• 2.0 out of 5 stars

    Pretty disappointing

    • Written by from Peterborough

    There is a lot of promise in a product like this but I have been left disappointed. I have a 3 storey house with the bridge on the middle floor and 2 bulbs also on this floor. No problems connecting to these bulbs and the system works as advertised. However, I have put 2 bulbs on the top floor (real distance around 7m direct from the Bridge and 3m directly above one of the other bulbs) and the lights are constantly unreachable - the stated range is 30m but I do appreciate that travelling through a floor will affect the signal. The mesh network created by bulbs is very weak as is the bridge signal. A call to customer support suggested buying a separate starter pack for the top floor. Despite not having the first set working properly, I also don't have a network connection upstairs as is required for the bridge - the support representative responded with "oh...". Support really don't have a clue. For such a high end product I expected a lot more. I would be happy to try and extend the system upstairs but the closed nature of the product seems to make this impossible unless you try to build a big mesh network of more bulbs - not practical in the house I have - I have already placed the bulbs as effectively as I can. A more practical solution would be a mini bridge for use in other locations acting as a wi-fi repeater of sorts. The 5 star reviews on here may be valid for a system set up in 1 room or on one floor where the bulbs are located close to the bridge but if you have anything other than that, don't waste the considerable money that this costs!

    0 of 1 people found this useful

  • 2.0 out of 5 stars

    A product to love - in theory

    • Written by from Essen

    Whilst in general a very cool product (bulbs do exactly what they are supposed to do, such as creating very nice lighting scenes, dimmable, light up on arrival at home, etc.) I have encountered severe quality issues. Out of 9 bulbs in my home, a total of three have now died already (within 6 months). While they were eventually replaced (which took forever as you had to mail them to Philips), the app does not allow to delete any bulbs, so I have three defective (non-existing) light bulbs in all my scenes. Only way to fix is a complete reset, which completely deletes all you scenes and all shares. This is unacceptable for such expensive product.

    Philips really has great ideas for products, but is extremely bad in making reliable, well manufactured, enduring objects. Its a 60 bucks bulb that comes with an incredibly bad app and even worse quality.

    11 of 11 people found this useful

  • 2.0 out of 5 stars

    Brace yourself for spending countless hours tinkering with the settings

    • Written by from Virginia Beach

    While I found the idea behind Philips Hue great, the software provided, as well as the Hue website are awful. Luckily 3rd party apps that make better use of these light's astounding capabilities are coming up. Still, get prepared to spend countless hours tinkering with the settings and your control over the lights failing just when you need it most. This is the second great Philips product I own that is impaired by substandard software.

    16 of 18 people found this useful

  • 2.0 out of 5 stars

    Needs quality control!!

    • Written by from Winchester

    I purchased one dozen single pack Hue light bulbs after falling in love with the starter kit. Much to my dismay, only half of the light bulbs "worked". Sure, they lit up, but they were not recognizable by the Philips Hue Hub. When they work - they are wonderful, but I wish that half of mine had not been DOA!

    30 of 36 people found this useful