completely failed me when I needed it to work. I regret trusting it.

    4 of 4 people found this useful

  • 1.0 out of 5 stars

    Ready to give up on time capsule!

    • Written by from Dallas

    I am not really enjoying my time capsule! The 1st one that I purchased the Wi-Fi was faster than the cable modem that came with my service but as soon as I tried to back up one of my Mac it stop at 15% and said hard disk is damage and needs repair. I took that one back the next day to my local Apple store where they swapped it out when I told the associate what had happen she stated to back up my Mac’s for the first time via Ethernet. Once I set up the new time capsule it had a hard time staying connected with my internet and I got the say error again (hard disk needs repair) even with me trying the Ethernet back up.
    So back to the Apple store I go!!!!

    8 of 11 people found this useful

  • 1.0 out of 5 stars

    Do Not Recommend

    • Written by from Apo

    Well, I'll keep this short and professional. I have owned my Time Capsule for one year and eight months. Last month it started haveing a error code saying it was overheating, I took it into Apple they looked at it told me the fan was out and can't be fixed. Of course it is past the one year; I do not feel this product is a wise investment. I would also say I am a huge Apple fan but haveing some bad luck with their products lately losing faith in Apple.

    26 of 31 people found this useful

  • 1.0 out of 5 stars

    USELESS DO NOT BUY

    • Written by from beaconsfield

    2nd capsule and same intermittent problem powering down no back up no internet.

    7 of 13 people found this useful

  • 1.0 out of 5 stars

    Don't buy it!

    • Written by from Recife

    I bought mine 9 months ago and now it has so much problem that I don't know what to do anymore. The wi-fi works fine, but the back up just give headache.

    27 of 40 people found this useful

  • 1.0 out of 5 stars

    Wifi is great, time capsule is flaky

    • Written by from Toronto

    I bought the time capsule for the convenience of wireless backups, but instead ended up with a very cumbersome device.

    Backups frequently stall and end up incomplete, going unnoticed for days. The only solution I've found is to reboot my Macbook Air, which isn't really a solution at all, and is only effective for a day or two.

    Save your money and get an Airport express and stick to a USB backup. A very poor experience.

    22 of 26 people found this useful

  • 1.0 out of 5 stars

    Rubbish

    • Written by from Norfolk

    Does not do what it is supposed to. If you want to enter a world of slow back ups and be unable to access the data you have saved on the time capsule then go ahead and waste £249. It is so slow you cannot access anything on it. Enable as router - not possible unless you are a trained Internet programmer and understand double nat and dhcp. Don't waste your money...

    5 of 14 people found this useful

  • 1.0 out of 5 stars

    Its ok but beware of surprises

    • Written by from Kitchener

    I have had my time capsule for almost 8 months now. Normally when the time capsule doesn't connect properly I can just turn it off and turn it back on and everything works fine, but tonight it forced me to delete my old backup and start from scratch. There were no other options, I couldn't even put my old backups in another location on the time capsule and start a new backup. I have lost total faith in this product not to mention access to 8 months of backups which was the primary reason I bought this. Really disappointed.

    31 of 32 people found this useful

  • 1.0 out of 5 stars

    Poor performance

    • Written by from Lelystad

    Wifi signal is horrible, I have 2 of them to have signal in my home.
    Performance is horrible, I tried to use it for iTunes, but due to performance issues iTunes will not download to that location.
    Backup doesn't work on the Timecapsule due to performance issues.
    I used the time capsule as router.... Well it brings back old times, just like a dial up connection..
    Apple TV streaming.... nah, forget it.
    Apple support??? HA, I would be better of asking my wife.

    This all on a stable internet connection of 200Mbits. Got my old router back and my old NAS, all problems are over.

    18 of 34 people found this useful

  • 1.0 out of 5 stars

    Worst external disk I ever had

    • Written by from NEW YORK

    I DO NOT RECOMMEND
    Constant connection problems with my Macbook air in any kind of OS for several months, no solution. Go buy something else, doesn't worth it.

    14 of 24 people found this useful

  • 1.0 out of 5 stars

    Keeps needing a restart

    • Written by from Hove

    Macbook Pro, iPad and iPhone 6 are all fine on the network as they use the 5Ghz version.... iPhone 4s keeps losing network all the time at the 2.4Ghz keeps needing a restart. Turn off and back on again and it works again. Never had this problem once when using the BT home hub. Glad that the Macbook has got a wireless backup drive but disappointed in the amount of times I need to restart it.

    6 of 9 people found this useful

  • 1.0 out of 5 stars

    Time Capsule disappointing

    • Written by from Waban

    I purchased a new Airport Time Capsule, and it was relatively easy to set up. It completed a first backup on one computer. So far so good. The next day, I tried to set up a second computer for backup, but the backup disk could not be accessed. Got the message "internal drive needs repair". Having the backup disk crash after just one day of use is unsettling. I now have very little faith in this product as a backup option.

    25 of 34 people found this useful

  • 1.0 out of 5 stars

    worst apple product

    • Written by from Chelmsford

    ....two hours of trying and the airport time capsule I bought just won't connect, sadly the instructions that where supplied where just so vague it was laughable, while I like apple products, this has to be the worst experience I have had with an apple product, sadly its going back to the shop

    5 of 11 people found this useful

  • 1.0 out of 5 stars

    Triumph of style over substance

    • Written by from AUCKLAND

    Attracted by the promise of wireless back-ups (as I forget to do them manually) and the ability to extend the network on 5Ghz to support a new 'smart' TV (which it turns out isn't so smart, but thats not Apple's problem).

    Out of the box, easily set-up and initial back-up completed… looking good. Hang on, not much improvement on the 5Ghz network though, maybe it'll pick up. 7hrs later and uh-oh… Time capsule is over heating, fan running full speed and hot to the touch. Un-plugged and allowed to cool, fired back up and now its cool to the touch but fan running and airport utility stating that its overheating. However I do now have a 5Ghz boost!

    Following day, plug it back in and its overheating straight away with the fan running constantly, hours later and its still the same. Firmware updated, no difference. Next day it runs fine ( must have been because I logged the call to Apple support)… until its been on for 7hrs, and again its overheating (cool to the touch). Apple tech re-sets the unit, fan running but all okay in airport utility.

    Clearly some sort of software glitch that isn't monitoring the temperature properly and switching the fan on/off accordingly. Interestingly the old version time capsule (flat square one) is hotter to the touch than this new one.

    Only advice was to 'see how it goes' for a few days… I don't think so Apple, not prepared to trust my back-ups to a device that doesn't know if its overheating or not. Replacement is now in the post, hopefully the 2nd one is better!

    2 of 3 people found this useful

  • 1.0 out of 5 stars

    Died after a year, just after warranty expired

    • Written by from San Francisco

    I should have learnt my lesson with my first time capsule in grad school which was finicky and crashed once every 4-5 months. It lasted me through 4 years before dying, so when I got a new job, I conveniently forgot how terrible the device was in light of automatic backups.

    However I'm really annoyed that just shy of 12 months, the device crashed and no matter how much I reset it, it won't even show up on my computer. $300 wasted!

    42 of 57 people found this useful

  • 1.0 out of 5 stars

    Apple Guy, but Forced to Return it

    • Written by from Henrico

    I love Apple products but I was forced to return it. I honestly rather have the Time Capsule than what I was forced to get because in theory it should work better like most of my experience with Apple. I started with the Time Capsule. It was great initially then the internet crawls after about a day of use. I reset it and within minutes it crawls again. Netflix streaming is impossible. Time Machine backups are painfully slow but my main problem was unreliability. I have 105mps internet with comcast. I could do a speed test and pull in 120mps but yet if I try to load apple.com it lags for literally minutes. I use to work in the Apple store in college and I know my way around osx so I went to the wifi diagnostics tool. The Time Capsule was set to automatic with the same SSID for the 2.4 and 5ghz band but the firmware chose a crowded channel, channel 6 on the 2.4ghz band. I chose channel 3 even though my MacBook Pro was still connecting to 5ghz to see if that would help. It did but only temporarily. At 1st I thought it was my ISP but then I tried my old Netgear router and walla my Apple TV could stream Netflix again. I must have got a lemon I thought so I returned it and got the AirPort Extreme instead. The Time Machine backups were just too slow for me to justify staying with it when I could just connect an external drive to the extreme. So brand new Extreme, guess what happens? Same exact experience! I get on the Apple forums and numerous people are complaining of the same issues. I go to the Apple Genius Bar and they've seen this before but suggest I try another one. After 2 I give up! I ended up getting the Netgear Nighthawk router. It isn't as elegant as Apple's but it's fast and reliable. Also it has USB 3 unlike the USB 2 on Apple's so I actually have faster Time Machine backups. It's been a month and internet hasn't dropped speed once so I know it's not the ISP. Apple please let me know when this is fixed. One of your most loyal fans!

    132 of 138 people found this useful

  • 1.0 out of 5 stars

    Great... while it still works!

    • Written by from MARYLAND

    I've had two Time Capsules over the past two and a half years, BOTH died what I consider a premature death. Now that warranty is up the Apple Store at Charlestown told me (in really nice words) p off or buy yet another one.. I've decided to use a generic external hard drive for my backups (for $75 I can buy a 1TB external hard drive, AND most likely it will last longer!). In the meanwhile I've got a really nice looking (but very expensive) white doorstop. Not impressed.

    2 of 4 people found this useful

  • 1.0 out of 5 stars

    That's 2 days of my life I won't get back

    • Written by from Sheffield

    Awful product. Great idea in principal however in practice dreadful. After 3 hours struggling to get my mac to find the drive it finally started the initial back up. Next morning all appeared well however after a quick check through the back up list only 1 further successful back up had been done. Set it to back up and it started. After 10 minutes it stopped as it. "Couldn't find the disk". Tried resetting, restoring, erasing all to no joy. Airport started telling me that the drive needed repair however after not being able to find any way to do this I erased the drive and started again only then for the drive to completely disappear of my list in finder.

    There are a number of 4/5 star reviews and it appears that these things either work or they don't. Personally I'm glad it failed before I had anything important on it. I'm going back to my manual back ups with a local USB drive. Far more reliable and recoverable should the worse happen and it fail.

    Cracking Apple idea but either poor implementation or poor components. Really not worth the hassle or expense. There are far cheaper and more reliable alternatives out there.

    Mine has gone back to the shop for a refund.

    20 of 26 people found this useful

  • 1.0 out of 5 stars

    Slower than slow

    • Written by from Rockwall

    This thing crawls at a snails pace - internet is filled with slow comments

    33 of 67 people found this useful

  • 1.0 out of 5 stars

    Complete waste of $$$$

    • Written by from Randwick

    Bought this to improve wifi signal throughout my 2 level home. It is physically connected to a Fritzbox 7270. Easy set up, no problems there. But resulting signal is no better than the original Fritzbox.

    Lesson learned: spend my money on a good modem, and a NAS system like Lacie 2 big.!!!

    2 of 6 people found this useful