• 1.0 out of 5 stars

    Deceptive advertising, does not produce all colors

    • Written by from New York

    The bulbs have very poor available color space. They won't do royal blue, powder blue or forest green. The best approximations they can come up with are violet and lime green. White light is good, but there are cheaper alternatives on the market for that. I did not encounter loss of connection or other technical issues like those reported by many posters, but again I returned the product immediately. As far as I am concerned if I invest 400$ in 6 RGB bulbs they should have perfect color mapping and all the software issues should have been worked out.

    2 of 2 people found this useful

  • 1.0 out of 5 stars

    Great but don't buy yet

    • Written by from SLIDELL

    Don't buy Hue Bulbs just yet. You will love them, but then they may develop a problem with no solution and you will have an expensive system that ultimately functions only as a much less expensive light bulb:

    Bought the Starter Pack a few weeks ago and liked it so much I bought extra bulbs at about $50 ea. A few days ago, my wife had trouble controlling the bulb on her night stand. Yesterday I had trouble controlling all lights on my iPhone and today, none of the lights were controllable from iPhones. They will switch on from the socket, but only at maximum intensity and white color.

    Problem is in the Bridge not recognizing the internet. Checked all the connections, disconnected and reconnected power, got a new LAN cable, tried different working LAN slots for other devices - problem NOT solved.

    Researched it on the internet and found this is an ongoing problem since February 2013 (and increasing in number as the year progressed) with little support and no solution from company to date, other than what I outlined above that did not work today. Should have read this before I bought - but it showed up when I Googled 'Phillips Hue Bridge Problems'. Luckily I bought the Starter Kit at the Apple Store less than 30 days ago and get some of my money back. However the other 2 bulbs are mine to keep. They function pretty decently as regular bulbs (but $50 ones!!!) Luckily due to the cost, I did not do the whole house but had planned to. They will remind me to research new technology better before I buy.

    5 of 6 people found this useful

  • 1.0 out of 5 stars

    Awesome when it works!

    • Written by from Mississauga

    I got this in Decemeber 2013, and it was hard to set up. I had a ton of issues. A few months later, this thing won't work. And, there's no support online. Avoid this product - it makes lighting way too complicated. Keep it simple!

    4 of 8 people found this useful

  • 1.0 out of 5 stars

    It was great for awhile

    • Written by from Chicago

    They worked like a charm for about four months, no problems. Now, sometimes they don't turn on, sometimes they don't turn off. One day one won't connect, the next day another one won't connect. I've gone through the whole range of fixes, resetting the router, resetting the bridge, uninstalling and reinstalling the app, software updates, you name it. For $200, I want something that works not something that wastes my time and tries my patience.

    13 of 15 people found this useful

  • 1.0 out of 5 stars

    Philips Hue

    • Written by from Norwich

    Installed and working in UK but would not connect at all from Portugal. On return to UK having great difficulty trying to get them working again. Expensive toy which has not really been fully tested?

    3 of 7 people found this useful

  • 1.0 out of 5 stars

    Low lights not so low. Timers Fail.

    • Written by from RENO

    I've got 4 bulbs, two down lights and two blooms. I'd like to change the lighting every hour with a 9 minute fade. Too much to ask. There are always different bulbs that go out night-after-night instead of fading to the next scene. Sometimes they all go out. Sometimes this one or that one, I'll never know which will malfunction. When I tap the icon for what's supposed to be on, they all come on as expected, so it's not that the scene is not configured correctly. Checked and re-checked and all the timers are in place, all the bulbs selected for every day of the week. If it is something I'm doing wrong, someone needs to build a much better interface, but doesn't seem like an OE [operator error] at this point.

    I'd like some really low light for movie night on the order of low movie theater red lights to keep the pupil engaged. Can't get them low enough and when you try **BAM** they go out. Same when they come on. You can set a 9 minute fade-in all you want, the lights will noticeably bang on. Pretty irritating when you are trying for a pleasantly subtle fade-in.

    8 of 12 people found this useful

  • 1.0 out of 5 stars

    Philips hue bulb/lamp and bridge are not reliable

    • Written by from Noordwijkerhout

    I have the Philips Hue for more than 6 months, overall the Hue bridge works fine but sometimes some of the lamps suddely shine brighter or does not go on at all. When a timer is set, mostly the lamps go on as set. But sometimes not all lamps (from a defined scene) gets on or some lamps are not turned off.

    I tried everything but this Philips Hue bridge system is not reliable.

    7 of 7 people found this useful

  • 1.0 out of 5 stars

    Not bright enough for recessed lighting

    • Written by from HOUSTON

    I returned this product after I tried it. It didn't provide enough light in my living room compared to my existing incandescent 65w soft white flood spot light bulbs.

    20 of 28 people found this useful

  • 1.0 out of 5 stars

    Junk ripoff

    • Written by from La Canada

    Bought a starter kit from an Apple Store. At first it worked great but now it can not properly run the last bulb in my bedroom. Stupid me. It tells me the bulbs are not reachable yet it will change color but will not turn the bulb completely off. The program was recently updated yet even using the "all off"" button no longer works. Rebooted my iPad and restarted the App and still would not work properly. Base unit I less than 24' away. Giant rip off. Kit is a terrible joke on me for trying to support what appeared to be a great effort. Don't waste your money.

    15 of 21 people found this useful

  • 1.0 out of 5 stars

    Great concept but far from viable - your paying to be a beta tester

    • Written by from Superior

    The general response from Phillips is
    --------
    Thank you fro your reply and for reporting all the issues you are experiencing.

    Indeed, when using the Hue system with multiple devices, there are issues we are aware of and that we will address in future updates, which we hope will be available shortly.

    We apologize for all the inconviniences.
    --------

    Scenes don't properly migrate to be shared between my devices. I have deleted scenes repeatedly on both my iPhone and iPad only to have then reappear. The website shows some scenes associated to one device but not another - even though they were created on the device that is not shown to be selected.

    I have deleted from the website too - but apparently some unwanted Scenes had already been copied back to one device or anther - so poof they still return. I should not have to put all devices in front of me and be on the website at the same time to delete everywhere at the same time and hope for the best.

    Alarm settings don't transfer when a Scene does get transferred - but adding them back doesn't appear to create a new Scene just an odd version on one device. No idea which Alarm then takes precedence as only one shows on each device and the Website. Not good. So much for making changes when away - but then again that's not reliable either.

    Remote operation when NOT in my network is anything but a certainty - it may work it may not. Logging in and out of the website portal for remote operation may or may not help - the login will report success and shoot you back to the app, but then the app fails when trying to adjust a Scene. Mere On or Off may work and often does - but this is not reliable or true remote operation.

    All in all a heck of a lot of money for a system that while fun, falls way way way short on expectations. Phillips Customer Service is worthless. Lots of try this or try that - and yet when I report back that the suggestion did not work it's just a canned response about how we are aware there are issues.

    If you have only one device and want to control only two bulbs maybe this will work for you - but if you have any desire to try and control multiple lights with multiple devices think again.

    20 of 23 people found this useful

  • 1.0 out of 5 stars

    Great Concept but not usable

    • Written by from Surry Hills

    This is a great idea but the technology is far too juvenile to be used in the home.
    I found it set up and did the job right out of the box as described BUT it seems there is a problem with the bridge as it stops working after about half an hour requiring a restart.
    The other problem is there does need to be a simple on/ off switch so you can turn the lits on or off with out having to fiddle with an iPhone log on with passwords etc.
    This means you cannot live with the system in your home on a daily basis.
    Otherwise brilliant.

    2 of 2 people found this useful

  • 1.0 out of 5 stars

    Cost

    • Written by from Pascoe Vale

    Why does this product costs 25% more in Australia ? Its costs 199.95 in America and a whopping 245 AUD in Australia? Hey which demented one did the math?

    13 of 19 people found this useful

  • 1.0 out of 5 stars

    Appalling Product

    • Written by from Barston

    Apple should be ashamed of selling such an appalling product.

    Replacing existing low energy bulbs, the Hue bulbs (2 of 4) flickered continually, which makes being in the same room distracting.

    Periodically, at different frequencies, but at one point about once an hour, the bulbs switched themselves off and back on. Which would be annoying in any device, but stops a light being useful at all.

    Colours were OK, and the setup was as simple as promised, but the basic product is just useless and not fit for purpose.
    And expensive.

    21 of 61 people found this useful

  • 1.0 out of 5 stars

    Nice, but needs better software

    • Written by from Dallas

    Purchased starter pack, plus two single bulbs.

    Cons:
    Turning off the light bulbs with a light switch, and then turning them on will default to bright white light. Prefer you could select the default or have the base station set the last setting when the bulbs connect.

    The app does not allow you to directly set a color. You must have a photo with the color you want to select. This was disapointing when you are trying to get a specific HUE. I had to use Photoshop on my Mac to save a photo to my phone with the color palette I wanted.

    Pros:
    Cool emerging technology that will only get better.

    66 of 94 people found this useful

  • 1.0 out of 5 stars

    Truly horrible execution of a fantastic idea

    • Written by from Las Vegas

    I jumped at the opportunity to purchase 10 of these bulbs and the accompanying "bridge" to control them. Eagerly set up all of the lights, layer with the fantastic array of color possibilities, set up schedules and then stood back waiting for my lights to come on and off, fading in and out, illuminating this room at this time and another room at another time...and then...reality smashed the dream. The software does not work as advertised. I does not hold the programs. The lights do not come on and off as programmed. The fade in and does not work. It takes forever t login remotely and turn the lights on and off from, whatever place you happen be in. DO NOT BUY THESE LIGHTS UNLESS YOU WANT TO WASTE TIME WITH THEM DAILY!

    28 of 47 people found this useful

  • 1.0 out of 5 stars

    infuriating

    • Written by from London

    the hardware is bulletproof and the lights are mind blowingly clever. the colours are amazing. however probably the worst software ever to go with it. have had to re-install the app 4 times this week, only way to make the lights re-connect. rage inducingly frustrating.

    so close philips, all you had to do was spend more then 3 minutes developing the app, i am returning my lights to the store today. what a shame. low rating reflects the app not the hardware

    41 of 49 people found this useful

  • 1.0 out of 5 stars

    Good Idea but very dim light

    • Written by from hartford

    Very easy to set up and initially really cool. At night they are not bright enough to light up a room. They are more of a toy rather than a practical improvement in your living space. I had them in for a week and took them out cause It is silly to have to swap out Hue bulb with real bulbs just so you can see.

    28 of 37 people found this useful

  • 1.0 out of 5 stars

    Waste of Money

    • Written by from Prince George

    Was so excited to get this and am so disappointed in it... The app works intermittently. Turn off all lights and one of them stays on. Can't make it go off; actually had to switch the lamp off! Depending on where you stand in the house, the light that will be controlled will be whichever room your in, not any of the others, regardless of how you have them labelled! I wanted the system to set timers for off and on; this doesn't work either. Can't seem to use different programs for each light. It's all or nothing. Contacted Philips Hue support by email and no response for the past week...:( I would like my $ back.

    24 of 31 people found this useful

  • 1.0 out of 5 stars

    No support, can't bridge starter kits

    • Written by from Edmonton

    Easy to setup, however returned after 3 days. Read in blogs that starter kit bulbs are linked to bridge that came with it so can't buy additional kits and keeps second bridge if first one dies. Thius all linked bulbs to that bridge are useless. Blogs say there r ways of getting around this with a Phillips remote or a program but why all the trouble when $200 is spent. Tried face booking philips as no support regarding hue could be found. Even then no response.
    Also 50 watt bulbs so depending on room size will need a lot of bulbs!

    28 of 39 people found this useful

  • 1.0 out of 5 stars

    Bulbs are brilliant. Don't expect consistency from the pretty (poor) app.

    • Written by from San Francisco

    Don't try to edit a scene on your iPhone. Even as you are designing it, the bulb colors and brightness settings will change without warning.

    The settings will change even after you have saved them.

    And if you try to edit your edited scenes on your iPad, the changes you made on your iPhone will not be transferred to your iPad. Scenes that you deleted on your iPhone will still appear on your iPad.

    The cute handwriting font used to label scenes is unreadable.

    Dear product manager: redesign this product from scratch. Watch users as they try to use it.

    17 of 23 people found this useful