• 4.0 out of 5 stars

    Good performer, but makes me nervous

    • Written by from Denver

    I'm a long time user of Promise RAID systems. This is my first purchase of a Pegasus RAID, which isn't quite as full featured as their server class equipment, but it saves a ton of money since it uses Thunderbolt and forgoes the need for an expensive fiber-channel card.

    The one missing star is because this RAID only supports a very limited number of hard drives and those drives are fairly low-rated for reliability. For example, if you need to replace a 2TB drive, the only officially supported option is the Toshiba DT01ACA200. Check out the reviews on Newegg and you'll see why it makes me nervous.

    The only other options would be a 3TB or 4TB Seagate drive (ST3000DM001 and ST4000DM000 respectively). The former is also poorly rated and the latter is a waste of money and capacity, considering it will only use 2TB when added to your existing level 5 RAID.

    And what happens when these drives go EOL? Hopefully Promise will provide some more options, but this is an expensive purchase to base on hope.

    Overall, performance has been pretty good, but it's hard to wholeheartedly recommend a RAID with such limited drive support.

    1 of 2 people found this useful

  • 2.0 out of 5 stars

    Very bad start

    • Written by from Galston

    The first Pegasus 2 arrived with a dead drive. Days and weeks of trying to deal with promise support from Taiwan was extremely painful. And their online support system is just mind boggling as another reviewer mentioned. Promise even logged on to my computer twice to try and resolve the dead drive despite me stating the obvious, its DEAD, and the Promise Utility says so too.
    They initiated an RMA and said I had to cover costs to post it to an Australian address. I refused and called Apple who promptly replaced it. Now, a week later, I cannot initialise the system. 6 times i have tried. I cannot get it past 64% and that takes at leaf 10 hours to get to that point, then you have to start again once it stalls.. I have the system preferences keeping everything ON in Energy saver.
    I read the Apple description with an angry chuckle...
    "Pegasus2 systems are user friendly and come preconfigured straight out of the box — so you can just plug in and start using."
    This is just a straight out lie.
    If it ever works I am sure it will be great, nice and fast, but its infinitely slow right now and my anger grows by the day.

    1 of 1 people found this useful

  • 3.0 out of 5 stars

    First one failed...

    • Written by from Aberfoyle Park

    Ok... waited 12 weeks for this to arrive after receiving my Mac Pro... great anticipation... but then 2 dreaded red lights appeared...2 failed drives. Didn't even get to use it...they failed during the auto setup phase. Tried finding local (Aus) Promise support...no good. Then figured I should just call Apple. Glad I did.

    2 Days later the courier arrived with my new unit...and took the old one away.

    This one did the auto setup thing for about 6 hours...and 6 blue lights later I'm using it to cut a documentary.

    So zero stars for the first unit... 5 for the second... average of 3 stars.

    As long as this one keep working I'll be happy...

    2 of 2 people found this useful

  • 1.0 out of 5 stars

    Avoid at all costs

    • Written by from Sydney

    I bought this unit alongside a new Mac Pro. The Mac Pro is a dream – the R6 is a nightmare.

    Within a day or two the first drive went. As soon as that was replaced, so did another. Two out of six drives failing in the first two weeks might not be a deal breaker, as it may just reflect the lower error tolerance of a system like this. But Promise's customer service, their online support system and their insistence that I pay to return their faulty products to them didn't help their case.

    The system would freeze during copying operations, would randomly unmount and eventually not mount at all. Promise's response to my support requests laboriously logged through their very unfriendly site was to replace those two drives but to ignore everything else until they eventually advised me to turn it off and on. (The many discussions about the same issues in online forums including Apple's suggest the R6 may in fact simply be incompatible with Mavericks.)

    The saving grace in this story was the excellent support I received from by Apple staff, who apologised on Promise's behalf (something they hadn’t done) and offered without hesitation to send a courier for the device and refund my money.

    4 of 4 people found this useful

  • 5.0 out of 5 stars

    Fast & Quiet

    • Written by from Los angeles

    Configured to RAID 50 on Mac Pro Late 2013.

    -Mac Pro internal SSD speed of 975mb write/ 942mb read.

    -Promise Pegasus2 RAID 50 730mb write / 659mb read.

    Using Blackmagic Disk Speed Test utility.

    No problems to speak of when using it with Final Cut Pro X with 2k video.

    18 of 19 people found this useful

  • 5.0 out of 5 stars

    Fantastic.

    • Written by

    Purchased one for testing and to help me decide whether or not to have more ordered for my students to use in my Final Cut Pro editing lab.

    So far, so good. Honestly, I'm very impressed with the ease of use and performance of this Pegasus2.

    30 of 32 people found this useful

  • 4.0 out of 5 stars

    so far so good

    • Written by from HICKORY

    Bought one of these for home use: photos, movies, etc. As the doc says, it does need some time to get itself ready for use. The management program is on the storage itself and works fine. Called support once (to see if unit can be laid on it's side - the answer is yes, it can) and they responded quickly.

    29 of 33 people found this useful

  • 2.0 out of 5 stars

    The connection is unstable between R12 and iMac

    • Written by from Hong Kong

    My R12 storage is good but the connection is unstable, it will disconnected from the iMac sometime and need to reboot the Mac to reconnect it, too bad.

    2 of 2 people found this useful