Customer Reviews and Ratings

3.0 out of 5 stars

Based on 55 reviews

  • 4.0 out of 5 stars

    Review AND Response to Roger J from Black Creek

    • Written by from Desertville

    4 of 7 people found this useful

    First the review - Excellent product for seamless simplicity and back-up. It advertises itself as back-up appliance and nothing more or less.
    HOWEVER having a user changeable option would be awesome, something a little larger that has a removable bottom plate to swap out drives and set them in various RAID modes RAID 1, RAID 0 or JBOD for Time machine back-up and be able to use one as a iTunes Server would be awesome!!

    Now to the response:
    Roger J from Black Creek -- it really depends on your router and the configuration you have them set-up in.
    The TIme Capsule is completely capable of extending various networks. you're router needs to be set-up to be extended and the time capsule will need to JOIN that network and then you are able to extend it.

    Was this useful? Review AND Response to Roger J from Black Creek

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  • 1.0 out of 5 stars

    Time Capsule 3TB

    • Written by from sherborn

    15 of 19 people found this useful

    Apple is losing the war. 4TB drives are common, USB 2.0 is so passe and where is the Thunderbolt for a shared drive? Drag this product, kicking and screaming, into 2012 with some better shared drive capability and some real capacity

  • 3.0 out of 5 stars

    Good so far but still lacking some functionality

    • Written by from Black Creek

    17 of 21 people found this useful

    Love having a dedicated backup device on the network which is seamless.

    Really not impressed that you can't use it to extend a wireless network with a non-Apple compatible product, at least without having to use an ethernet cable. Now Time Capsule has to live beside my router, negating any wifi usefulness.

    Was this useful? Good so far but still lacking some functionality

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  • 1.0 out of 5 stars

    Unreliable - pointless as a primary backup

    • Written by from Gibsons

    22 of 32 people found this useful

    It installed and worked perfectly with little setup. Wireless worked. Network worked. My printers didn't worked but one has a scanner and that option does NOT work when connected to TC.

    However, I have to say the continual error message saying "Time Machine completed a verification of your backups. To improve reliability, Time Machine must create a new backup for you."

    This is NOT improving reliability. It is evidence of UNreliability. The Apple site says "Back up a lifetime's worth of memories with Time Capsule..." Hmmm. No. it can't even backup (and keep uncorrupted) a week's worth of memories.

    Great looking product. Worked brilliantly for a few months. Now, useless and untrustworthy.

    Was this useful? Unreliable - pointless as a primary backup

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  • 4.0 out of 5 stars

    Love the Time Capsule, take care of it and it will last.

    • Written by from Oakland Park

    50 of 57 people found this useful

    Time capsule is something that I really was excited to get. I like the unit, but it is NOT without it's quirks.

    #1 Placement. The unit runs very hot, since this has a card drive and router within the case the worst thing you can do for it is place it on a bookshelf with books on either side thereby restricting airflow or on the floor where all kinds of dust & dirt will get into the device. It needs to be in an open area and away from any large electrical or magnetic interference (think microwave, fan motors, older HDTV).

    #2 Electrical. It's a hard drive, if you don't have it plugged into a UPS (uninterruptible power supply) you are asking for trouble with the first thunder storm where the power flashes or if your in an area where you get brown outs or spikes. My neighbor couldn't understand why his external HDD's kept failing. I walked in and asked where his UPS was... He said... UPS? He got one and hasn't mentioned any problem since. Some wireless (non mobile phone) handsets also cause interference.

    #3 Other hardware communicating with it. Think of the time capsule as a wireless freeway, but if you have any slow devices (wireless b or g) they will slow everything else down with it.

    4) It only has 3 Gigabit ports. True, but a gigabit switch is relatively inexpensive and easily increases the number of gigabit ports with no configuration needed. (I have a DLink 8 port switch connected to my setup)

    If you have taken these quirks into consideration when setting up the unit you will get excellent results. I get 14 to 20 MBPS down and 11 to 15 up.

    Working with other devices:

    Setting up a printer was practically mindless with my iMac. I plugged in my HP 2200 USB printer and powered it on. Went to my iMac and went to add a printer and it found it immediately and applied the drivers.

    Apple TV and my iMac. Apple TV immediately saw my iMac iTunes library so I could start watching my movies on my HDTV.

    Time Machine. Works quite well on my TC, the one challenge is if the backup gets interrupted for any reason you may need to reboot the TC to get the files to allow access again.

    iPhone is able to see my iTunes library and sync's automatically to my iMac through the TC.

    Back to my mac. Remote access works seamlessly through the TC so I can access my files on my iMac via my Macbook.

    Around mid January, I did have some issues with TC, but it was because my ISP was changing over to IPV6 and didn't communicate the changes (they assumed everyone would use their poor excuse for a router) so after about :30 with their tech support they told me what the change was and I adjusted accordingly.

    Overall I have been quite happy...

    Was this useful? Love the Time Capsule, take care of it and it will last.

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  • 5.0 out of 5 stars

    A big improvement

    • Written by from Chardon

    18 of 20 people found this useful

    This is an expensive product. But it is also an excellent one.

    My wife and I both have had various Macbooks and Macbook Pros for years. We have used Time Machine since its inception, and have always relied on it for backups. Being laptops, we've preferred wireless backup drives.

    We have tried using several solutions. The most reliable seemed to be an Apple Airport with drives hooked up to the USB ports. Though this worked fairly well, there was always little problems, mostly centering around drive availability when Time Machine was ready to back up. Time Machine seems pretty sensitive to any significant latency when it's ready to do it's thing, often requiring a reboot to get everything back in line when a glitch happened. Various workarounds helped, but there were still little niggling problems now and then.

    Not any more! Since installing our 3 TB Time Capsule, things click along smooth as silk. When Time Machine wakes up to do it's thing, the Time Capsule's drive mounts on my desktop. The backup happens, and the drive disappears. Simple, quick and reliable. I also have two drives connected for extra storage, both of which work great, and three printers shared, all of which are easily accessible from my Macs, my PCs, and even my Linux boxes.

    Good job, Apple! Well worth the price!

  • 1.0 out of 5 stars

    terrible product

    • Written by from Pepperell

    16 of 32 people found this useful

    Using Time Machine to back up your computer is painfully slow and requires herculean efforts. To restore my hardrive, it took more than 2 days. In addition, the hard drive in the Time Capsule failed after the second year. This product is terrible. For the same money, you can pick up a cheap wireless router and an external backup drive that wont fail in less than 2 years.

    Save your money. There are better options out there.

  • 5.0 out of 5 stars

    The new one is great

    • Written by from Milton Keynes

    14 of 18 people found this useful

    Yes the old tc's did have the dying problem but they have fixed that on the new one it is great. I run mine 24/7 and its been running for 2 1/2 years if you have an old one before it dies what you need to do is buy an apple AirPort Extreme and then buy either a 3TB or a 2TB hard drive connect it to the extreme through the USB and you will have it just like the tc only it will work forever and it will work with time machine and it will be just like a tc and back up wirelessly

  • 5.0 out of 5 stars

    Time Capsule LOVE

    • Written by from BUCKLEY

    23 of 31 people found this useful

    I bought my first TC (500GB) 6+ years ago with my 24" iMac. It was a breeze to set up and has reliably backed up every hour since - saving my bacon on many occasions. My only "problem" came last year when the TC was full, at which point it obviously and understandably couldn't perform full back-ups and I had to make some manual provisions. At that point I purchased a 2TB TC, which has also worked flawlessly and now backs up both my 24" and 27" iMacs - loaded with large graphic design and motion graphic files. We had a power outage yesterday at which point I lost some unsaved files on my 27". TC saved the day yet again.

    I don't understand the problems people are having with set-up and early drive failure. If you have a problem, call Apple's legendary service line and they'll quickly resolve it for you. I never go without Apple Care for extended protection. Oh, and my 6+ year old TC? Still runs like a champ. I just use it for a back up external drive now that my 2TB has taken over as primary router and back up. Apple rocks and the TC is no exception.

  • 1.0 out of 5 stars

    Disappointed

    • Written by from Jarrow

    26 of 41 people found this useful

    Have to say that I am disappointed with the Time Capsule. It could be so much better than what it is.

    First of all it does not back up iPad, iPod or iPhone unless they are already backed up on your computer.

    This is purely used to backup your Mac and will not automatically back up a windows PC.

    The reason this disappoints is because it could be so much more. The automatic backup of your Mac is a good feature but I wanted this so that I could free up space as well as back up my system. I hoped that I could move photos, videos, etc to the TC and then access them as required through any of my Apple devices which would free up loads of space. Ok you can write to your TC but the problem is the data you write will eventually be wiped over automatically and without warning when your Mac backup is updated as it works on a first in first out basis when deleting old files.

    An option to allocate x amount of space for backup and another amount for hard drive style storage as well as easy access and streaming to other Apple devices would make this an amazing product. Unfortunately it doesn't do this.

  • 5.0 out of 5 stars

    Time Capsule saved my job!

    • Written by from Sutton Coldfield

    26 of 31 people found this useful

    I purchased one of these last summer to replace my old Netgear router. The 3tb backup seemed like a nice bonus so I decided I would go for that model as I work long hours and unfortunately don't have time to regularly back up my data (I know, it's bad). On Monday this week, I copied everything off my Macbook to an external drive in order to make space for some development work I had to do. At the end of the day I went to put it all back on my Mac and....clunk! the external drive failed completely, with everything I have worked on for the last 12 months (and it was really important data too with severe implications for the company I work for had it been lost). Fortunately when I got home, I found my time Capsule had EVERYTHING backed up to 2:00am the evening before when I had last shut down my Macbook. I had never made any effort to back this stuff up other than to initially set up the device and forget about it, and it was all waiting for me. I went back to work the next day and found my boss looking very unhappy, he was at a loss as to what we would do without this data. When I told him about the Time Capsule his face lit up, we are all so happy, several colleagues have since gone out to buy TC's and my new nickname at work is "Captain Time Capsule". Thank you Apple, you have saved my rear end, from me and from everyone here at (a competing I.T company) :-)

    Was this useful? Time Capsule saved my job!

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  • 1.0 out of 5 stars

    3 TB Time capsule

    • Written by from Ottershaw

    25 of 73 people found this useful

    Hopelessly difficult to set up. Manual is the worse ever. Doesnt even have a thunderbolt port :(.

    Hope I can get a refund.

  • 5.0 out of 5 stars

    Amazing!

    • Written by from Lockport

    24 of 31 people found this useful

    The time capsule is the best way to store your data for any reason you might have, this product has help me in so many ways its unbelievable! I've had this device for so long and I haven't even used a TB yet! 5 stars!

  • 1.0 out of 5 stars

    It died after 2 months

    • Written by from Bassendean

    2 of 3 people found this useful

    I had to replace the hard drive on my 27" iMac I purchased the time capsule so I could do a time machine back up. This took 3 days for the initial back up which is ridiculous but the back ups after this were relatively quick. I them had my hard drive replaced and start my recovery only to find that the operation system and my applications did not back up but I had nothing exclude in the back up options. This was not so much of an issue all I needed to do is reinstall all of my programs which wasted my valuable time. The system was up and running again so I started to recover all of my files and documents 560GB worth and this was going to take 5 days another waste of time. After the third day I checked on the restore and it had stop because the Time Capsule died which meant I have lost over $2000 worth of photos two years worth of email plus a lot more important documents.
    In Apples defence they are trying to track down my old hard drive and if the find this not all is lost.

  • 1.0 out of 5 stars

    Unreliable - avoid!

    • Written by from Perth

    4 of 6 people found this useful

    I love all of my iProducts, but my Time Capsule is an absolute lemon. I was a bit disappointed that it took several days to complete my initial back-up (1TB of data), but I soon had it backing up seamlessly with Time Machine. Alas after six weeks I started getting error messages for no apparent reason and could no longer back-up, nor access any of my old back-ups. Over an hour on the phone to Apple support, who had absolutely no idea what the problem was and ended up recommending that I completely erase the drive and start again. It then took another SIX DAYS to complete its initial back-up and now lo and behold I immediately started getting error messages again and have been unable to complete any more back-ups. The Time Capsule / Time Machine combo has a lot of potential (it was great while it worked!), but needless to say, there's no way I trust this machine with my files.

  • 1.0 out of 5 stars

    Device died after only 16 months

    • Written by from Portland

    86 of 102 people found this useful

    Extremely disappointed at the reliability of this device. It worked fine for a little over a year and then died. External power supply is not the problem. It is the internal power converter that is dead. The device will not power own, even when I use an external power supply from a known good device.

    Was this useful? Device died after only 16 months

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  • 1.0 out of 5 stars

    T Capsule suddenly failed...

    • Written by from Bailieborough

    21 of 24 people found this useful

    This is the message I get -

    "Time Machine could not complete the backup. The backup disk is not available."

    But the green light is on...I am VERY disappointed and at a loss to know what's wrong.

    I DID rate it at 5 prior to that as it's effortless; you don't know it's there and it's automatically working away.

    Was this useful? T Capsule suddenly failed...

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  • 5.0 out of 5 stars

    Easiest Installation Ever!

    • Written by from Grand Junction

    45 of 50 people found this useful

    We purchased the 3TB Time Capsule to replace an existing AirPort Extreme on a hybrid Apple/Windows network. I dreaded the the changeover for fear of the nightmare it would be with all the various devices on the network. These fears were totally unfounded. It took less than five minutes to make a seamless transition. We plugged the TimeCapsule in and it all but did everything automatically. It even transferred the old settings and reset the old AE base to factory settings. I didn't have to do a thing other than make a few clicks.

    Thank you 1 Infinite Loop for making product that was so easy to install and plays very nicely with products from Redmond, WA.

    Was this useful? Easiest Installation Ever!

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  • 2.0 out of 5 stars

    Some good points outweighed by the bad

    • Written by from Palmerston

    5 of 6 people found this useful

    Connectivity is simple, however drops out if you are transferring data and attempt anything else, such as search files or open files on the Time Capsule at the same time.

    Using Gigabit is slower than wi-fi and data transfer is the slowest I have come across. I normally use PC and NAS, which is a lot faster. It took 15 hours to transfer 160gb by wireless.I would also suggest that this is a particularly slow hard disk.

    Given the price, I would suggest putting a hard disk on a router for more speed, or connecting directly to an external hard drive - save $450 on a 2TB HDD

    Was this useful? Some good points outweighed by the bad

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  • 1.0 out of 5 stars

    Lousy powersupply

    • Written by from Valby

    19 of 32 people found this useful

    Worked very well for 2 months and then out of the blue - powersupply began failing. All ofa sudden it would just stop and I couldn't get it to start again. Left it alone for a month and it could run for a few days. Seller wouldn't repair or swap. Not at all happy.