• 5.0 out of 5 stars

    Hue is a hit in my home!

    • Written by

    Very easy to set up. Make sure to test which one is the 1,2,3 lightbulb so you don't set them up around your house and realize they are in the wrong order. The app takes a little bit of time to master but once you figure it out it makes perfect sense. I love that you can create or modify existing light recipes to better suit your preferences. Sure your friends and family will look at you funny when you tell them you just bought 3 lightbulbs for $200, until they see them in action. Having the perfect lighting for every moment is amazing and I can't wait to add more.

    1 of 1 people found this useful

  • 1.0 out of 5 stars

    Great concept but far from viable - your paying to be a beta tester

    • Written by from Superior

    The general response from Phillips is
    Thank you fro your reply and for reporting all the issues you are experiencing.

    Indeed, when using the Hue system with multiple devices, there are issues we are aware of and that we will address in future updates, which we hope will be available shortly.

    We apologize for all the inconviniences.

    Scenes don't properly migrate to be shared between my devices. I have deleted scenes repeatedly on both my iPhone and iPad only to have then reappear. The website shows some scenes associated to one device but not another - even though they were created on the device that is not shown to be selected.

    I have deleted from the website too - but apparently some unwanted Scenes had already been copied back to one device or anther - so poof they still return. I should not have to put all devices in front of me and be on the website at the same time to delete everywhere at the same time and hope for the best.

    Alarm settings don't transfer when a Scene does get transferred - but adding them back doesn't appear to create a new Scene just an odd version on one device. No idea which Alarm then takes precedence as only one shows on each device and the Website. Not good. So much for making changes when away - but then again that's not reliable either.

    Remote operation when NOT in my network is anything but a certainty - it may work it may not. Logging in and out of the website portal for remote operation may or may not help - the login will report success and shoot you back to the app, but then the app fails when trying to adjust a Scene. Mere On or Off may work and often does - but this is not reliable or true remote operation.

    All in all a heck of a lot of money for a system that while fun, falls way way way short on expectations. Phillips Customer Service is worthless. Lots of try this or try that - and yet when I report back that the suggestion did not work it's just a canned response about how we are aware there are issues.

    If you have only one device and want to control only two bulbs maybe this will work for you - but if you have any desire to try and control multiple lights with multiple devices think again.

    23 of 26 people found this useful

  • 3.0 out of 5 stars

    Disastrously buggy software

    • Written by from San Francisco

    I actually really like this product. It's fun and useful. The hardware is great. The software is another story. It's so astoundingly buggy it's amazing it's actually a shipping product. Scenes edited on one device disappear on another device. Edits made on one device will update the bridge, but then won't synchronize to the other device. A scene started by an alarm will leave a bulb dark, whereas manually selecting the scene will turn it on. I just hit the "All Off" button on my iPhone, which not only turned off all the lights but also deleted the current scene off all my devices. Trying to restore it deleted all the OTHER scenes.

    So, even though this review has sort of a "Aside from the shooting, how was the play, Mrs. Lincoln?" feel to it, hue really is a nice product (aside from the childishly inept software). Fortunately, it's easier to fix software problems in the field than hardware problems.

    3 of 3 people found this useful

  • 3.0 out of 5 stars

    Great Hardware, Portal and Bridge Software are a Mess

    • Written by from La Grange

    Flawless local and remote control of these lights through my z-wave home automation system (Veralite controlled through Homewave App on iPhone). The lights themselves are flexible and produce high quality output.
    The Philips portal and bridge link software produces constant connection errors and doesn't work consistently for anything beyond playing around changing light colors. Philips color control through mousing over photos is bizarre.
    Don't buy these lights believing that Philips portal software will provide useful and reliable automation functions.

    4 of 4 people found this useful

  • 2.0 out of 5 stars

    Great idea, poor execution...

    • Written by from HAYMARKET

    The system and app software are buggy and unreliable. Alarms and timers don't work reliably and lighting levels often don't engage to the same level each time a program executes. Philips has a great idea here but it's not ready for prime time, particularly at the current price tag. Bottom line--it's not a system that works reliably enough to augment your home security plan by having lights turn on and off reliably while traveling.

    3 of 3 people found this useful

  • 5.0 out of 5 stars

    Awesome lighting and so simple

    • Written by from WOODEND

    Great idea and really high quality.
    Software will only get better and is already good.
    Have fun and enjoy technology for what is a very reasonable price.
    Have whole house now lit by HUE.


  • 2.0 out of 5 stars


    • Written by from Esher

    A good product and one of the good ones in the market. However, the price is quite steep for three bulbs that can be controlled by a device.

    I think they need to reduce the price so more can take advantage of energy saving and lighting design.

    6 of 12 people found this useful

  • 4.0 out of 5 stars

    Darned Awesome

    • Written by from MONTEREY

    Although when I originally purchased this item I was quite upset by the fact that I could not use it to set a permanent program of on/off (when I travel it's important that home patterns not be interrupted), the latest software update fixed all that and I truly appreciate this product. Said latest update includes features such as "randomize" and also allows the user to set days as well as times for lighting. The incredible range of light "recipes" combined with the ability to set alarms (replacing those plug-in timers with vastly improved to-the-second reliability) makes this a worthy addition to one's home.

    I have, however, experienced issues whilst simultaneously using the app on both iPhone and iPad. Once I deleted the app on one device it was fine.

    6 of 6 people found this useful

  • 4.0 out of 5 stars

    Awesome Product — Software Needs Improvement—Obvious Capability Overlooked

    • Written by from Lake Worth

    Awesome Product in General:
    This product so intrigued me that I purchased it a few days after first seeing it in the Apple Store. I found set up quite easy and had purchased three additional bulbs for a six-light system. In general this is an awesome product but the software screams for improvement.

    Main Software Failing:
    The most obvious expected use—to light an environment and have it fade through various colors in sequence over time—has been completely overlooked in the app. It appears that this is supposed to be handled by the timers but when setting up a timer in a "scene" there's no provision to have it go to the next scene. This is made worse by the fact that the timers do not work anyway. (And I have downloaded the version 1.1 software update.)

    Application Suggestion:
    There should be a feature allowing multiple scenes to be arranged along a timeline and then saved like a movie. Running the timeline on a loop would create fade between scenes for constant color (and mood) shift within the environment. This capability is such a no-brainer that Philips software designers must be working on it for the next update. I'd be very surprised if they are not. Philips do you copy?

    Bugs and Nits:
    I agree with a number of the complaints in other reviews: script font is silly, deleted scenes reappear, scenes duplicate themselves, scene arrangement changes, frequent connection error messages, turning on and off at wall switch reverts lights to default, bulbs do not do blue very well, etc...

    On a positive note:
    Alarms do work and I have successfully set up a recurring daily lighting event.

    Commercial Potential:
    Let me reiterate that in general this is an awesome product with great potential. I am considering using it professionally to light a museum exhibit. It could be a great low-cost solution for dynamic lighting design with a few obviously needed software improvements.

    7 of 9 people found this useful

  • 5.0 out of 5 stars

    Must HAVE!!!

    • Written by from Miami

    I love the simple functionality! I have different settings depending on what mood I want the house to be.

    2 of 4 people found this useful

  • 4.0 out of 5 stars

    Hue lights up the room

    • Written by from Melbourne

    Replaced 3 halogen bulbs with the 3 Hue bulbs in the starter kit and I'm very impressed. Aside from the 30 minutes childish fun I had of using the pre-defined colour patterns, the ability to tune the colour was fantastic, especially in areas where a brighter more blue light is required, like when reading. I would replace alll of the bulbs in my house, but the cost of the bulbs is prohibitive.

    2 of 4 people found this useful

  • 2.0 out of 5 stars

    Great Idea But, everyone that I know seems to have issues

    • Written by from Los Angeles

    Only made for indoor use, and with a single day program not a full month or even week long program. (Meaning you will have to set the time each day) if you desire different timing each day. You can not program it for a 30-day duration.

    - Great Idea but not to much thought went into it.

    Bring it back. it's not worth the headache...

    14 of 18 people found this useful

  • 3.0 out of 5 stars

    Great but could do better

    • Written by from London

    Good but could put much more effort into these

    3 of 8 people found this useful

  • 3.0 out of 5 stars

    Almost Awesome - but why no fade times?

    • Written by from Ormeau

    Loving the Hue lights. Though main downside is lack of being able to set a fade time. I bought these primarily for my home theater. However was rather surprised that the default app and others out there, would not let me create a fade in/out time for presets :(. Fade times are probably 1 second which is too quick for that theatre experience, and a shock at the end of the movie. I'm just surprised you can't sepcify say 10 second fade in/outs for the presets - hence 2 stars dropped for that.

    Other downside would be lack of bulb types and sizes limits my ability to put these in many other fittings throughout the house as I have a few Bayonet Cap fittings. I'm sure if these prove as decent sellers Philips will be adding a wider variety.

    Otherwise very happy with my Hue and will be buying a few bulbs for other areas in the house that will fit them :)

  • 2.0 out of 5 stars

    buggy. Philips need to improve

    • Written by from Blackheath

    Setup timer to turn on two lights, but often only one will turn on. Also setup geo-location "My location" to turn on lights when approaching the house, but it doesn't work, and worse, while in the house, it thinks I have just arrived and randomly turns on the lights. I only needed two of the three bulbs in the startup pack, so not sure if only installing two of them is reason for my problems. I am using Hue V1.1.1.

    15 of 18 people found this useful

  • 5.0 out of 5 stars


    • Written by from New York

    Great stuff. Easy set up and works like a charm.

    2 of 6 people found this useful

  • 2.0 out of 5 stars

    Nice, but I can't use it.

    • Written by from QUEANBEYAN

    It's nice that these have arrived in Australian apple stores and are configured to use the power supply we have. What is not so useful is the bulb not being to be plugged in to any of my existing light fittings. While is seemed to come as a complete surprise the guy in the Apple store, light fittings that can accept Edison bulbs in Australia are an exception. That is because we use bayonet fittings - they are an Australian standard. Hopefully, the bulbs will soon be released with a fitting we can actually use.

    3 of 3 people found this useful

  • 3.0 out of 5 stars

    No Bridge Found Error Message

    • Written by from La Verne

    My app keeps coming up with the message saying there is NO BRIDGE FOUND. It can not locate my bridge. I have everything connected the way it should be but nothing works. All of the lights on the bridge are lit and the globe looking one is now blinking. There is no number to call, I have submitted an email and no response.

    I will add that when this device did work, I had a blast with it and multiple friends have bought it since. It seems as though that the NEW APP UPDATE had something to do with this problem. Well I guess it is now time to sit and wait and pray that a new update comes out soon or I have just wasted $200. I hope this helps you and hope yours works if you purchase it and hope mine gets fixed because its cool when it works!

    8 of 9 people found this useful

  • 1.0 out of 5 stars

    Great Concept but not usable

    • Written by from Surry Hills

    This is a great idea but the technology is far too juvenile to be used in the home.
    I found it set up and did the job right out of the box as described BUT it seems there is a problem with the bridge as it stops working after about half an hour requiring a restart.
    The other problem is there does need to be a simple on/ off switch so you can turn the lits on or off with out having to fiddle with an iPhone log on with passwords etc.
    This means you cannot live with the system in your home on a daily basis.
    Otherwise brilliant.

    2 of 2 people found this useful

  • 5.0 out of 5 stars

    Outstanding Product

    • Written by from Calgary

    I highly recommend Hue to anyone who wants to control their lights from an iPhone, iPad or the WEB. Colors, brightness and auto on/off times by day of the week are awesome. The power savings from LED lighting is also phenomenal, these bulbs give off the light of a 60 watt bulb yet only consume 7.5 watts at max brightness, less if dimmed. I will be adding many more bulbs in the next few weeks.

    5 of 10 people found this useful